Service Desk Analyst (Indy)
TEKsystems, Indianapolis, IN, United States
Description
Duration: Contract position to end of June with chance to extend.
Location: Hybrid – 2 weeks onsite for training (first 2‑3 weeks) followed by 2 weeks remote, repeating. Hybrid position based in Indianapolis, IN.
Work Hours: 9:00 AM – 5:30 PM, Monday to Thursday. Friday flexible to complete a 40‑hour week.
No on‑call required.
Job Duties Respond to phone calls and email tickets via Zendesk. Handle two call queues: Application support and general incoming calls. Perform basic troubleshooting and ticket documentation. Call volume can reach 500‑1,300 per day.
Technologies Windows 11, Active Directory, Microsoft apps, Android device troubleshooting, ticketing documentation.
Qualifications Experience rolling out new applications or systems preferred but not required if the candidate is a good cultural fit.
Team & Onboarding Team size: Six, currently understaffed.
Start date: 1‑2 weeks pending onboarding completion.
Skills
Help desk
Customer service
Phone support
Compensation & Benefits Pay: $19.00 – $24.00 /hr. Benefits: (Eligible under certain conditions)
Medical, dental & vision
Critical illness, accident, and hospital
401(k) retirement plan – pre‑tax and Roth post‑tax contributions
Life insurance (voluntary life & AD&D for employee & dependents)
Short‑ and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time off/leave (PTO, vacation or sick leave)
Application Deadline Position anticipated to close on March 30, 2026.
Equal Opportunity Statement The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
Location: Hybrid – 2 weeks onsite for training (first 2‑3 weeks) followed by 2 weeks remote, repeating. Hybrid position based in Indianapolis, IN.
Work Hours: 9:00 AM – 5:30 PM, Monday to Thursday. Friday flexible to complete a 40‑hour week.
No on‑call required.
Job Duties Respond to phone calls and email tickets via Zendesk. Handle two call queues: Application support and general incoming calls. Perform basic troubleshooting and ticket documentation. Call volume can reach 500‑1,300 per day.
Technologies Windows 11, Active Directory, Microsoft apps, Android device troubleshooting, ticketing documentation.
Qualifications Experience rolling out new applications or systems preferred but not required if the candidate is a good cultural fit.
Team & Onboarding Team size: Six, currently understaffed.
Start date: 1‑2 weeks pending onboarding completion.
Skills
Help desk
Customer service
Phone support
Compensation & Benefits Pay: $19.00 – $24.00 /hr. Benefits: (Eligible under certain conditions)
Medical, dental & vision
Critical illness, accident, and hospital
401(k) retirement plan – pre‑tax and Roth post‑tax contributions
Life insurance (voluntary life & AD&D for employee & dependents)
Short‑ and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time off/leave (PTO, vacation or sick leave)
Application Deadline Position anticipated to close on March 30, 2026.
Equal Opportunity Statement The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr