Account Manager - Renewals
Sapiens International, Sauk Centre, MN, United States
Sapiens is seeking a Renewals Manager who will be responsible for executing renewal activities to drive customer retention, maximize renewal rates, and support predictable recurring revenue. This role manages a portfolio of customer renewals, working closely with Customer Success, Sales, and Finance to ensure timely, value-driven renewal outcomes and a smooth customer experience.
The ideal candidate is detail-oriented, commercially minded, data-driven, and comfortable engaging directly with customers to manage contracts, mitigate risk, and support expansion opportunities.
Key Responsibilities:
Manage a portfolio of customer renewals, ensuring timely execution and high renewal rates.
Own day-to-day renewal activities, including outreach, coordination, pricing discussions, and contract execution.
Partner with Customer Success to understand customer health, adoption, and renewal risk.
Proactively engage customers ahead of renewal dates to reinforce value and address concerns.
Support negotiations for renewals, including commercial terms, in line with company guidelines.
Operational & Commercial Support
Maintain accurate renewal pipelines, forecasts, and CRM data to support reporting and visibility.
Follow established renewal playbooks, pricing frameworks, and escalation paths.
Collaborate with Sales on identified upsell and cross-sell opportunities within the renewal cycle.
Partner with Finance on contract terms, pricing approvals, and renewal documentation.
Identify process gaps or inefficiencies and provide feedback to improve renewal operations.
Performance & Insights
Track and analyze renewal outcomes, including churn, contraction, and expansion drivers.
Contribute to reporting on renewal performance, risks, and trends.
Support initiatives aimed at improving customer retention and long-term value.
Required Qualifications:
5+ years of experience in Renewals, Sales, Customer Success, or Revenue Operations.
Strong understanding of SaaS or subscription-based business models.
Proven experience managing customer renewals and commercial discussions.
Analytical mindset with the ability to manage forecasts, metrics, and CRM data.
Strong communication skills and ability to build trust with customers and internal stakeholders.
Preferred Qualifications:
Experience in software, SaaS, or enterprise technology environments.
Exposure to revenue operations, pricing, or commercial processes.
Experience working with cross-functional teams in a global or distributed organization.
Familiarity with customer lifecycle management and adoption metrics.
Lisa.smith@sapiens.com is your contact for questions but we kindly ask that you apply via our website or LinkedIn.
About Sapiens Sapiens is a global leader in the insurance industry, delivering its award-winning, cloud-based SaaS insurance platform to over 600 customers in more than 30 countries. Sapiens’ platform offers pre-integrated, low-code capabilities to accelerate customers’ digital transformation. With more than 40 years of industry expertise, Sapiens has a highly professional team of over 5,000 employees globally.
Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.
Your Recruitment Journey We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process:
Apply Take the first step in our journey by submitting an application that reflects your skills, experiences, and professional aspirations.
Review Your CV will be carefully reviewed by our talent team to explore how your unique skills and potential align with Sapiens' needs and culture.
Interview This is your opportunity to shine! Meet with our team, showcase your abilities, and learn more about Sapiens.
Offer If there's a great match, we'll extend an offer to welcome you to our team. This is the exciting moment when your new journey begins to take shape.
Onboard Once you accept, we'll guide you through a comprehensive onboarding process, introducing you to your new colleagues, roles, and the exciting challenges ahead.
#J-18808-Ljbffr
The ideal candidate is detail-oriented, commercially minded, data-driven, and comfortable engaging directly with customers to manage contracts, mitigate risk, and support expansion opportunities.
Key Responsibilities:
Manage a portfolio of customer renewals, ensuring timely execution and high renewal rates.
Own day-to-day renewal activities, including outreach, coordination, pricing discussions, and contract execution.
Partner with Customer Success to understand customer health, adoption, and renewal risk.
Proactively engage customers ahead of renewal dates to reinforce value and address concerns.
Support negotiations for renewals, including commercial terms, in line with company guidelines.
Operational & Commercial Support
Maintain accurate renewal pipelines, forecasts, and CRM data to support reporting and visibility.
Follow established renewal playbooks, pricing frameworks, and escalation paths.
Collaborate with Sales on identified upsell and cross-sell opportunities within the renewal cycle.
Partner with Finance on contract terms, pricing approvals, and renewal documentation.
Identify process gaps or inefficiencies and provide feedback to improve renewal operations.
Performance & Insights
Track and analyze renewal outcomes, including churn, contraction, and expansion drivers.
Contribute to reporting on renewal performance, risks, and trends.
Support initiatives aimed at improving customer retention and long-term value.
Required Qualifications:
5+ years of experience in Renewals, Sales, Customer Success, or Revenue Operations.
Strong understanding of SaaS or subscription-based business models.
Proven experience managing customer renewals and commercial discussions.
Analytical mindset with the ability to manage forecasts, metrics, and CRM data.
Strong communication skills and ability to build trust with customers and internal stakeholders.
Preferred Qualifications:
Experience in software, SaaS, or enterprise technology environments.
Exposure to revenue operations, pricing, or commercial processes.
Experience working with cross-functional teams in a global or distributed organization.
Familiarity with customer lifecycle management and adoption metrics.
Lisa.smith@sapiens.com is your contact for questions but we kindly ask that you apply via our website or LinkedIn.
About Sapiens Sapiens is a global leader in the insurance industry, delivering its award-winning, cloud-based SaaS insurance platform to over 600 customers in more than 30 countries. Sapiens’ platform offers pre-integrated, low-code capabilities to accelerate customers’ digital transformation. With more than 40 years of industry expertise, Sapiens has a highly professional team of over 5,000 employees globally.
Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.
Your Recruitment Journey We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process:
Apply Take the first step in our journey by submitting an application that reflects your skills, experiences, and professional aspirations.
Review Your CV will be carefully reviewed by our talent team to explore how your unique skills and potential align with Sapiens' needs and culture.
Interview This is your opportunity to shine! Meet with our team, showcase your abilities, and learn more about Sapiens.
Offer If there's a great match, we'll extend an offer to welcome you to our team. This is the exciting moment when your new journey begins to take shape.
Onboard Once you accept, we'll guide you through a comprehensive onboarding process, introducing you to your new colleagues, roles, and the exciting challenges ahead.
#J-18808-Ljbffr