Director of Patient Flow and Capacity Management
Stony Brook University, Stony Brook, NY, United States
Position Title
Director of Patient Flow and Capacity Management
Position Summary At Stony Brook Medicine, the Director of Patient Flow and Capacity Management is a valuable member of our throughput team, who will oversee daily operations of the CTO, a 24/7 centralized bed management and flow hub. This includes bed coordination assignments, daily planning for predicted admissions, management of beds during surges in patient volume, the patient callback center, coordination of operating room operations as it pertains to patient flow, and coordination of daily discharge huddles. This also includes overseeing staff, developing budgets, creating policies and procedures related to patient flow, and ensuring compliance with relevant regulations and required data submissions.
The Director of Patient Flow and Capacity Management will coordinate process improvement projects in conjunction with the Quality Improvement (QI) department to ensure efficient movement of patients from admission to discharge—minimizing bottlenecks and improving overall patient care. This role is responsible for implementing and maintaining systems to track patient movement in real time acting as a key IT liaison. The Director of Patient Flow and Capacity Management plays a key role in Emergency Management planning and exercises to manage flow during critical events.
A successful Director of Patient Flow and Capacity Management will possess superior communication and leadership skills to ensure collaboration between the organization’s leadership, quality, and care management teams. They will coordinate with all hospitals in the SBM system and EMS to facilitate and expedite safe transfers, improving coordinated bed management. They will lead, develop, and implement strategies to reduce length of stay, improve resource utilization, and enhance the patient experience.
Duties
Real-time oversight of flow throughput the organization including the ED, inpatient units, Operating room, and transfers to and from SBUH.
Plan staff monthly and vacation time schedules.
Interview and make recommendations for selection of nursing staff.
Manage the Discharge Call Back program and staff.
Meet regularly with the Medical Director, AVP of Operations, and AVP of Nursing.
Hold daily CTO staff huddles.
Lead the CTO HRU and POD meetings in collaboration with the QI department.
Work collaboratively with all organizational departments and service lines on throughput quality initiatives.
Resolve operational issues related to patient flow and investigate all safety concerns.
Manage data analytics as related to throughput.
Delegate specific responsibilities to CTO staff according to their abilities and the task at hand, providing them with direction and supervision for successful task completion.
Monitor the quality of work rendered and conduct ongoing review of bed coordination duties.
Ensure all staff’s compliance with policies including safety and environmental standards.
All other duties as assigned.
Qualifications
Required Qualifications:
Minimum ten years post-licensure in nursing with progressive leadership responsibilities.
Master’s degree in nursing, Health Care Administration or related field or current enrollment in a Master’s Program.
Minimum five years relevant Throughput/Quality experience.
High proficiency in computer skills.
Preferred Qualifications:
Advanced Certification.
Special Notes
Resume/CV should be included with the online application.
Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
All Hospital positions may be subject to changes in pass days and shifts as necessary.
This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
This function/position may be designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.
Prior to Start Date Requirements
Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services.*
Complete electronic reference check with a minimum of three (3) professional references.
Successfully complete a 4-panel drug screen.*
Meet Regulatory Requirements for pre-employment screenings.
Provide a copy of any required New York State license(s)/certificate(s).
Compliance Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.
*The hiring department will be responsible for any fee incurred for examination.
EEO Statement Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.
Pay Range The starting salary range (or hiring range) for this position is $142,800 - $203,597 per year.
Some positions offer annual supplemental pay such as:
Location pay for UUP full-time positions ($4,000).
Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and state pension that add to your bottom line.
Other Information Visit our WHY WORK HERE page to learn about the total rewards we offer.
Job Information
Job Number: 2600980
Official Job Title: Director of Patient Flow and Capacity Management
Job Field: Clinical Management
Primary Location: Central Throughput Office
Schedule: Full-time
Shift: Day Shift (8:30-5, Pass Days: Sat, Sun)
Posting Start Date: Mar 24, 2026
Salary Grade: SL5
#J-18808-Ljbffr
Position Summary At Stony Brook Medicine, the Director of Patient Flow and Capacity Management is a valuable member of our throughput team, who will oversee daily operations of the CTO, a 24/7 centralized bed management and flow hub. This includes bed coordination assignments, daily planning for predicted admissions, management of beds during surges in patient volume, the patient callback center, coordination of operating room operations as it pertains to patient flow, and coordination of daily discharge huddles. This also includes overseeing staff, developing budgets, creating policies and procedures related to patient flow, and ensuring compliance with relevant regulations and required data submissions.
The Director of Patient Flow and Capacity Management will coordinate process improvement projects in conjunction with the Quality Improvement (QI) department to ensure efficient movement of patients from admission to discharge—minimizing bottlenecks and improving overall patient care. This role is responsible for implementing and maintaining systems to track patient movement in real time acting as a key IT liaison. The Director of Patient Flow and Capacity Management plays a key role in Emergency Management planning and exercises to manage flow during critical events.
A successful Director of Patient Flow and Capacity Management will possess superior communication and leadership skills to ensure collaboration between the organization’s leadership, quality, and care management teams. They will coordinate with all hospitals in the SBM system and EMS to facilitate and expedite safe transfers, improving coordinated bed management. They will lead, develop, and implement strategies to reduce length of stay, improve resource utilization, and enhance the patient experience.
Duties
Real-time oversight of flow throughput the organization including the ED, inpatient units, Operating room, and transfers to and from SBUH.
Plan staff monthly and vacation time schedules.
Interview and make recommendations for selection of nursing staff.
Manage the Discharge Call Back program and staff.
Meet regularly with the Medical Director, AVP of Operations, and AVP of Nursing.
Hold daily CTO staff huddles.
Lead the CTO HRU and POD meetings in collaboration with the QI department.
Work collaboratively with all organizational departments and service lines on throughput quality initiatives.
Resolve operational issues related to patient flow and investigate all safety concerns.
Manage data analytics as related to throughput.
Delegate specific responsibilities to CTO staff according to their abilities and the task at hand, providing them with direction and supervision for successful task completion.
Monitor the quality of work rendered and conduct ongoing review of bed coordination duties.
Ensure all staff’s compliance with policies including safety and environmental standards.
All other duties as assigned.
Qualifications
Required Qualifications:
Minimum ten years post-licensure in nursing with progressive leadership responsibilities.
Master’s degree in nursing, Health Care Administration or related field or current enrollment in a Master’s Program.
Minimum five years relevant Throughput/Quality experience.
High proficiency in computer skills.
Preferred Qualifications:
Advanced Certification.
Special Notes
Resume/CV should be included with the online application.
Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
All Hospital positions may be subject to changes in pass days and shifts as necessary.
This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
This function/position may be designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.
Prior to Start Date Requirements
Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services.*
Complete electronic reference check with a minimum of three (3) professional references.
Successfully complete a 4-panel drug screen.*
Meet Regulatory Requirements for pre-employment screenings.
Provide a copy of any required New York State license(s)/certificate(s).
Compliance Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.
*The hiring department will be responsible for any fee incurred for examination.
EEO Statement Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.
Pay Range The starting salary range (or hiring range) for this position is $142,800 - $203,597 per year.
Some positions offer annual supplemental pay such as:
Location pay for UUP full-time positions ($4,000).
Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and state pension that add to your bottom line.
Other Information Visit our WHY WORK HERE page to learn about the total rewards we offer.
Job Information
Job Number: 2600980
Official Job Title: Director of Patient Flow and Capacity Management
Job Field: Clinical Management
Primary Location: Central Throughput Office
Schedule: Full-time
Shift: Day Shift (8:30-5, Pass Days: Sat, Sun)
Posting Start Date: Mar 24, 2026
Salary Grade: SL5
#J-18808-Ljbffr