Customer Service Representative
Rankin Warehouse, LLC, Davisburg, MI, United States
Job Title: Customer Service Representative (CSR)
Location: Davisburg, Michigan
Reports to: Director of Sales
Pay: $60,000 - $70,000
About Rankin Biomedical Corporation: Headquartered in Davisburg, Michigan, Rankin Biomedical has served cancer diagnostic and research laboratories since 1995. Founded by Robert Rankin with his son, Brent Rankin, we’ve now grown into a specialized supplier for anatomic pathology laboratories, offering equipment, supplies, and service. Rankin provides solutions to thousands of labs, including hospitals, reference labs, universities, and biotech firms. We have experienced continued growth as we focus on being "histology supply specialists".
Our core values define us:
Put People First
Find Solutions
Obsess Over Excellence
Lead Through Virtue
Join us if you seek a rewarding career where your contributions drive real impact.
General Purpose of the Position: We are seeking a detail-oriented, friendly, and proactive Customer Service Representative (CSR) to join our growing team. You’ll be responsible for ensuring our customers — from hospitals to research labs — receive prompt, helpful, and knowledgeable support across their interactions with our company.
Key Responsibilities:
Answer incoming calls and respond to emails with professionalism, clarity, and urgency
Provide quotes, check order status, and assist with order entry and tracking
Serve as a liaison between customers, technicians, and sales reps
Troubleshoot product or order issues and ensure timely resolutions
Maintain accurate customer records in our CRM and ERP systems
Follow up on open issues and ensure customer satisfaction after resolution
Work closely with shipping, service, and sales teams to keep customers informed
Required Skills & Experience:
2+ years of customer service or inside sales experience (B2B preferred)
Strong written and verbal communication skills
Excellent attention to detail and follow-through
Familiarity with Google Workplace Suite (especially Gmail)
Comfortable learning and navigating CRM/ERP systems
Positive attitude, team-oriented, and eager to help others
Location:
On-site, M-F 8AM-5PM
Travel Requirements:
None
Compensation Structure:
Salary
Benefits:
Health, Vision, and Dental Insurance
401(k)
Paid time off
This job description is not exhaustive and may be adjusted as needed. Employees will be expected to perform duties beyond those listed when requested by management. Employment at Rankin Biomedical is at-will and can be terminated at any time by either party.
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Location: Davisburg, Michigan
Reports to: Director of Sales
Pay: $60,000 - $70,000
About Rankin Biomedical Corporation: Headquartered in Davisburg, Michigan, Rankin Biomedical has served cancer diagnostic and research laboratories since 1995. Founded by Robert Rankin with his son, Brent Rankin, we’ve now grown into a specialized supplier for anatomic pathology laboratories, offering equipment, supplies, and service. Rankin provides solutions to thousands of labs, including hospitals, reference labs, universities, and biotech firms. We have experienced continued growth as we focus on being "histology supply specialists".
Our core values define us:
Put People First
Find Solutions
Obsess Over Excellence
Lead Through Virtue
Join us if you seek a rewarding career where your contributions drive real impact.
General Purpose of the Position: We are seeking a detail-oriented, friendly, and proactive Customer Service Representative (CSR) to join our growing team. You’ll be responsible for ensuring our customers — from hospitals to research labs — receive prompt, helpful, and knowledgeable support across their interactions with our company.
Key Responsibilities:
Answer incoming calls and respond to emails with professionalism, clarity, and urgency
Provide quotes, check order status, and assist with order entry and tracking
Serve as a liaison between customers, technicians, and sales reps
Troubleshoot product or order issues and ensure timely resolutions
Maintain accurate customer records in our CRM and ERP systems
Follow up on open issues and ensure customer satisfaction after resolution
Work closely with shipping, service, and sales teams to keep customers informed
Required Skills & Experience:
2+ years of customer service or inside sales experience (B2B preferred)
Strong written and verbal communication skills
Excellent attention to detail and follow-through
Familiarity with Google Workplace Suite (especially Gmail)
Comfortable learning and navigating CRM/ERP systems
Positive attitude, team-oriented, and eager to help others
Location:
On-site, M-F 8AM-5PM
Travel Requirements:
None
Compensation Structure:
Salary
Benefits:
Health, Vision, and Dental Insurance
401(k)
Paid time off
This job description is not exhaustive and may be adjusted as needed. Employees will be expected to perform duties beyond those listed when requested by management. Employment at Rankin Biomedical is at-will and can be terminated at any time by either party.
#J-18808-Ljbffr