Leasing Specialist
Invitation Homes, Tempe, AZ, United States
About the Company
Invitation Homes is a team of more than 1,400 associates who come from all walks of life. We call different communities “home,” but our shared values bind us together. Invitation Homes is a place where possibility lives. The market teams include our Leasing, Property Management, and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high‑quality homes and ensuring potential residents are presented with a rental property they can’t refuse.
Your Role on the Team As a Leasing Specialist at Invitation Homes, you will play a key role in executing the company’s strategic objectives related to occupancy, revenue growth, and customer satisfaction. You will be responsible for delivering a seamless, high‑quality resident experience, from the initial inquiry through the entire lease term, ensuring that each interaction supports the achievement of business goals while fostering resident success and retention.
Responsibilities
Maintain awareness of home inventory, including pricing, availability, lease expirations, market trends, and competitor properties.
Provide timely feedback to management on market conditions, customer sentiment, and factors impacting performance.
Facilitate the leasing process by understanding resident needs, negotiating lease terms within management guidelines, and conducting in‑person showings.
Promote lease enhancements to both new and existing residents.
Build and maintain strong customer relationships with prospective, current, and former residents through exceptional service.
Collaborate with market leadership to address resident needs, identify trends, and drive operational improvements.
Review reports to identify workflow priorities and opportunities for improvement.
Manage leads, appointments, and follow‑ups in a timely manner, ensuring an effective client pipeline.
Conduct property tours, initiate new leases, and use consultative sales techniques to understand and meet prospective residents’ needs.
Oversee lease negotiations, document signings, property walkthroughs, and ensure proper documentation and move‑in funds are secured before move‑in.
Your Experience Includes
High School Diploma or GED
An active Real Estate license is required for this role
Broad residential leasing knowledge
Proven experience in customer service
Experience in the property management or maintenance industry is helpful
Excellent organizational skills with a high level of attention to detail
Strong verbal and written communication skills
Effective customer service and conflict resolution skills
Technological proficiency including MS Word, Excel, Outlook, and Adobe
Ability to work on a regular and consistent basis, including weekends and non‑traditional holidays if needed
Why Us
Competitive pay and an annual bonus program for all associates
Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
401(k) with matching company contributions
Awesome work environment with casual dress
Team events and gatherings
Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation
Salary Range The salary range for this position is: $25.56 - $44.31, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.
Compensation and Benefits
Annual bonus program
Health, dental, vision, and life insurance
Long‑term and short‑term disability insurance
Generous paid time off plans including vacation accrual, sick time, standard holidays, and floating holidays
401(k) with company matching contributions
Awesome work environment with casual dress
Team events and gatherings (Pre‑ and Post‑Covid)
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Your Role on the Team As a Leasing Specialist at Invitation Homes, you will play a key role in executing the company’s strategic objectives related to occupancy, revenue growth, and customer satisfaction. You will be responsible for delivering a seamless, high‑quality resident experience, from the initial inquiry through the entire lease term, ensuring that each interaction supports the achievement of business goals while fostering resident success and retention.
Responsibilities
Maintain awareness of home inventory, including pricing, availability, lease expirations, market trends, and competitor properties.
Provide timely feedback to management on market conditions, customer sentiment, and factors impacting performance.
Facilitate the leasing process by understanding resident needs, negotiating lease terms within management guidelines, and conducting in‑person showings.
Promote lease enhancements to both new and existing residents.
Build and maintain strong customer relationships with prospective, current, and former residents through exceptional service.
Collaborate with market leadership to address resident needs, identify trends, and drive operational improvements.
Review reports to identify workflow priorities and opportunities for improvement.
Manage leads, appointments, and follow‑ups in a timely manner, ensuring an effective client pipeline.
Conduct property tours, initiate new leases, and use consultative sales techniques to understand and meet prospective residents’ needs.
Oversee lease negotiations, document signings, property walkthroughs, and ensure proper documentation and move‑in funds are secured before move‑in.
Your Experience Includes
High School Diploma or GED
An active Real Estate license is required for this role
Broad residential leasing knowledge
Proven experience in customer service
Experience in the property management or maintenance industry is helpful
Excellent organizational skills with a high level of attention to detail
Strong verbal and written communication skills
Effective customer service and conflict resolution skills
Technological proficiency including MS Word, Excel, Outlook, and Adobe
Ability to work on a regular and consistent basis, including weekends and non‑traditional holidays if needed
Why Us
Competitive pay and an annual bonus program for all associates
Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
401(k) with matching company contributions
Awesome work environment with casual dress
Team events and gatherings
Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation
Salary Range The salary range for this position is: $25.56 - $44.31, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.
Compensation and Benefits
Annual bonus program
Health, dental, vision, and life insurance
Long‑term and short‑term disability insurance
Generous paid time off plans including vacation accrual, sick time, standard holidays, and floating holidays
401(k) with company matching contributions
Awesome work environment with casual dress
Team events and gatherings (Pre‑ and Post‑Covid)
#J-18808-Ljbffr