Service Desk Analyst
TEKsystems, Oshkosh, WI, United States
Service Desk Technician – 12‑Month Contract
We are seeking one Service Desk Technician for a 12‑month contract, with a strong possibility of extension or conversion.
Schedule
Friday–Sunday: 6:00 PM – 6:00 AM
Plus: 4 additional hours during the week (consultant may choose when to schedule these hours)
Onsite: 5 days per week
Location This role will be onsite in Richmond, VA. While most of the Service Desk team is based in Oshkosh, WI and Evansville, IN, this position will support a specific plant location and will have a hybrid responsibility of:
50% Service Desk support
50% onsite plant support
Role Overview This position provides first‑level support for end users via phone, email, and chat, using the ServiceNow ticketing system. Issues that cannot be resolved remotely will be escalated to this role for hands‑on, onsite support, working closely with other enterprise teams as needed.
The organization is transitioning Service Desk operations from a managed service partner back in house, creating an opportunity to be part of a growing and evolving support model.
Responsibilities
First‑level troubleshooting for end‑user issues
Phone, email, and chat support
Ticket creation and documentation in ServiceNow
Password resets and account support
Hands‑on troubleshooting for hardware and software issues
Collaboration with enterprise IT teams for escalation and resolution
Technologies
Windows 10 / Windows 11
Office 365
Active Directory
ServiceNow
Ideal Candidate This is an excellent opportunity for an entry‑level candidate looking to gain real‑world experience in an enterprise environment, as well as for candidates with prior Service Desk or Help Desk experience.
Required Skills
Help Desk / Service Desk support
Strong customer service skills
Phone support experience
Troubleshooting hardware and software issues
Ticketing system experience (ServiceNow preferred)
Windows 10 / 11
Office 365
Active Directory
Additional Qualifications
Strong customer service acumen
Experience supporting users in an enterprise environment
Experience Level Intermediate
Job Type & Location This is a Contract position based out of Oshkosh, WI.
Pay And Benefits The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Application Deadline: This position is anticipated to close on Mar 24, 2026.
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Schedule
Friday–Sunday: 6:00 PM – 6:00 AM
Plus: 4 additional hours during the week (consultant may choose when to schedule these hours)
Onsite: 5 days per week
Location This role will be onsite in Richmond, VA. While most of the Service Desk team is based in Oshkosh, WI and Evansville, IN, this position will support a specific plant location and will have a hybrid responsibility of:
50% Service Desk support
50% onsite plant support
Role Overview This position provides first‑level support for end users via phone, email, and chat, using the ServiceNow ticketing system. Issues that cannot be resolved remotely will be escalated to this role for hands‑on, onsite support, working closely with other enterprise teams as needed.
The organization is transitioning Service Desk operations from a managed service partner back in house, creating an opportunity to be part of a growing and evolving support model.
Responsibilities
First‑level troubleshooting for end‑user issues
Phone, email, and chat support
Ticket creation and documentation in ServiceNow
Password resets and account support
Hands‑on troubleshooting for hardware and software issues
Collaboration with enterprise IT teams for escalation and resolution
Technologies
Windows 10 / Windows 11
Office 365
Active Directory
ServiceNow
Ideal Candidate This is an excellent opportunity for an entry‑level candidate looking to gain real‑world experience in an enterprise environment, as well as for candidates with prior Service Desk or Help Desk experience.
Required Skills
Help Desk / Service Desk support
Strong customer service skills
Phone support experience
Troubleshooting hardware and software issues
Ticketing system experience (ServiceNow preferred)
Windows 10 / 11
Office 365
Active Directory
Additional Qualifications
Strong customer service acumen
Experience supporting users in an enterprise environment
Experience Level Intermediate
Job Type & Location This is a Contract position based out of Oshkosh, WI.
Pay And Benefits The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Application Deadline: This position is anticipated to close on Mar 24, 2026.
#J-18808-Ljbffr