Bilingual (Spanish/English) Customer Service Representative – Mobile, AL
Pilotcat, Mobile, AL, United States
Bilingual (Spanish/English) Customer Service Representative – Mobile, AL
We are actively recruiting Spanish-speaking Customer Service Representatives, Claims Processors, and Administrative Support staff to join our growing team. These are in-office positions based in Mobile, AL. Our centers provide support to insurance adjusters, insurance carriers and their customers during catastrophic events like hurricanes, floods, and earthquakes. This is not a licensed adjuster position.
CMS provides competitive wages and 401k, along with access to a Flex spending account.
As a member of the CMS team, you may provide a variety of services, including:
Receiving first notice of loss inbound calls
Making initial contact calls and follow-up calls to Insureds
Tracking claims process and compliance
Researching prior losses
Notifying and updating agents
Monitoring faxes and e-faxes for proper distribution
System and software in-house training
Performing accurate data entry
Do you have the skills and knowledge we need?
Bilingual proficiency in Spanish and English (required)
Strong data entry and computer skills
Proficiency in Word and Excel
Excellent communication and problem-solving abilities
Communication skills
Customer service or call center experience
Ability to manage multiple phone lines
Optional (But Desirable) Skills:
Experience with database applications
Knowledge of estimating software
Multi-lingual proficiency beyond Spanish/English
If you are 19 years or older, bilingual in Spanish and English, and have a professional attitude, strong work ethic, and dedication to customer service, we invite you to apply.
Help us make a difference by supporting the country’s largest and most respected insurance companies when their customers need them most.
Please note some criminal offenses may be a disqualifier for employment.
#J-18808-Ljbffr
CMS provides competitive wages and 401k, along with access to a Flex spending account.
As a member of the CMS team, you may provide a variety of services, including:
Receiving first notice of loss inbound calls
Making initial contact calls and follow-up calls to Insureds
Tracking claims process and compliance
Researching prior losses
Notifying and updating agents
Monitoring faxes and e-faxes for proper distribution
System and software in-house training
Performing accurate data entry
Do you have the skills and knowledge we need?
Bilingual proficiency in Spanish and English (required)
Strong data entry and computer skills
Proficiency in Word and Excel
Excellent communication and problem-solving abilities
Communication skills
Customer service or call center experience
Ability to manage multiple phone lines
Optional (But Desirable) Skills:
Experience with database applications
Knowledge of estimating software
Multi-lingual proficiency beyond Spanish/English
If you are 19 years or older, bilingual in Spanish and English, and have a professional attitude, strong work ethic, and dedication to customer service, we invite you to apply.
Help us make a difference by supporting the country’s largest and most respected insurance companies when their customers need them most.
Please note some criminal offenses may be a disqualifier for employment.
#J-18808-Ljbffr