Service Desk Analyst
Tryfacta, Inc., Brighton, CO, United States
We are seeking a
Service Desk Analyst
to join a highly collaborative, customer-focused IT team. This is a full-time, permanent position based onsite, providing direct technical support to end users in a dynamic, multi-site environment.
The ideal candidate will bring strong troubleshooting expertise, excellent customer service skills, and the ability to thrive in a fast-paced, team-oriented setting.
Key Responsibilities
Act as the first point of contact for users experiencing technical issues
Deliver a high-quality customer experience with timely issue resolution
Manage and respond to service desk tickets via phone, email, ITSM tools, and walk-ups
Resolve Tier 1 & Tier 2 issues including:
Escalate and assign complex issues to appropriate technical teams
Create and maintain technical documentation and knowledge base articles
Continuously learn and adapt to new technologies and systems
Required Experience & Skills
5–7 years of experience in IT customer support or service desk roles
Strong troubleshooting skills (Windows, Chrome OS preferred)
Experience supporting business processes and documentation
Excellent attention to detail and problem-solving abilities
Proven ability to learn new technologies quickly
Strong communication and customer service skills
Nice to Have
Experience in large-scale or multi-site IT environments
Support a large user base across 50+ locations
Work with diverse technologies including Windows, Mac, and ChromeOS
Collaborate within a lean, high-performing IT team
Compensation
Competitive salary range based on experience
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Service Desk Analyst
to join a highly collaborative, customer-focused IT team. This is a full-time, permanent position based onsite, providing direct technical support to end users in a dynamic, multi-site environment.
The ideal candidate will bring strong troubleshooting expertise, excellent customer service skills, and the ability to thrive in a fast-paced, team-oriented setting.
Key Responsibilities
Act as the first point of contact for users experiencing technical issues
Deliver a high-quality customer experience with timely issue resolution
Manage and respond to service desk tickets via phone, email, ITSM tools, and walk-ups
Resolve Tier 1 & Tier 2 issues including:
Escalate and assign complex issues to appropriate technical teams
Create and maintain technical documentation and knowledge base articles
Continuously learn and adapt to new technologies and systems
Required Experience & Skills
5–7 years of experience in IT customer support or service desk roles
Strong troubleshooting skills (Windows, Chrome OS preferred)
Experience supporting business processes and documentation
Excellent attention to detail and problem-solving abilities
Proven ability to learn new technologies quickly
Strong communication and customer service skills
Nice to Have
Experience in large-scale or multi-site IT environments
Support a large user base across 50+ locations
Work with diverse technologies including Windows, Mac, and ChromeOS
Collaborate within a lean, high-performing IT team
Compensation
Competitive salary range based on experience
#J-18808-Ljbffr