Mortgage Loan Servicing Representative ( On-site)
Northrop Grumman Federal Credit Union, Gardena, CA, United States
Join Our Team: Mortgage Loan Servicing Specialist
Do you enjoy solving problems, helping people, and keeping things running smoothly behind the scenes? We’re looking for a detail-oriented, member-focused Mortgage Loan Servicing Representative to join our team! If you thrive in a fast-paced environment, love working with numbers and systems, and take pride in delivering excellent service, we’d love to meet you.
What You’ll Be Doing Think of yourself as the go‑to expert who keeps our mortgage and HELOC accounts running smoothly.
On Any Given Day, You Might
Assist members with mortgage and HELOC questions over the phone
Respond to email inquiries and help resolve account issues
Process loan payments, transactions, and account adjustments
Manage escrow accounts for taxes and insurance
Review reports and monitor mortgage portfolios
Process loan documentation such as payoffs, reconveyances, and subordinations
Research and resolve account discrepancies
Ensure accounts and processes stay compliant with policies and regulations
Collaborate with internal teams to solve problems and support members
Help with audits, reports, and daily balancing
In short, you’ll help make sure everything behind the scenes of our mortgage servicing process runs accurately, efficiently, and smoothly.
⭐ What We’re Looking For We’re searching for someone who is organized, dependable, and enjoys helping others.
Requirements
High school diploma or equivalent
At least 2 years of experience in a financial institution, preferably in mortgage loan servicing
Strong communication and customer service skills
Attention to detail and strong problem‑solving abilities
Basic knowledge of loan servicing documentation and regulations
Comfortable using Microsoft Windows and core banking systems
Why You’ll Love Working Here
Supportive and collaborative team environment
Opportunities to grow your financial services expertise
Meaningful work helping members manage one of their most important investments—their home
If you’re ready to bring your skills, organization, and customer‑first mindset to a team that values what you do, we’d love to hear from you!
Apply today and help us keep homeownership running smoothly.
NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching.
Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:
Mortgage Loan Servicing Representative - $23.23/hr to $30.00/hr
Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial and other benefits.
We perform thorough background checks including verification of previous employment, education, credit checks and pre‑employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn.
NGFCU is an Equal Opportunity Employer
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment‑qualified applicants with arrest and conviction records.
#J-18808-Ljbffr
What You’ll Be Doing Think of yourself as the go‑to expert who keeps our mortgage and HELOC accounts running smoothly.
On Any Given Day, You Might
Assist members with mortgage and HELOC questions over the phone
Respond to email inquiries and help resolve account issues
Process loan payments, transactions, and account adjustments
Manage escrow accounts for taxes and insurance
Review reports and monitor mortgage portfolios
Process loan documentation such as payoffs, reconveyances, and subordinations
Research and resolve account discrepancies
Ensure accounts and processes stay compliant with policies and regulations
Collaborate with internal teams to solve problems and support members
Help with audits, reports, and daily balancing
In short, you’ll help make sure everything behind the scenes of our mortgage servicing process runs accurately, efficiently, and smoothly.
⭐ What We’re Looking For We’re searching for someone who is organized, dependable, and enjoys helping others.
Requirements
High school diploma or equivalent
At least 2 years of experience in a financial institution, preferably in mortgage loan servicing
Strong communication and customer service skills
Attention to detail and strong problem‑solving abilities
Basic knowledge of loan servicing documentation and regulations
Comfortable using Microsoft Windows and core banking systems
Why You’ll Love Working Here
Supportive and collaborative team environment
Opportunities to grow your financial services expertise
Meaningful work helping members manage one of their most important investments—their home
If you’re ready to bring your skills, organization, and customer‑first mindset to a team that values what you do, we’d love to hear from you!
Apply today and help us keep homeownership running smoothly.
NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching.
Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:
Mortgage Loan Servicing Representative - $23.23/hr to $30.00/hr
Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial and other benefits.
We perform thorough background checks including verification of previous employment, education, credit checks and pre‑employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn.
NGFCU is an Equal Opportunity Employer
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment‑qualified applicants with arrest and conviction records.
#J-18808-Ljbffr