Sales Support & Retail Merchandising Coordinator
Fortscott, Fort Scott, KS, United States
KEY is a clothing company located in Fort Scott, Kansas. Key’s focus is on work, industrial and outdoor related apparel. Sales Support is responsible for ensuring a high level of customer service in the support of the Sales management and customers for KEY. The role includes prompt response to prospective leads, customer questions, planning/attending conferences, customer presentations, and sales personnel requests. Monitor all aspects of the sales support efforts to ensure appropriate and timely communication, documentation, and problem resolution for customers and sales staff. In addition to the sales support role the position will handle retail partner’s KEY floor shop setups. These tasks are accomplished by performing the following duties.
Primary Responsibilities
Ensuring timely internal and external reports to keep upper management and sales personnel informed
Monitoring monthly expense reports from field sales representatives
Creating and maintaining all segmented mailing and email lists
Inputting customer data into company software programs such as HubSpot and MailChimp/Klaviyo to maintain list hygiene
Removal and editing of lists not limited to customer requests for removal or additions
Preparing materials, notebooks, and reports for meetings
Tracking and processing product sample requests from field sales team
Answering incoming phone calls and performing outbound sales follow-up calls
Assisting with lead follow-up and support of outside and transactional reps
Assist marketing team in planning, coordinating, and processing of marketing assets to support revenue generation
Backup for K4B website maintenance needs that need to be fulfilled such as but not limited to product setup, creating coupon codes, and store setups
Preparing and facilitating direct mailings
Providing administrative support to KEY Apparel Sales Management
Preparing and sending weekly mailing and e-mail sales support updates to sales
Completing bids, proposals, formal quotes, and state/school/company adoption list requirements
Assisting sales force with large order coordination, special orders, and special reports
Supporting new rep orientation and developing and implementing improvements of sales support functions
Researching, Planning, coordinating, tracking, and shipping all materials for national and transactional rep shows
Attending and work conferences to assist sales team coverage at events
Facilitating database management for revenue, budgets/expenses, literature tracking, and convention materialsFulfilling the role of customer service liaison for accounts
Travel to Retail Partner to set KEY Shops per planogram
Develop and maintain KEY shop concept planograms
Ability to set yearly KEY Warehouse Sale floor per planogram
Ability to travel ~ 20-25% of the time
Other duties as assigned
Ideal Candidate
Experience in sales or customer services
Conscientious, detail-oriented worker who is self-motivated
Good organizational skills and ability to handle multiple tasks
Strong written and verbal communication skills
Customer service focused, collaborative and strong problem-solving skills
Highly computer literate ideally experienced in working with a CRM system
Strong numerical and accounting skills
Experience in working in an office environment
Working knowledge of Microsoft office products
Merchandising and marketing of retail products in a retail environment
Compensation and Benefits Key offers competitive compensation including a highly competitive benefits package.
Please submit your resume to: HR@keyapparel.com
Additional Postings available from Key Industries Inc.
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Primary Responsibilities
Ensuring timely internal and external reports to keep upper management and sales personnel informed
Monitoring monthly expense reports from field sales representatives
Creating and maintaining all segmented mailing and email lists
Inputting customer data into company software programs such as HubSpot and MailChimp/Klaviyo to maintain list hygiene
Removal and editing of lists not limited to customer requests for removal or additions
Preparing materials, notebooks, and reports for meetings
Tracking and processing product sample requests from field sales team
Answering incoming phone calls and performing outbound sales follow-up calls
Assisting with lead follow-up and support of outside and transactional reps
Assist marketing team in planning, coordinating, and processing of marketing assets to support revenue generation
Backup for K4B website maintenance needs that need to be fulfilled such as but not limited to product setup, creating coupon codes, and store setups
Preparing and facilitating direct mailings
Providing administrative support to KEY Apparel Sales Management
Preparing and sending weekly mailing and e-mail sales support updates to sales
Completing bids, proposals, formal quotes, and state/school/company adoption list requirements
Assisting sales force with large order coordination, special orders, and special reports
Supporting new rep orientation and developing and implementing improvements of sales support functions
Researching, Planning, coordinating, tracking, and shipping all materials for national and transactional rep shows
Attending and work conferences to assist sales team coverage at events
Facilitating database management for revenue, budgets/expenses, literature tracking, and convention materialsFulfilling the role of customer service liaison for accounts
Travel to Retail Partner to set KEY Shops per planogram
Develop and maintain KEY shop concept planograms
Ability to set yearly KEY Warehouse Sale floor per planogram
Ability to travel ~ 20-25% of the time
Other duties as assigned
Ideal Candidate
Experience in sales or customer services
Conscientious, detail-oriented worker who is self-motivated
Good organizational skills and ability to handle multiple tasks
Strong written and verbal communication skills
Customer service focused, collaborative and strong problem-solving skills
Highly computer literate ideally experienced in working with a CRM system
Strong numerical and accounting skills
Experience in working in an office environment
Working knowledge of Microsoft office products
Merchandising and marketing of retail products in a retail environment
Compensation and Benefits Key offers competitive compensation including a highly competitive benefits package.
Please submit your resume to: HR@keyapparel.com
Additional Postings available from Key Industries Inc.
#J-18808-Ljbffr