Intake Specialist
Harboroaks, Salem, VA, United States
Overview
Hours for this position:
Tuesday-Friday 2:30p-11:00p
Saturday 11:00a - 7:30p
**Must have a good driving records and drivers license**
The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client’s belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.
We have FUN at work!
Monthly drawings
Monthly events
Monthly snacks/treats
Employee of the Month/Quarter/Year with gifts/treats
Spirit Weeks and more!
Benefits
Full Time or Part Time with Benefits
Medical (three tiers)
Dental
Vision
STD (employer paid)
LTD
Life Insurance (employer paid)
401k
2 weeks of Vacation
24 hours Personal Time
6 Sick Days
6 Extended Sick Days
Paid holidays
1.5x your hourly rate for working a recognized holidays
Criminal History
We’re licensed through the Department of Behavioral Health and Development Services, which means we follow their standards for criminal history and hiring criteria. If you have a criminal history, please review the barrier crimes to ensure that you’re eligible for employment at our facility. https://www.dss.virginia.gov/files/division/obi/background_investigations/barriercrimes/CRF_Barrier_Crime_List.pdf
Responsibilities
Liaise with client/family of potential admissions to address any questions, concerns, etc.
Coordinate facility tours with clients and families who are potential admissions.
Interface with remote admissions team and on-site clinical team for necessary approvals, plan for clientarrival, including travel arrangements as applicable.
Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
Supports arrival process including coordinating assessment/bed placement process, searches of clientbelongings/person for prohibited items.
Orients client to the facility/milieu.
Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/scheduleas needed.
Ensures intake paperwork is completed in a timely fashion and documentation is maintained asrequired.
May discuss client’s financial responsibility and take payment as applicable.
Provides exceptional customer service in line with Acadia Healthcare standards.
Qualifications STANDARD EXPECTATIONS:
Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
Communicate clearly and effectively to person(s) receiving services and their family members, guestsand other members of the health care team.
Develops constructive and cooperative working relationships with others and maintains them overtime.
Encourages and builds mutual trust, respect and cooperation among team members.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
High-school diploma, GED, or equivalent.
1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred.
Must have excellent communication and customer service skills, and an ability to use required computer programs.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
De-escalation training, CPR and/or First-Aid certification as required by facility.
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.
#J-18808-Ljbffr
Tuesday-Friday 2:30p-11:00p
Saturday 11:00a - 7:30p
**Must have a good driving records and drivers license**
The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client’s belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.
We have FUN at work!
Monthly drawings
Monthly events
Monthly snacks/treats
Employee of the Month/Quarter/Year with gifts/treats
Spirit Weeks and more!
Benefits
Full Time or Part Time with Benefits
Medical (three tiers)
Dental
Vision
STD (employer paid)
LTD
Life Insurance (employer paid)
401k
2 weeks of Vacation
24 hours Personal Time
6 Sick Days
6 Extended Sick Days
Paid holidays
1.5x your hourly rate for working a recognized holidays
Criminal History
We’re licensed through the Department of Behavioral Health and Development Services, which means we follow their standards for criminal history and hiring criteria. If you have a criminal history, please review the barrier crimes to ensure that you’re eligible for employment at our facility. https://www.dss.virginia.gov/files/division/obi/background_investigations/barriercrimes/CRF_Barrier_Crime_List.pdf
Responsibilities
Liaise with client/family of potential admissions to address any questions, concerns, etc.
Coordinate facility tours with clients and families who are potential admissions.
Interface with remote admissions team and on-site clinical team for necessary approvals, plan for clientarrival, including travel arrangements as applicable.
Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
Supports arrival process including coordinating assessment/bed placement process, searches of clientbelongings/person for prohibited items.
Orients client to the facility/milieu.
Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/scheduleas needed.
Ensures intake paperwork is completed in a timely fashion and documentation is maintained asrequired.
May discuss client’s financial responsibility and take payment as applicable.
Provides exceptional customer service in line with Acadia Healthcare standards.
Qualifications STANDARD EXPECTATIONS:
Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
Communicate clearly and effectively to person(s) receiving services and their family members, guestsand other members of the health care team.
Develops constructive and cooperative working relationships with others and maintains them overtime.
Encourages and builds mutual trust, respect and cooperation among team members.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
High-school diploma, GED, or equivalent.
1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred.
Must have excellent communication and customer service skills, and an ability to use required computer programs.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
De-escalation training, CPR and/or First-Aid certification as required by facility.
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.
#J-18808-Ljbffr