Conference Housing Operations Lead
University of Denver, Denver, CO, United States
University of Denver - DU - Conferencing and Event Services Division - CES
Recruitment began on March 20, 2026
and the job listing Expires on April 8, 2026
Support CES in maintaining a safe residential environment at all times
Serve as professional representatives of DU and CES
Live on campus for the duration of the summer conference program
Participate in on-call rotations including early mornings, late nights, and designated 24‑hour coverage days
Leadership & Management
Directly supervise approximately 10 Conference Housing Operations Coordinators across two residence halls
Act as team lead and liaison between CHOCs and CES professional staff
Establish systems of accountability for front desk operations and building procedures
Assist with desk scheduling, time sheet review, and shift coverage
Provide coaching, training reinforcement, and performance feedback
Monitor front desk professionalism, service standards, and operational compliance
Ensure CHOCs properly manage room changes, work orders, system updates, and administrative processes
Building & Housing Operations
Oversee full building operations and guest services for two residence halls
Manage and audit front desk processes and inventory systems
Ensure key inventory control systems are accurate and secure
Verify room inspection completion and cleaning coordination prior to group arrival
Submit and track maintenance work orders as needed
Complete or review incident reports
Provide support to other Managers when coverage is required
Check-in & Check-out Oversight
Oversee all check-in and check-out logistics for assigned buildings including scheduling staff
Ensure all check-in materials, key packets, rosters, and signage are fully prepared in advance
Verify room readiness and cleaning schedules
Confirm system accuracy within housing software prior to arrival
Be physically present for all scheduled group check-ins
Oversee room closures, transitions, and post-departure inspection processes
Guest Services
Work front desk shifts as needed
Support escalated guest concerns and complex housing issues
Maintain knowledge of emergency procedures
Serve as escalation point for room changes and system errors
Administrative
Attend CES staff meetings
Schedule building staff meetings
Maintain documentation and tracking systems
Ensure compliance with policies and procedures
Manage staff and building schedules
Complete additional duties as assigned
Knowledge, Skills & Abilities
Strong leadership and supervisory skills
Excellent time management and organizational abilities
Ability to manage multiple buildings simultaneously
Strong problem‑solving skills
Detail-oriented and systems-focused
Excellent written and verbal communication
Ability to work independently and in a team environment
Comfort managing housing management software systems
Qualifications Required:
Must meet availability requirements and maintain flexible schedule
Basic Microsoft Office and computer proficiency
Demonstrated leadership capability
Excellent customer service, organizational, and communication skills
Ability to work weekends, holidays, early mornings, late nights, and designated on‑call shifts
Preferred:
Prior CES Summer Conference experience
Conference, hotel, or other operational or hospitality experience preferred
Familiarity with DU residence halls
Supervisory experience
Availability
Part‑time availability (5–10 hours per week) April through mid‑June for training
Full‑time availability (up to 40 hours per week) June 14 – August 11
Applicants with major conflicts exceeding four consecutive days will not be considered
Second job or internship not recommended during conference period
Due to the nature of our conference program and schedule applicants are not recommended to apply if they will be enrolled in summer courses
Conference housing operations run 24/7 front desk coverage, and this role may occasionally provide late night or overnight support to ensure adequate staffing coverage when gaps arise.
Schedule varies based on campus activity
Shifts include weekends, holidays, early morning and late-night hours
Split between residence halls and CES office
Moderate to high stress during peak check-in periods
Frequent walking between buildings
Physical Activities
Ability to walk across campus
Ability to sit in front of a computer for an extended period
Ability to lift and transport up to 20 lbs
Compensation
Hourly rate of $21.50 per hour for all training shifts (April – mid‑June)
Hourly rate of $21.50 per hour during the Summer Conference Program (mid‑June – early August)
Anticipated hours:
5–10 hours per week during training period
Up to 40 hours per week during conference season
Housing Option
Leads may elect to live on campus during the summer conference period
If housing is selected, a payroll deduction equivalent to 4 hours per week at the hourly rate will be applied to cover housing costs
Housing deduction applies only during the active summer conference season
Leads will receive two (2) meal swipes per day during the Summer Conference Program (mid‑June – early August)
In compliance with Colorado’s Healthy Families and Workplaces Act (HFWA), non‑benefited employees accrue one hour of paid leave for every 30 hours worked, up to a maximum of 48 hours per year.
Employment in this position is contingent upon meeting job performance expectations. Failure to fulfill job duties or adhere to employment policies may result in termination, including the loss of provided housing and meal benefits.
Application Process
March 20: Application opens
April 10: Pre‑Screening form completed at 5p (sent in application confirmation)
April 22: Written offers sent via email
April 23‑ May 1: Background checks, housing applications, etc
Equal Employment Opportunity Statement & Notice of Background Check The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For more information, please see the University of Denver’s Non-Discrimination Statement.
All offers of employment are based upon satisfactory completion of a criminal history background check. These are required for all part‑time, full‑time and student employee hires.
#J-18808-Ljbffr
and the job listing Expires on April 8, 2026
Support CES in maintaining a safe residential environment at all times
Serve as professional representatives of DU and CES
Live on campus for the duration of the summer conference program
Participate in on-call rotations including early mornings, late nights, and designated 24‑hour coverage days
Leadership & Management
Directly supervise approximately 10 Conference Housing Operations Coordinators across two residence halls
Act as team lead and liaison between CHOCs and CES professional staff
Establish systems of accountability for front desk operations and building procedures
Assist with desk scheduling, time sheet review, and shift coverage
Provide coaching, training reinforcement, and performance feedback
Monitor front desk professionalism, service standards, and operational compliance
Ensure CHOCs properly manage room changes, work orders, system updates, and administrative processes
Building & Housing Operations
Oversee full building operations and guest services for two residence halls
Manage and audit front desk processes and inventory systems
Ensure key inventory control systems are accurate and secure
Verify room inspection completion and cleaning coordination prior to group arrival
Submit and track maintenance work orders as needed
Complete or review incident reports
Provide support to other Managers when coverage is required
Check-in & Check-out Oversight
Oversee all check-in and check-out logistics for assigned buildings including scheduling staff
Ensure all check-in materials, key packets, rosters, and signage are fully prepared in advance
Verify room readiness and cleaning schedules
Confirm system accuracy within housing software prior to arrival
Be physically present for all scheduled group check-ins
Oversee room closures, transitions, and post-departure inspection processes
Guest Services
Work front desk shifts as needed
Support escalated guest concerns and complex housing issues
Maintain knowledge of emergency procedures
Serve as escalation point for room changes and system errors
Administrative
Attend CES staff meetings
Schedule building staff meetings
Maintain documentation and tracking systems
Ensure compliance with policies and procedures
Manage staff and building schedules
Complete additional duties as assigned
Knowledge, Skills & Abilities
Strong leadership and supervisory skills
Excellent time management and organizational abilities
Ability to manage multiple buildings simultaneously
Strong problem‑solving skills
Detail-oriented and systems-focused
Excellent written and verbal communication
Ability to work independently and in a team environment
Comfort managing housing management software systems
Qualifications Required:
Must meet availability requirements and maintain flexible schedule
Basic Microsoft Office and computer proficiency
Demonstrated leadership capability
Excellent customer service, organizational, and communication skills
Ability to work weekends, holidays, early mornings, late nights, and designated on‑call shifts
Preferred:
Prior CES Summer Conference experience
Conference, hotel, or other operational or hospitality experience preferred
Familiarity with DU residence halls
Supervisory experience
Availability
Part‑time availability (5–10 hours per week) April through mid‑June for training
Full‑time availability (up to 40 hours per week) June 14 – August 11
Applicants with major conflicts exceeding four consecutive days will not be considered
Second job or internship not recommended during conference period
Due to the nature of our conference program and schedule applicants are not recommended to apply if they will be enrolled in summer courses
Conference housing operations run 24/7 front desk coverage, and this role may occasionally provide late night or overnight support to ensure adequate staffing coverage when gaps arise.
Schedule varies based on campus activity
Shifts include weekends, holidays, early morning and late-night hours
Split between residence halls and CES office
Moderate to high stress during peak check-in periods
Frequent walking between buildings
Physical Activities
Ability to walk across campus
Ability to sit in front of a computer for an extended period
Ability to lift and transport up to 20 lbs
Compensation
Hourly rate of $21.50 per hour for all training shifts (April – mid‑June)
Hourly rate of $21.50 per hour during the Summer Conference Program (mid‑June – early August)
Anticipated hours:
5–10 hours per week during training period
Up to 40 hours per week during conference season
Housing Option
Leads may elect to live on campus during the summer conference period
If housing is selected, a payroll deduction equivalent to 4 hours per week at the hourly rate will be applied to cover housing costs
Housing deduction applies only during the active summer conference season
Leads will receive two (2) meal swipes per day during the Summer Conference Program (mid‑June – early August)
In compliance with Colorado’s Healthy Families and Workplaces Act (HFWA), non‑benefited employees accrue one hour of paid leave for every 30 hours worked, up to a maximum of 48 hours per year.
Employment in this position is contingent upon meeting job performance expectations. Failure to fulfill job duties or adhere to employment policies may result in termination, including the loss of provided housing and meal benefits.
Application Process
March 20: Application opens
April 10: Pre‑Screening form completed at 5p (sent in application confirmation)
April 22: Written offers sent via email
April 23‑ May 1: Background checks, housing applications, etc
Equal Employment Opportunity Statement & Notice of Background Check The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For more information, please see the University of Denver’s Non-Discrimination Statement.
All offers of employment are based upon satisfactory completion of a criminal history background check. These are required for all part‑time, full‑time and student employee hires.
#J-18808-Ljbffr