D&T Product Director
CBRE Group, Inc., Charlotte, NC, United States
Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.
In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.
About the role: This role will support CBRE Global Workplace Solutions’ (GWS) - AMS Local growth strategy and transition, including an increasing portfolio of digital and direct-to-client services, and technology capabilities based on lean and agile ways of working. This individual will have responsibility for leading the relationship between Digital & Technology (D&T) and AMS Local business stakeholders.
What you’ll Do: Product & Technology:
This individual will be responsible for liaising with product development, pre‑sales, client onboarding and in‑life service professionals for GWS AMS Local clients and CBRE technology platforms
Partner with GWS D&T and AMS Local business leads to understand and formulate business priorities, develop and execute product roadmaps to meet those objectives.
Help prioritize and drive critical customer experience improvements / client facing innovation to improve customer satisfaction rates and to help position as a digital leader in the industry.
Accountable lead for regular reviews with COO / AMS Local stakeholder leads to review Operational Matters / Sales & Solutions activities / Account Mobilizations / Regional and Globally Lead initiatives to support the AMS /Global D&T delivery Roadmap.
Across all priorities, a key driver of success will be the ability to manage stakeholders, achieve consensus on the back of fact‑based analysis and drive disciplined execution.
Partner with the AMS Local business stakeholders to execute technology change into the operational business.
People and Operating Model:
Identify and cultivate and build the right skillsets to support the GWS Global Local business today and in the future.
Establish governance and a culture of transparent performance management.
Review pre‑sales and transitions practices. Establish best‑in‑class sales and transitions processes. Meaningfully leverage technology to improve win‑rates of sales pursuits.
Work collaboratively and cross‑functionally to support achievement of CBRE’s growth strategy.
Lead and support training and development of team across the AMS business to support the D&T Strategy.
Technology Strategy Leadership:
Monitor and evaluate emerging technology trends and best practices.
Conduct research into new technologies with potential to enhance business value at CBRE.
Represent company's technological competence at key industry events and customer forums.
Outcomes and Measures:
Developed deep, collaborative relationships with peers across the GWS Digital and Technology team and Global Local business stakeholders
Delivering against key CBRE technology platform objectives (measured by timely delivery of a well‑planned roadmap)
Recognized as someone who meaningfully impacts the sales process. Seen as the leader who understands clients’ needs and how CBRE technology platforms deliver against these. Speaks confidently about CBRE’s competitive differentiation.
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In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.
About the role: This role will support CBRE Global Workplace Solutions’ (GWS) - AMS Local growth strategy and transition, including an increasing portfolio of digital and direct-to-client services, and technology capabilities based on lean and agile ways of working. This individual will have responsibility for leading the relationship between Digital & Technology (D&T) and AMS Local business stakeholders.
What you’ll Do: Product & Technology:
This individual will be responsible for liaising with product development, pre‑sales, client onboarding and in‑life service professionals for GWS AMS Local clients and CBRE technology platforms
Partner with GWS D&T and AMS Local business leads to understand and formulate business priorities, develop and execute product roadmaps to meet those objectives.
Help prioritize and drive critical customer experience improvements / client facing innovation to improve customer satisfaction rates and to help position as a digital leader in the industry.
Accountable lead for regular reviews with COO / AMS Local stakeholder leads to review Operational Matters / Sales & Solutions activities / Account Mobilizations / Regional and Globally Lead initiatives to support the AMS /Global D&T delivery Roadmap.
Across all priorities, a key driver of success will be the ability to manage stakeholders, achieve consensus on the back of fact‑based analysis and drive disciplined execution.
Partner with the AMS Local business stakeholders to execute technology change into the operational business.
People and Operating Model:
Identify and cultivate and build the right skillsets to support the GWS Global Local business today and in the future.
Establish governance and a culture of transparent performance management.
Review pre‑sales and transitions practices. Establish best‑in‑class sales and transitions processes. Meaningfully leverage technology to improve win‑rates of sales pursuits.
Work collaboratively and cross‑functionally to support achievement of CBRE’s growth strategy.
Lead and support training and development of team across the AMS business to support the D&T Strategy.
Technology Strategy Leadership:
Monitor and evaluate emerging technology trends and best practices.
Conduct research into new technologies with potential to enhance business value at CBRE.
Represent company's technological competence at key industry events and customer forums.
Outcomes and Measures:
Developed deep, collaborative relationships with peers across the GWS Digital and Technology team and Global Local business stakeholders
Delivering against key CBRE technology platform objectives (measured by timely delivery of a well‑planned roadmap)
Recognized as someone who meaningfully impacts the sales process. Seen as the leader who understands clients’ needs and how CBRE technology platforms deliver against these. Speaks confidently about CBRE’s competitive differentiation.
#J-18808-Ljbffr