Senior Manager, Secured Portfolio Management

Who we are:

Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next‑generation financial services company and national bank using innovative, mobile‑first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way.

Join us to invest in yourself, your career, and the financial world.

The role

As the Senior Manager of Secured Portfolio Management, you will be the foundational leader responsible for standing up the default management framework for our expanding secured asset portfolio. This includes Closed‑End Seconds, Home Equity Lines of Credit, Jumbo Mortgages, Commercial Real Estate, and Government and Agency First‑Lien Mortgages (including Fannie Mae, Freddie Mac, Federal Housing Administration, Veterans Affairs, and United States Department of Agriculture products).

In this capacity, you will have direct responsibility for the overarching Loss Mitigation Oversight and Strategy, managing the critical lifecycles of Early Warning Systems, Foreclosure, Workout Strategies, and Real Estate Owned (REO) Management. You will serve as the organization’s foremost expert on how the portfolio is being monitored, building the sophisticated Early Warning Systems necessary to identify credit deterioration and risk migration before it impacts the balance sheet. You will define the “Rules of Engagement” for our specialty sub‑servicers and outsourced vendors, while owning the departmental costs, methods, and staffing to ensure the highest standards of recovery and regulatory compliance.

What you’ll do

• Expert Portfolio Oversight: Serve as the definitive subject‑matter expert for all aspects of portfolio health and monitoring. Provide executive leadership with deep‑dive analysis on delinquency trends, roll rates, and collateral volatility.
• Early Warning Design: Design and deploy sophisticated early warning systems to identify early‑stage credit deterioration and “at‑risk” segments across the residential and commercial portfolios.
• Proactive Intervention: Use data‑driven insights to trigger proactive loss mitigation outreach, shifting the organization from reactive collections to predictive default prevention.
• Loss Mitigation Strategy & Sub‑Servicer Oversight: Design and execute the end‑to‑end loss mitigation strategies for Foreclosure and Workout resolution (including modifications and short sales).
• Default Servicing Management: Act as the primary lead for sub‑servicer performance, focusing on specialty servicing for distressed assets. Set performance Service Level Agreements and conduct rigorous oversight of outsourced default operations.
• Real Estate Owned (REO) Management: Oversee the strategy for property preservation and liquidation, ensuring efficient disposition of assets that have moved through the foreclosure process.
• Advanced Analytics & Waterfall Modeling: Build and maintain sophisticated models to calculate the financial outcome of a workout versus foreclosure or short sale, factoring in legal costs, carrying costs, and market volatility.
• Collateral Analytics: Integrate geographic House Price Index trends and real‑time valuation updates into the recovery strategy for both residential and commercial assets.
• Execution & Risk Partnerships: Recruit, lead, and develop a high‑performing team of Default Analysts; define the operational methods and manage the budget and staffing for this function.
• Strategic Risk Partnerships: Establish “locked‑step” partnerships with Credit Risk, Model Risk, Legal, and Compliance to ensure default strategies and early warning triggers are vetted by risk partners.
• Governance & Federal Regulatory Mastery: Ensure all default activities meet Regulation X (Real Estate Settlement Procedures Act), Regulation Z (Truth in Lending Act), FDCPA, and specific guidelines from Fannie Mae, Freddie Mac, and the Federal Housing Administration; maintain strict adherence to OCC guidelines regarding secured lending governance and collateral resolution.

What you’ll need

• Education: Required – Bachelor’s Degree in Finance, Economics, Mathematics, or a related quantitative field. Preferred – Master’s Degree (MBA or MS in Finance/Analytics).
• Experience: 8–12 years in Residential and Commercial Default Management, Specialty Servicing, or Secured Loss Mitigation, with a leadership role managing departmental costs, methods, and staffing.
• Deep Analytics Skill Set: Expert‑level SQL and experience with Snowflake or Tableau mandatory. Proven ability to build Early Warning Systems, Net Present Value waterfalls, and Loss Severity models.
• Regulatory Knowledge: Expert‑level understanding of Federal regulations, Agency guidelines, and Interagency standards for secured assets.

Compensation And Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees: If you are a current employee, do not apply here – please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

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