Director of Cash Applications
Insight Global, Camden, NJ, United States
The Director of Cash Applications is responsible for overseeing cash posting, refunds, and cash reconciliation operations for a multi‑hospital health system. This role requires a strong understanding of the full revenue cycle, along with a solid analytical and financial reporting background. The Director must be capable of monitoring employee productivity, maintaining human resources documentation, resolving technical and payer‑related issues, and ensuring compliance with organizational policies and procedures.
Responsibilities
- Oversee all cash application functions, including but not limited to cash posting, refunds, and reconciliation activities
- Manage staff quality, productivity, and output benchmarking; perform regular staff quality assurance audits
- Design and develop financial reports using various tools to support tracking, investigation, and analysis, and to inform organizational decision‑making
- Monitor and evaluate the organization’s revenue cycle performance; appropriately delegate work based on departmental priorities and operational needs
- Collaborate with internal and external partners such as IT, financial clearinghouses, Finance, and banking partners to identify process improvement opportunities; address issues and implement effective business strategies to reduce costs, increase revenue, and streamline expenditures, taking appropriate remediation actions as needed
- Manage projects and delegate responsibilities accordingly
- Onboard new team members, providing hands‑on, elbow‑to‑elbow support during the onboarding process
REQUIRED SKILLS AND EXPERIENCE
- Bachelor’s degree required; Master’s degree in healthcare administration, business, finance, or a related field preferred
- Minimum 5 years of progressive management experience in healthcare cash operations
- In‑depth knowledge of hospital cash posting, refunds, and reconciliation
- Strong financial acumen and executive‑level communication skills