Program Director, Brooklyn Way (DHS)

Program Director – DHS Homeless Shelter

African American Planning Commission, Inc. (AAPCI) is a New York City-based nonprofit organization committed to reducing homelessness and addressing related issues such as domestic violence, HIV/AIDS, mental illness, substance abuse, shortage of affordable housing, and unemployment in the communities in which we live and serve.

To be successful in this, we are building a team of professionals to service individuals and families with complex and chronic care needs to ensure they receive the right care, in the right setting and at the right time.

Join us if you are passionate about making a difference and impacting the lives of those less fortunate, helping your local communities, and building skills and experience that can last a lifetime. We are completely committed to building and maintaining a great organizational culture that involves active employees – people looking to give back to inspire creativity in others, and to motivate and empower one another.

Reporting Relationships

Program Directors report to Chief Operating Officer (COO)

Principal Duties and Responsibilities

• Exercise overall responsibility for the safe operation and effective results of all program operations at the facility.
• Provides continuance oversight of all facility and program activities.
• Ensure shelter maintains its contractual compliance regarding program goals and objectives.
• Meet all performance expectations established for the shelter by AAPCI and Department of Homeless Services and other governing entities.
• Maintain a healthy and safe environment for residents and staff while ensuring that residents move towards attainment of independent living, or an appropriate living status beyond AAPCI shelter.
• Operate the facility and programs within the approved limits established by the annual budget.
• Serve as the primary program liaison to DHS.
• Collaboratively work with the Director of Operations, Senior Program Leaders and Executive Management to deliver program outcomes.
• Work collaboratively with building management to maintain facility conditions, including ongoing monitoring of unit repairs and other requirements issued by DOHMH, DOB, FDNY, HPD, DHS, etc.
• Work alongside the Human Resources Department in 1) Adhering to the HR Policies and Procedures established in the Employee Handbook 2) The selection process in filling vacant positions and 3) Receive guidance in handling employee’s performance problems.
• Work alongside the Quality Assurance and Compliance Department in 1) Assuring the shelter remains in compliance with City and State regulations 2) The maintenance of the facility is at a level of excellence that will surpass the requirements of all inspections and 3) Internal trainings/workshops to support professional development.
• Maintain the critical binder and ensure all the necessary documents (inspections, fire drills, site schedule, security licenses) are up to date and audit‑ready at all times.
• Work collaboratively with food vendors to ensure retrieval of menus and timely deliveries.
• Be responsible for maintaining effective communication and interaction with staff in all areas of the shelter while ensuring the staff receives the necessary training and professional development that will equip them to be successful in their job descriptions.
• Foster a positive teamwork environment through mentoring, coaching, and providing feedback to staff based on performance.
• Assess program needs and identify potential funding streams to enhance services.
• Serve as liaison to local service providers and community leaders to ensure a good relationship with the community.
• Ensure prompt responsiveness to incidents, especially Priority 1 incidents.
• Required to follow-up and submit reasonable accommodations and grievances received by shelter residents.
• Oversee the administrative assistant who may be involved in daily department activities that implement the organization’s policies.
• Oversee the administrative assistant’s handling of the petty cash funds, required to provide approval for purchases.
• Review the petty cash reconciliation spreadsheet for accuracy and approved purchases for submission to Finance Team.
• Conduct operation and social service department meetings to discuss program improvements and achieve program goals issued by the funder, governing agencies, and AAPCI.
• Track, review, and complete payroll for employees assigned at the program location.
• Review and submit weekly, bi‑weekly, and monthly internal and external reports required to track facility activity, staffing needs, housing placements, veterans, etc.
• Utilize demographic reports and other existing program data to evaluate shelter performance and implement short‑ and long‑term plans to achieve goals.
• While the Program Director may make suggestions/recommendations, at the discretion of the Executive Team, applicants are interviewed/selected for staff positions and/or transfers.
• On‑call 24/7.
• Tasks may be modified, expanded and assigned over time.

Qualifications

Minimal Qualifications

• Master’s Degree in relevant field with a minimum of at least 3–4 years successful experience in servicing to homeless individuals/families, mental health, substance abuse, or senior‑level shelter administration.
• Bachelor’s Degree with at least 5–7+ years of experience in servicing homeless individuals/families, mental health, substance abuse, or senior‑level shelter administration.
• At least 3–5 years of documented progressive managerial experience.

Other Requirements

• Excellent computer skills including proficiency in Microsoft Word, Excel and PowerPoint.
• Strong verbal and written communication skills, with emphasis on face‑to‑face, empathetic communication with shelter residents.
• Exceptional leadership skills in dealing with both staff and residents coupled with a personal commitment to serving the poor and disadvantaged.
• Experience with mental health and substance use population, Preferred.
• Experience in staff training and development.
• An understanding of funding and industry regulations and a track record of meeting compliance standards.
• Strong leadership, excellent organizational and communication skills.
• Ability to work on a strong team of professionals in a culturally diverse environment.
• License in social work or mental health counseling – Preferred.

Compensation and Benefits

Compensation

The base salary compensation being offered for this role is between $113,226.66 .

Benefits

AAPCI provides a competitive benefit package which includes the following ( eligibility requirements apply ):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental & Vision
• Commuter Benefits
• Employee Assistance Program
• Paid Holidays, Annual Paid Time Off (23 days)
• Life Insurance
• Long Term Disability
• Retirement Benefits Plan (403B)
• You may also get your college student debt forgiven tax free on Federal Direct Loans created under the College Cost Reduction and Access Act of 2007, PSLF, if you work full‑time and after making 120 qualifying monthly payments under a Qualifying Repayment Plan.

Equal Employment Opportunity Employer

AAPCI is committed to providing Equal Employment Opportunity to all qualified applicants without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

#J-18808-Ljbffr