Client Account Manager
Ministry Brands, Alpharetta, GA, United States
Ministry Brands is looking for a **Client Account Manager**to join our growing team! Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.
Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.
**Available Location:** Alpharetta, GA
Team members are expected to come into the Alpharetta office as needed, based on business requirements and team collaboration needs. There is no fixed minimum number of in-office days; instead, attendance will be determined by project demands, meetings, and manager guidance. Any changes to your primary work location should follow the appropriate process as outlined in our handbook.**Key Responsibilities:**Resource each client with solutions tailored to their unique goals and requirements
Advocate for each client to ensure frictionless customer experience by coordinating among our internal teams - Sales, Billing, Payments, Services, Education, Support, other Ministry Brands teams, etc.
Passionate about assisting others and enthusiastic about helping purpose driven organizations, primarily churches Bachelor’s degree or an equivalent combination of education and experience2+ years of experience in client management, preferably in a setting with ongoing client relationships or related fieldsExcellent verbal and written communication, organization and follow-up skills Experience in SaaS or technology industry, preferredExcellent analytical and problem-solving skills
Ability to work independently and handle multiple priorities and deadlines simultaneously
Ability to work effectively within a fast-paced, deadline-driven environment
Ability to learn and demonstrate company product solutions (ChMS, Giving, Mobile, etc.) Ability to learn and use internal business systems (Salesforce, Workday, ZenDesk, etc.) Excellent relationship building skills and ability to work both individually and as a member of a team across all organizational levels
Strong client focus with exceptional collaborative and influencing skills Excellent verbal and written communication, organization and follow up skills
Ability to navigate difficult conversations toward positive outcomes
At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success. Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career. Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential. #J-18808-Ljbffr
Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.
**Available Location:** Alpharetta, GA
Team members are expected to come into the Alpharetta office as needed, based on business requirements and team collaboration needs. There is no fixed minimum number of in-office days; instead, attendance will be determined by project demands, meetings, and manager guidance. Any changes to your primary work location should follow the appropriate process as outlined in our handbook.**Key Responsibilities:**Resource each client with solutions tailored to their unique goals and requirements
Advocate for each client to ensure frictionless customer experience by coordinating among our internal teams - Sales, Billing, Payments, Services, Education, Support, other Ministry Brands teams, etc.
Passionate about assisting others and enthusiastic about helping purpose driven organizations, primarily churches Bachelor’s degree or an equivalent combination of education and experience2+ years of experience in client management, preferably in a setting with ongoing client relationships or related fieldsExcellent verbal and written communication, organization and follow-up skills Experience in SaaS or technology industry, preferredExcellent analytical and problem-solving skills
Ability to work independently and handle multiple priorities and deadlines simultaneously
Ability to work effectively within a fast-paced, deadline-driven environment
Ability to learn and demonstrate company product solutions (ChMS, Giving, Mobile, etc.) Ability to learn and use internal business systems (Salesforce, Workday, ZenDesk, etc.) Excellent relationship building skills and ability to work both individually and as a member of a team across all organizational levels
Strong client focus with exceptional collaborative and influencing skills Excellent verbal and written communication, organization and follow up skills
Ability to navigate difficult conversations toward positive outcomes
At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success. Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career. Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential. #J-18808-Ljbffr