Director of Business Intelligence

Job Summary
The Business Intelligence Director provides strategic and operational leadership for the organization's analytics, reporting, and data enablement functions. This role modernizes and optimizes how the organization leverages data—streamlining data usage, improving analytics tools, strengthening data governance, and expanding self‑service reporting across clinical, operational, and financial domains. The director ensures BI initiatives align with market priorities, organizational strategy, and performance goals, delivering insights that support improved patient care, operational efficiency, and financial stewardship.

Education

• Required: Bachelor’s degree in Business Administration, Health Administration, Industrial Engineering, or a related field.
• Preferred: Master’s degree.

Experience

• Seven (7)+ years of progressive experience in business intelligence, analytics, or a related technical field, preferably within a healthcare provider or health system.
• Demonstrated leadership of BI/analytics teams, including hiring, performance management, coaching, and developing multi‑disciplinary talent.
• Proven success leading performance‑driven analytics (clinical, operational, and/or financial) and converting insights into measurable organizational improvements.
• Experience managing large, complex, concurrent initiatives with competing priorities and deadlines.
• Strategic experience advancing data maturity, including data governance, data quality frameworks, standardized KPIs, and reusable enterprise analytics assets.
• Hands‑on experience with modern BI tools (e.g., Power BI, Tableau, Qlik), including semantic modeling and data visualization best practices.
• Experience querying and working with relational databases using SQL, and familiarity with enterprise data warehousing, data modeling, and ETL/ELT processes.
• Experience enabling and scaling self‑service analytics, including developing governed datasets, documentation, and training for business users.

Healthcare Data & Systems Experience

• Experience working with Epic data structures such as Clarity, Caboodle, and relevant Epic subject areas.
• Understanding of common Epic data models (encounters, orders, documentation, patient movement, throughput, revenue cycle, scheduling, clinical quality measures).
• Experience integrating or using Workday data for HR, staffing, payroll, time tracking, or financial analytics.
• Knowledge of key healthcare datasets: EHR data, claims, utilization data, cost data, and population health metrics.
• Understanding of healthcare regulatory and quality reporting (CMS programs, Joint Commission, HEDIS, readmissions, LOS, throughput, risk adjustment, value‑based care).

Technical & Governance Leadership

• Experience collaborating closely with IT/data engineering around data architecture, pipelines, validation, and platform management.
• Strong understanding of privacy and compliance requirements, including HIPAA, PHI handling, and secure analytics practices.

Communications & Influence

• Ability to teach complex analytical concepts to clinical, administrative, and executive audiences.
• Strong influence and negotiation skills with senior leadership, clinical leadership, and cross‑functional teams.
• Experience presenting insights and recommendations to executives, crafting compelling data stories.

Key Responsibilities

• Lead the BI team: direct day‑to‑day activities, balance workload, and assign projects aligned to strategic and operational goals.
• Own enterprise data infrastructure: oversee data definitions, standards, master and reference data, and reporting across platforms.
• Champion data governance: establish and mature governance policies, data quality controls, metadata practices, and standardized KPIs.
• Advance analytics strategy and maturity: modernize tools, processes, and self‑service capabilities; scale governed semantic models and reusable assets.
• Deliver high‑impact analytics: guide market‑wide and multi‑entity initiatives; translate business questions into analytical approaches and actionable recommendations.
• Partner cross‑functionally: collaborate with executives and leaders in clinical operations, finance, quality, IT, and revenue cycle.
• Enable self‑service and adoption: develop governed datasets, documentation, training; raise data literacy.
• Mentor and develop talent: coach team members, identify skill gaps, and drive professional growth.
• Drive operational excellence: implement best practices for delivery, reliability, and usability of BI solutions; manage portfolio of requests.
• Ensure regulatory compliance and data security: uphold HIPAA and privacy requirements; safeguard PHI/PII; maintain access controls and auditability.
• Collaborate on architecture and integrations: work with IT/data engineering to design performant data models and pipelines for systems such as Epic, Strata, and Workday.
• Communicate with clarity: present insights and recommendations to senior and clinical leadership using data visualization best practices and outcome‑focused storytelling.
• Perform departmental administration: contribute to budgeting, vendor/tool evaluations, resourcing, and continuous improvement of BI operating practices.

Erlanger Baroness Hospital – Chattanooga, TN

Director of Business Intelligence

Standard Hours
Regular

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