Supported Living Branch Director
Alpha Supported Living Services, Bothell, WA, United States
Alpha
16030 Juanita-Woodinville Way NE
Bothell, WA 98011, USA
We are Alpha Supported Living Services, a non‑profit organization, we provide residential and community‑based services to adults with developmental and intellectual disabilities. Our primary objective at Alpha is to enhance the quality of life for each of our clients by aiding them in learning, personal development, and fostering increased independence. Since 1974, we've been dedicated to offering supported living, group home, community inclusion, and representative payee services, expanding our reach across King, Snohomish, and Spokane counties in Washington State. At Alpha, our commitment lies in treating every client with utmost dignity and respect while also valuing and nurturing the abilities of our employees to foster their professional growth.
Job Summary
The Branch Director is responsible for the overall management of support services within a designated branch. This position will oversee the provision of support to program participants and provide general management of the branch. The Branch Director will also interact with program participants and so must be familiar with the Residential Service Guidelines issued by the Developmental Disabilities Administration. At all times, the Branch Director will seek to act in accord with the principles and values expressed in the guidelines and uphold the agency mission “to serve individuals with developmental disabilities by providing accessible residential and other support services that will maximize the person’s quality of life.” The Branch Director reports directly to the Director of Operations.
Day-to-Day
As the Branch Director, you are the primary leader for your assigned geographical area. You will have the autonomy to make decisions that directly affect the quality of care for our clients and the success of your team.
Directly manage a multidisciplinary team, including Coordinators, Supervisors, Client Services Manager (CSM), Maintenance, and Quality Assurance specialists.
Oversee personnel health, including hiring, performance management, annual reviews, and ensuring all staff complete required continuing education and orientation.
Audit and approve electronic timecards.
Monitor staffing levels to ensure they are in‑line with state‑reimbursement rates.
Lead the intake process by developing service proposals for new referrals and private‑pay inquiries.
Coordinate the rate‑setting process with the Director of Operations to ensure services are adequately funded.
Facilitate family and guardian meetings, acting as the primary point of contact for client transitions and ongoing support plans.
Maintain 100% regulatory compliance by keeping documentation up‑to‑date and reflecting the specific needs of each program participant.
Manage incident reporting, tracking patterns of behavior to improve safety and service quality across your branch.
Handle state‑level correspondence, including running investigations and responding to regulatory inquiries.
Serve as a critical link for emergent situations, acting as a liaison with DDCS personnel and participating in the on‑call rotation.
Bridge the gap between departments by maintaining strong working relationships with Clinical, HR, and Finance teams.
Contribute to the annual operating budget and provide quarterly reports on branch metrics, housing issues, and progress toward goals.
Represent your branch in Economies of Scale (EOS) meetings and, occasionally, at Board of Director meetings to report on performance.
Who we are looking for
Experience with planning, resource allocation, and coordinating people and schedules.
Understanding of how to apply learning and motivation principles to support individuals with varying abilities and behavioral needs.
Ability to manage budgets and develop programs that remain sustainable while increasing participation.
Ability to write and interpret individualized support plans (such as PBSP, ISP, or IISP) to assess needs and determine service suitability.
Knowledge of Washington State DDCS guidelines, WAC/RCW requirements, and RCS policies, with the ability to apply these rules to branch operations.
Experience identifying specific metrics to measure branch success and taking objective steps to improve results.
Ability to work with others to identify challenges and develop practical solutions.
Job Requirements
At least 21 years of age.
At least two years of experience supporting individuals with developmental disabilities.
At least two years of personnel management experience.
Candidates without a degree or the specific experience above may substitute five years of management experience in a community residential program, supported living program, or group home, plus five years of personnel management experience.
A valid Washington State Driver’s license and current vehicle insurance.
A driving record that allows for coverage under the organization’s automobile insurance plan.
Clearance of Washington State background check through authorized agency.
$90,480
Salary Scale:
$90,480 - $124.800
Benefits for Full-Time Employees (30 hours or more a week) include Medical, Dental, Vision, 403(b) (non‑profit version of a 401(k)) with company match, Life Insurance, Tuition Savings Program, and Tuition Reimbursement. Employees working 34 or more hours a week are eligible for PTO accrual.
Please note: As of 10‑18‑21 all workers in Long‑Term Care are required to be vaccinated against COVID‑19.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
We are Alpha Supported Living Services, a non‑profit organization, we provide residential and community‑based services to adults with developmental and intellectual disabilities. Our primary objective at Alpha is to enhance the quality of life for each of our clients by aiding them in learning, personal development, and fostering increased independence. Since 1974, we've been dedicated to offering supported living, group home, community inclusion, and representative payee services, expanding our reach across King, Snohomish, and Spokane counties in Washington State. At Alpha, our commitment lies in treating every client with utmost dignity and respect while also valuing and nurturing the abilities of our employees to foster their professional growth.
Job Summary
The Branch Director is responsible for the overall management of support services within a designated branch. This position will oversee the provision of support to program participants and provide general management of the branch. The Branch Director will also interact with program participants and so must be familiar with the Residential Service Guidelines issued by the Developmental Disabilities Administration. At all times, the Branch Director will seek to act in accord with the principles and values expressed in the guidelines and uphold the agency mission “to serve individuals with developmental disabilities by providing accessible residential and other support services that will maximize the person’s quality of life.” The Branch Director reports directly to the Director of Operations.
Day-to-Day
As the Branch Director, you are the primary leader for your assigned geographical area. You will have the autonomy to make decisions that directly affect the quality of care for our clients and the success of your team.
Directly manage a multidisciplinary team, including Coordinators, Supervisors, Client Services Manager (CSM), Maintenance, and Quality Assurance specialists.
Oversee personnel health, including hiring, performance management, annual reviews, and ensuring all staff complete required continuing education and orientation.
Audit and approve electronic timecards.
Monitor staffing levels to ensure they are in‑line with state‑reimbursement rates.
Lead the intake process by developing service proposals for new referrals and private‑pay inquiries.
Coordinate the rate‑setting process with the Director of Operations to ensure services are adequately funded.
Facilitate family and guardian meetings, acting as the primary point of contact for client transitions and ongoing support plans.
Maintain 100% regulatory compliance by keeping documentation up‑to‑date and reflecting the specific needs of each program participant.
Manage incident reporting, tracking patterns of behavior to improve safety and service quality across your branch.
Handle state‑level correspondence, including running investigations and responding to regulatory inquiries.
Serve as a critical link for emergent situations, acting as a liaison with DDCS personnel and participating in the on‑call rotation.
Bridge the gap between departments by maintaining strong working relationships with Clinical, HR, and Finance teams.
Contribute to the annual operating budget and provide quarterly reports on branch metrics, housing issues, and progress toward goals.
Represent your branch in Economies of Scale (EOS) meetings and, occasionally, at Board of Director meetings to report on performance.
Who we are looking for
Experience with planning, resource allocation, and coordinating people and schedules.
Understanding of how to apply learning and motivation principles to support individuals with varying abilities and behavioral needs.
Ability to manage budgets and develop programs that remain sustainable while increasing participation.
Ability to write and interpret individualized support plans (such as PBSP, ISP, or IISP) to assess needs and determine service suitability.
Knowledge of Washington State DDCS guidelines, WAC/RCW requirements, and RCS policies, with the ability to apply these rules to branch operations.
Experience identifying specific metrics to measure branch success and taking objective steps to improve results.
Ability to work with others to identify challenges and develop practical solutions.
Job Requirements
At least 21 years of age.
At least two years of experience supporting individuals with developmental disabilities.
At least two years of personnel management experience.
Candidates without a degree or the specific experience above may substitute five years of management experience in a community residential program, supported living program, or group home, plus five years of personnel management experience.
A valid Washington State Driver’s license and current vehicle insurance.
A driving record that allows for coverage under the organization’s automobile insurance plan.
Clearance of Washington State background check through authorized agency.
$90,480
Salary Scale:
$90,480 - $124.800
Benefits for Full-Time Employees (30 hours or more a week) include Medical, Dental, Vision, 403(b) (non‑profit version of a 401(k)) with company match, Life Insurance, Tuition Savings Program, and Tuition Reimbursement. Employees working 34 or more hours a week are eligible for PTO accrual.
Please note: As of 10‑18‑21 all workers in Long‑Term Care are required to be vaccinated against COVID‑19.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr