Director of Student Accounts
Starshopper, Fayetteville, AR, United States
Closing Date:
03/20/2026
Type of Position:
Bursar
Work-study Position:
No
Job Type:
Regular
Work Shift:
Day Shift (United States of America)
Sponsorship Available:
No
Institution Name:
University of Arkansas, Fayetteville
Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work‑life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
If you have a disability and need assistance with the hiring process, please submit a request via Disability Accommodations | OEOC | University of Arkansas (uark.edu): Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.
Department: Treasurers Office
Summary of Job Duties: The Director of Student Accounts will provide strong leadership and effective direction in the day‑to‑day operations of the customer‑facing portion of the Treasurer's Office (Bursar's Office). This includes the University Cashiering Team, the Collections and Campus‑Based Loans Team, and the Customer Service Team. The Director will develop strategies that facilitate operations and improve efficiency, effectiveness, and customer service while ensuring compliance with federal, state and university statutes, regulations, policies and procedures are followed; will provide guidance and information to students, parents, internal, and external contacts regarding financial matters; will test and implement new functionality and systems within the Treasurer's Office; and will recommend and implement changes to policy and procedures to ensure compliance with new federal, state, and university policies, procedures, and regulations. Regular, reliable, and non‑disruptive attendance is an essential job duty, as is the ability to create and maintain collegial harmonious working relationships.
Minimum Qualifications:
Bachelor's degree in accounting, finance, business administration, or related field from an accredited institution of higher education
At least two years of customer service experience
At least two years of supervisory experience
At least two years of experience in higher education or financial setting
Preferred Qualifications:
Master's degree in accounting, finance or a business-related field from an accredited institution of higher education
More than four years of customer service experience
More than four years of supervisory experience
More than four years of experience in higher education or financial setting
Higher Education experience with a student financial information system
Experience with Workday Student
Experience with reporting related to student tuition and fee data
Experience with collections for student tuition and fees
Knowledge, Skills & Abilities:
Knowledge of business and management principles involved in strategic planning, resource allocation, and human resources
Knowledge of state and federal laws, rules, and regulations, institution policies, and applicable laws
Knowledge of financial principles, especially related to student accounts
Ability to interpret and apply laws, policies and procedures
Ability to investigate complaints, identify problems, and design corrective measures
Ability to test and implement software changes
Ability to plan and direct the work of others
Ability to work with others to ensure compliance and responsiveness
Ability to prepare and present oral and written information
Additional Information: Salary Information:
$75,092 - $86,355 (commensurate with education and experience)
Required Documents to Apply:
Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume
Optional Documents:
Proof of Veteran Status
Crystal Ellis, Strategic Talent Acquisition Specialist, ce031@uark.edu
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS.
Please do not send to listed recruitment contact.
Special Instructions to Applicants: Pre‑employment Screening Requirements: Criminal Background Check, Financial Credit Check, Sex Offender Registry. The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non‑discriminatory manner consistent with state and federal law.
The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.
Constant Physical Activity: Talking
Frequent Physical Activity: Manipulate items with fingers, including keyboarding
Occasional Physical Activity: N/A
Benefits Eligible: Yes
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03/20/2026
Type of Position:
Bursar
Work-study Position:
No
Job Type:
Regular
Work Shift:
Day Shift (United States of America)
Sponsorship Available:
No
Institution Name:
University of Arkansas, Fayetteville
Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work‑life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
If you have a disability and need assistance with the hiring process, please submit a request via Disability Accommodations | OEOC | University of Arkansas (uark.edu): Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.
Department: Treasurers Office
Summary of Job Duties: The Director of Student Accounts will provide strong leadership and effective direction in the day‑to‑day operations of the customer‑facing portion of the Treasurer's Office (Bursar's Office). This includes the University Cashiering Team, the Collections and Campus‑Based Loans Team, and the Customer Service Team. The Director will develop strategies that facilitate operations and improve efficiency, effectiveness, and customer service while ensuring compliance with federal, state and university statutes, regulations, policies and procedures are followed; will provide guidance and information to students, parents, internal, and external contacts regarding financial matters; will test and implement new functionality and systems within the Treasurer's Office; and will recommend and implement changes to policy and procedures to ensure compliance with new federal, state, and university policies, procedures, and regulations. Regular, reliable, and non‑disruptive attendance is an essential job duty, as is the ability to create and maintain collegial harmonious working relationships.
Minimum Qualifications:
Bachelor's degree in accounting, finance, business administration, or related field from an accredited institution of higher education
At least two years of customer service experience
At least two years of supervisory experience
At least two years of experience in higher education or financial setting
Preferred Qualifications:
Master's degree in accounting, finance or a business-related field from an accredited institution of higher education
More than four years of customer service experience
More than four years of supervisory experience
More than four years of experience in higher education or financial setting
Higher Education experience with a student financial information system
Experience with Workday Student
Experience with reporting related to student tuition and fee data
Experience with collections for student tuition and fees
Knowledge, Skills & Abilities:
Knowledge of business and management principles involved in strategic planning, resource allocation, and human resources
Knowledge of state and federal laws, rules, and regulations, institution policies, and applicable laws
Knowledge of financial principles, especially related to student accounts
Ability to interpret and apply laws, policies and procedures
Ability to investigate complaints, identify problems, and design corrective measures
Ability to test and implement software changes
Ability to plan and direct the work of others
Ability to work with others to ensure compliance and responsiveness
Ability to prepare and present oral and written information
Additional Information: Salary Information:
$75,092 - $86,355 (commensurate with education and experience)
Required Documents to Apply:
Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume
Optional Documents:
Proof of Veteran Status
Crystal Ellis, Strategic Talent Acquisition Specialist, ce031@uark.edu
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS.
Please do not send to listed recruitment contact.
Special Instructions to Applicants: Pre‑employment Screening Requirements: Criminal Background Check, Financial Credit Check, Sex Offender Registry. The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non‑discriminatory manner consistent with state and federal law.
The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.
Constant Physical Activity: Talking
Frequent Physical Activity: Manipulate items with fingers, including keyboarding
Occasional Physical Activity: N/A
Benefits Eligible: Yes
#J-18808-Ljbffr