BPO Sales Director

Job Summary

Wipro Technologies-USA is seeking a dynamic and experienced Sales Director within our BPS/BPO segment, specifically targeting the Travel & Transportation: Airline operations (reservations, loyalty programs, customer service, cargo), other travel / Logistics / Supply Chain client experience, and Retail: Omnichannel retail operations, merchandising, supply chain, and store operations sectors. This pivotal role presents an opportunity to engage with global teams and leverage extensive knowledge and experience in the BPO industry, ideally exceeding 15 years.

As a Client Expansion Executive, you will play a crucial role in fostering collaboration and cultivating enduring partnerships with various client teams.

Location: Central or East Coast.

Key Responsibilities

• Act as a BPO subject matter expert for client engagements in Travel & Transportation, Logistics, Supply Chain, and Retail domains.
• Partner with BPS delivery and presales teams to design innovative solutions aligned to client needs.
• Support pursuit and deal shaping with domain insights and operational best practices.
• Engage in process optimization and transformation initiatives leveraging industry benchmarks.
• Actively engage and collaborate with diverse client teams to nurture strategic relationships.
• Work hand‑in‑hand with the delivery organization, ensuring they are equipped and motivated to achieve client success.
• Assist the delivery team in comprehending client requirements and ensuring effective communication and reporting.
• Establish and maintain a robust pipeline of new business opportunities through strategic networking and account management.
• Engage in thorough data analysis to synthesize insights and present tailored solutions to senior leadership and C‑level executives.

Ideal Experience / Competencies / Qualifications

• Minimum of 15 years of extensive experience in BPO/BPS services across operational areas such as trust and safety, eCommerce, finance and accounting, supply chain, procurement, HR, and contact center operations.
• Experience working with expanding BPO services in Travel & Transportation, Logistics, Supply Chain, and Retail sectors.
• A rich professional network with a proven ability to build and nurture relationships with key decision‑makers.
• In‑depth knowledge of outsourced solutions with strong ability to influence senior leaders effectively.
• Exceptional leadership qualities, naturally motivating teams to exceed goals.
• Strong business acumen, capable of strategizing effectively and identifying opportunities that align with broader business objectives.
• Bachelor’s degree in a relevant field is required.

Compensation & Benefits

Expected annual pay ranges from $150,000.00 to $210,000.00. The role is also eligible for Wipro’s standard benefits, including a full range of medical and dental benefits, disability insurance, paid time off (including sick leave), and other paid and unpaid leave options.

EEO / Disability Statement

Applications from people with disabilities are explicitly welcome.

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