Director of Account Management
W. R. Berkley Corporation, Mercerville-Hamilton Square, NJ, United States
Company Details
Berkley Accident and Health
is a risk management company that designs innovative solutions to address the unique challenges of each client. With our entrepreneurial culture and a strong emphasis on analytics, we can help employers better manage their risk. We offer a broad range of products, including employer stop loss, benefit captives, provider stop loss, HMO reinsurance, and specialty accident. The key to Berkley’s success is our nimble approach to risk – our ability to quickly understand, think through, and devise a plan that addresses each client’s challenges, coupled with the strong backing of a Fortune 500 company. Our parent company,
W. R. Berkley Corporation , is one of the largest and best managed property/casualty insurers in the United States.
This role will be based in our Hamilton Square, NJ or Harleysville, PA office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.
The Company is an equal employment opportunity employer.
Responsibilities We’re looking for a dynamic leader to oversee our Account Management team and drive the full stop‑loss lifecycle for our group captive programs. As our
Director of Account Management , you’ll lead a high performing team, streamline workflows, and partner closely with brokers, TPAs, and internal stakeholders to ensure exceptional service and operational excellence. You'll be a key partner leading change management and innovation efforts to help the organization scale as a result of tremendous growth and success.
What you can expect:
Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
Internal mobility opportunities
Visibility to senior leaders and partnership with cross functional teams
Opportunity to impact change
Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, generous profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education
We'll count on you to:
Lead & Develop the Team:
Manage training, performance reviews, goal setting, and daily oversight for the Account Management team.
Oversee Stop‑Loss Operations:
Monitor post‑sale processes including onboarding, policy issuance, premium and commission workflows, and timely collection of requirements.
Ensure Service Excellence:
Guide team workflow, resolve escalated client or broker issues, and ensure high-quality, timely deliverables across all captive relationships.
Manage Key Relationships:
Build strong partnerships with brokers, policyholders, TPAs, and internal teams—including underwriting, finance, claims, and compliance.
Drive Operational Accuracy:
Review commissions for accuracy, validate overrides, track incoming requests, coordinate PD assessments with Phia, and ensure proper processing.
Allocate Workload:
Assign accounts, provide backup support, and ensure business continuity.
Support Growth:
Collaborate with sales and business development to meet client expectations and support division strategy.
Lead Special Projects:
Tackle cross-functional initiatives that improve processes, efficiency, or client outcomes.
Qualifications What you need to have:
Bachelors degree or equivalent work experience
Experience in
Stop Loss insurance or Self Funding
Strong understanding of insurance products, operations, and compliance
3 to 5+ years of experience leading teams
Success delivering complex client service
Excellent communication, organization, and follow‑through
Strength in process improvement, problem‑solving, and accountability
Proficiency in Microsoft Office; comfort learning new systems
Ability to travel (10%)
What makes you stand out:
Calm under pressure
Experience challenging status quo while working collaboratively with colleagues at all levels of the organization
Natural curiosity‑ love of learning how things work and seeking innovative improvements
Additional Company Details We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include:
Base Salary Range: $110,000 to 125,000
Eligible to participate in annual discretionary bonus.
Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and generous Profit-Sharing plans.
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
Sponsorship Details Sponsorship not Offered for this Role
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is a risk management company that designs innovative solutions to address the unique challenges of each client. With our entrepreneurial culture and a strong emphasis on analytics, we can help employers better manage their risk. We offer a broad range of products, including employer stop loss, benefit captives, provider stop loss, HMO reinsurance, and specialty accident. The key to Berkley’s success is our nimble approach to risk – our ability to quickly understand, think through, and devise a plan that addresses each client’s challenges, coupled with the strong backing of a Fortune 500 company. Our parent company,
W. R. Berkley Corporation , is one of the largest and best managed property/casualty insurers in the United States.
This role will be based in our Hamilton Square, NJ or Harleysville, PA office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.
The Company is an equal employment opportunity employer.
Responsibilities We’re looking for a dynamic leader to oversee our Account Management team and drive the full stop‑loss lifecycle for our group captive programs. As our
Director of Account Management , you’ll lead a high performing team, streamline workflows, and partner closely with brokers, TPAs, and internal stakeholders to ensure exceptional service and operational excellence. You'll be a key partner leading change management and innovation efforts to help the organization scale as a result of tremendous growth and success.
What you can expect:
Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
Internal mobility opportunities
Visibility to senior leaders and partnership with cross functional teams
Opportunity to impact change
Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, generous profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education
We'll count on you to:
Lead & Develop the Team:
Manage training, performance reviews, goal setting, and daily oversight for the Account Management team.
Oversee Stop‑Loss Operations:
Monitor post‑sale processes including onboarding, policy issuance, premium and commission workflows, and timely collection of requirements.
Ensure Service Excellence:
Guide team workflow, resolve escalated client or broker issues, and ensure high-quality, timely deliverables across all captive relationships.
Manage Key Relationships:
Build strong partnerships with brokers, policyholders, TPAs, and internal teams—including underwriting, finance, claims, and compliance.
Drive Operational Accuracy:
Review commissions for accuracy, validate overrides, track incoming requests, coordinate PD assessments with Phia, and ensure proper processing.
Allocate Workload:
Assign accounts, provide backup support, and ensure business continuity.
Support Growth:
Collaborate with sales and business development to meet client expectations and support division strategy.
Lead Special Projects:
Tackle cross-functional initiatives that improve processes, efficiency, or client outcomes.
Qualifications What you need to have:
Bachelors degree or equivalent work experience
Experience in
Stop Loss insurance or Self Funding
Strong understanding of insurance products, operations, and compliance
3 to 5+ years of experience leading teams
Success delivering complex client service
Excellent communication, organization, and follow‑through
Strength in process improvement, problem‑solving, and accountability
Proficiency in Microsoft Office; comfort learning new systems
Ability to travel (10%)
What makes you stand out:
Calm under pressure
Experience challenging status quo while working collaboratively with colleagues at all levels of the organization
Natural curiosity‑ love of learning how things work and seeking innovative improvements
Additional Company Details We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include:
Base Salary Range: $110,000 to 125,000
Eligible to participate in annual discretionary bonus.
Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and generous Profit-Sharing plans.
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
Sponsorship Details Sponsorship not Offered for this Role
#J-18808-Ljbffr