Customer Service Representative
Jacuzzi Group, California, MO, United States
Jacuzzi Group is a leading manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. With their headquarters in California and operations all over the world, Jacuzzi Group has been providing innovative wellness solutions for over 65 years. We are seeking a professional
Customer Service Representative
to join our Jacuzzi Bath Remodel business. The Customer Service Representative serves as the primary point of contact for assigned customer accounts (dealers nationwide). This role is responsible for managing customer inquiries, resolving complex issues, coordinating across internal departments, and ensuring a high level of customer satisfaction and account retention.
Key Responsibilities of Customer Service Representative
Serve as the primary support contact for all assigned customer accounts.
Create and foster business relationships with assigned accounts.
Owns all communications to and from their assigned Dealers via phone, email and Salesforce cases.
Proactively communicate order status, issue resolution, and account updates to customers.
Process Customer orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction.
Ensures calls, emails, and Dealer Portal inquiries are answered in a timely, efficient and knowledgeable manner.
Maintain accurate documentation within CRM and internal systems (Salesforce Preferred).
Contributes to team effort by accomplishing related tasks and other support efforts.
Additional responsibilities as assigned
Qualifications of a Customer Service Representative
2+ years of customer service, accounts support or related experience preferably in a B2B, manufacturing, Supply Chain, or order processing environment.
Strong verbal and written communication skills.
Proficiency with customer service and CRM systems (Salesforce preferred).
Proficient in Microsoft Excel
Strong problem-solving, organizational, and attention-to-detail skills.
Ability to work independently and collaboratively in a team environment.
Commitment to delivering excellent customer service.
Ability to work remotely
Availability Monday- Fridays from 7:00 AM – 4:00 PM PST, with flexibility for additional hours as needed.
Compensation is based off experience starting at $21.00
Benefits
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
#J-18808-Ljbffr
Customer Service Representative
to join our Jacuzzi Bath Remodel business. The Customer Service Representative serves as the primary point of contact for assigned customer accounts (dealers nationwide). This role is responsible for managing customer inquiries, resolving complex issues, coordinating across internal departments, and ensuring a high level of customer satisfaction and account retention.
Key Responsibilities of Customer Service Representative
Serve as the primary support contact for all assigned customer accounts.
Create and foster business relationships with assigned accounts.
Owns all communications to and from their assigned Dealers via phone, email and Salesforce cases.
Proactively communicate order status, issue resolution, and account updates to customers.
Process Customer orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction.
Ensures calls, emails, and Dealer Portal inquiries are answered in a timely, efficient and knowledgeable manner.
Maintain accurate documentation within CRM and internal systems (Salesforce Preferred).
Contributes to team effort by accomplishing related tasks and other support efforts.
Additional responsibilities as assigned
Qualifications of a Customer Service Representative
2+ years of customer service, accounts support or related experience preferably in a B2B, manufacturing, Supply Chain, or order processing environment.
Strong verbal and written communication skills.
Proficiency with customer service and CRM systems (Salesforce preferred).
Proficient in Microsoft Excel
Strong problem-solving, organizational, and attention-to-detail skills.
Ability to work independently and collaboratively in a team environment.
Commitment to delivering excellent customer service.
Ability to work remotely
Availability Monday- Fridays from 7:00 AM – 4:00 PM PST, with flexibility for additional hours as needed.
Compensation is based off experience starting at $21.00
Benefits
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
#J-18808-Ljbffr