Mid-Level Customer Relations Specialist
Spirit AeroSystems, Wichita, KS, United States
Overview
This role is at Spirit AeroSystems, Inc. a wholly owned subsidiary of The Boeing Company, supporting Spirit’s Commercial Business Units ("Spirit Commercial"). Spirit Commercial designs and builds commercial aerostructures, including for Boeing Commercial Airplanes, one of Boeing’s three business units and the premier manufacturer of commercial jetliners for decades. Spirit Commercial’s core products include fuselages, pylons, nacelles and wing components, with a focus on innovative composite and aluminum manufacturing solutions.
Responsibilities Position Responsibilities:
Represents Company to internal and external customers by providing a world class customer service experience
Includes but not limited to managing orders from placement, following order all the way through, returns, any other issues for the life of the order
Works with all levels of leadership and cross functional team to secure product needs for customers
Authority to access production systems for managing customer sales orders & suppliers through inventory systems
Responsibilities require internal coordination of contract administration, purchasing, engineering, quality assurance, traffic, and warehousing
Must be able to multitask under pressure
Must have strong communication and organizational skills
Can handle different priorities through effective escalation
Willingness to go above and beyond for the customer
Must be a team player and willingness to put the customer first
Areas are limited to commercial and un-classified military
Qualifications Basic Qualifications (Required Skills/Experience):
6+ years of related experience
SAP experience
Experience with high visibility escalation paths
Experience with manufacturing or processing
Experience with Microsoft Office Suite of products (Word, Excel, PowerPoint)
Preferred Qualifications (Desired Skills/Experience):
Bachelor's Degree
Experience with supply chain and/or logistics
Previous customer service experience in aircraft or other manufacturing
Drug Free Workplace We are a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Pay & Benefits We strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary Pay Range: $61,800 - $94,750
Kansas Tax Credit: Join Spirit AeroSystems’ Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Click here for more information on the tax credit.
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Responsibilities Position Responsibilities:
Represents Company to internal and external customers by providing a world class customer service experience
Includes but not limited to managing orders from placement, following order all the way through, returns, any other issues for the life of the order
Works with all levels of leadership and cross functional team to secure product needs for customers
Authority to access production systems for managing customer sales orders & suppliers through inventory systems
Responsibilities require internal coordination of contract administration, purchasing, engineering, quality assurance, traffic, and warehousing
Must be able to multitask under pressure
Must have strong communication and organizational skills
Can handle different priorities through effective escalation
Willingness to go above and beyond for the customer
Must be a team player and willingness to put the customer first
Areas are limited to commercial and un-classified military
Qualifications Basic Qualifications (Required Skills/Experience):
6+ years of related experience
SAP experience
Experience with high visibility escalation paths
Experience with manufacturing or processing
Experience with Microsoft Office Suite of products (Word, Excel, PowerPoint)
Preferred Qualifications (Desired Skills/Experience):
Bachelor's Degree
Experience with supply chain and/or logistics
Previous customer service experience in aircraft or other manufacturing
Drug Free Workplace We are a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Pay & Benefits We strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary Pay Range: $61,800 - $94,750
Kansas Tax Credit: Join Spirit AeroSystems’ Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Click here for more information on the tax credit.
#J-18808-Ljbffr