Exhibitor Relations Manager

**Job Title:** Exhibitor Relations Manager**Reporting to:** Director of Exhibitor Relations**Department/Location:** Exhibitor Relations Department, New York* Manage applications launch, process and analysis* Organise and attend selection committee meeting* Release application results and coordinate subsequent meeting* Support with fair floor plan process and release fair layout to exhibitors* Coordinate and launch Exhibitor Manual* Manage stand plan processing: advise exhibitors on all stand related queries, working closely with Production team and stand builders* Coordinate print and online material for exhibitors in the lead up to and during the fair* Prepare for exhibitor onsite experience and maintain high quality customer service* Manage onsite Exhibitor Desk and temporary staff team* Coordinate post-fair communication and contribute to post-fair debriefs* Communicate general exhibitor needs and relay specific exhibitor data to Production department and contractors* Work alongside Production team to ensure that the contractors’ work is up to the requirements of the exhibitors and fair organisers* Mediate between exhibitors and contractors before and at the fair* Escalate disputes between contractors and exhibitors before/at the fair* Maintain fair budget and timeline* Coordinate internal teams to deliver exhibitor relations* Maintain department procedures* Manage Exhibitor Relations Assistant* Contribute to department processes improvements* Visit galleries and other art fairs for research* Maintain accurate information on other art fairs* Undertake research for new projects as requested* Solid experience working with art galleries and other client-facing development experience* Knowledge of the art world* Ability to work under pressure* High attention to detail* Experience working with multiple stakeholders* Team player, proactive and enjoys problem solving* Experience delivering complex and ambitious projects* Experience handling difficult conversations with clients and colleagues* Exceptional communication skills, both written and verbal* Innate high standards and extreme concern for quality* Highly organized and proactive* Exceptional people management skills #J-18808-Ljbffr