MORTGAGE LOANS SPECIALIST - MORTGAGE PRODUCTION - FIRSTBANK PR
First Bank, San Juan, San Juan, United States
MORTGAGE LOANS SPECIALIST – MORTGAGE PRODUCTION – FIRSTBANK PR
At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. With over 3,100 employees in Puerto Rico, the Virgin Islands and Florida, we continuously surpass our clients' expectations.
Do you have a passion for helping customers, building relationships and delivering extraordinary, personalized customer service? If so, FirstBank is the number one place for you.
A Brief Overview The Mortgage Loan Specialist is responsible for dispatch of the services, collateral and conditions of the loan to ensure all requirements are met and the loan is Clear to Closing. Ensure that legal and property reviews are compliant with policies, procedures, applicable regulations local and federal (TILA-RESPA etc.), and investor and guarantor guidelines. The objective of the role is to manage dispatch services, the legal review, property taxes consults, collateral issues and loan conditions prior to closing. Complete necessary post consummation documentation and process. Also, collaborate with loan processor and loan officer to ensure loan closing. Provide solutions and solve problems to ensure that disclosures are complete and sent within the time frame established. Provide support to business units in regard to all loan processes.
What you'll do
Perform an initial review of data accuracy and loan documents to validate integrity. Request services to providers, follow up until completion.
Complete analysis of title search and legal recommendation; contact borrower, realtors or seller to request documents and provide status.
Analyze property taxes, determine if a consultation is required, if so, manage the request, complete documents and contact borrower and seller to discuss property taxes retention if apply.
Manage collateral issues such as encroachments. Analyze surveys and recommendations. Consult with Underwriter if applicable. Manage required documents, contact borrowers or sellers and follow up until completion.
Monitor loans that are ready for closing, manage closing conditions, contact borrower and request the review to Underwriting within the timeframe established.
Maintain the status updated in the system.
Monitor service level agreements.
All other duties as assigned (essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).
What You’ll Need to Succeed Education
Bachelor's Degree in Business Administration or related field.
Knowledge
2-3 years of relevant experience in mortgage.
2-3 years of relevant experience in banking industry.
2-3 years of relevant experience in customer service or equivalent experience.
Competencies
Customer Focus – Anticipates and provides service excellence to both internal and external customers.
Building Strong Relations – Establishes, sustains and fosters internal and professional contacts to build, enhance, and connect to FirstBank services.
Communication – Delivers clear, effective communication and takes responsibility for understanding others.
Business Acumen – Understands how the organization works, including current and future policies, practices and trends.
Problem Analysis & Solution – Identifies problems and conducts appropriate analyses involving others to search for best solutions.
Ownership – Takes initiative and assumes personal accountability for goals, outcomes and deadlines.
Vision & Values – The employee understands organization’s vision and upholds the organization’s values in everyday words and actions.
Collaboration & Teamwork – Provides direction and leadership to help teams achieve goals and operate cooperatively and cohesively.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.
EQUAL EMPLOYMENT OPORTUNITY EMPLOYER #J-18808-Ljbffr
Do you have a passion for helping customers, building relationships and delivering extraordinary, personalized customer service? If so, FirstBank is the number one place for you.
A Brief Overview The Mortgage Loan Specialist is responsible for dispatch of the services, collateral and conditions of the loan to ensure all requirements are met and the loan is Clear to Closing. Ensure that legal and property reviews are compliant with policies, procedures, applicable regulations local and federal (TILA-RESPA etc.), and investor and guarantor guidelines. The objective of the role is to manage dispatch services, the legal review, property taxes consults, collateral issues and loan conditions prior to closing. Complete necessary post consummation documentation and process. Also, collaborate with loan processor and loan officer to ensure loan closing. Provide solutions and solve problems to ensure that disclosures are complete and sent within the time frame established. Provide support to business units in regard to all loan processes.
What you'll do
Perform an initial review of data accuracy and loan documents to validate integrity. Request services to providers, follow up until completion.
Complete analysis of title search and legal recommendation; contact borrower, realtors or seller to request documents and provide status.
Analyze property taxes, determine if a consultation is required, if so, manage the request, complete documents and contact borrower and seller to discuss property taxes retention if apply.
Manage collateral issues such as encroachments. Analyze surveys and recommendations. Consult with Underwriter if applicable. Manage required documents, contact borrowers or sellers and follow up until completion.
Monitor loans that are ready for closing, manage closing conditions, contact borrower and request the review to Underwriting within the timeframe established.
Maintain the status updated in the system.
Monitor service level agreements.
All other duties as assigned (essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).
What You’ll Need to Succeed Education
Bachelor's Degree in Business Administration or related field.
Knowledge
2-3 years of relevant experience in mortgage.
2-3 years of relevant experience in banking industry.
2-3 years of relevant experience in customer service or equivalent experience.
Competencies
Customer Focus – Anticipates and provides service excellence to both internal and external customers.
Building Strong Relations – Establishes, sustains and fosters internal and professional contacts to build, enhance, and connect to FirstBank services.
Communication – Delivers clear, effective communication and takes responsibility for understanding others.
Business Acumen – Understands how the organization works, including current and future policies, practices and trends.
Problem Analysis & Solution – Identifies problems and conducts appropriate analyses involving others to search for best solutions.
Ownership – Takes initiative and assumes personal accountability for goals, outcomes and deadlines.
Vision & Values – The employee understands organization’s vision and upholds the organization’s values in everyday words and actions.
Collaboration & Teamwork – Provides direction and leadership to help teams achieve goals and operate cooperatively and cohesively.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.
EQUAL EMPLOYMENT OPORTUNITY EMPLOYER #J-18808-Ljbffr