Financial Counselor (Customer Service) - Bilingual English/Spanish preferred
RWJBarnabas Health, New Brunswick, NJ, United States
Financial Counselor (Customer Service) - Bilingual English/Spanish preferred
Req #: 0000227427
Category:
Revenue Cycle and Patient Access
Status:
Full-Time
Shift:
Day
Facility:
RWJBarnabas Health Corporate Services
Department:
Patient Financial Services
Pay Range:
$22.50 - $30.00 per hour
Location:
One Robert Wood Johnson Place, New Brunswick, NJ 08901
Job Summary RWJBarnabas Health is seeking a Financial Counselor to support patients and families by ensuring financial coverage is cleared for hospital services. This role plays a critical part in the revenue cycle, helping patients understand insurance benefits, financial responsibility, and available assistance programs such as Medicaid and Charity Care. The Financial Counselor serves as a patient advocate, working collaboratively with clinical, social work, and case management teams to support access to care while driving timely account resolution.
Key Responsibilities
Verify insurance eligibility and benefits to ensure financial clearance prior to or during care
Identify appropriate payment sources, including commercial insurance, Medicaid, Charity Care, and self-pay
Screen patients for eligibility programs and submit applications timely for approval.
Create financial estimates and collect point-of-service payments when appropriate
Educate patients and families on financial responsibility, coverage options, and available resources
Act as a patient advocate, addressing concerns related to billing, access to care, and service quality
Collaborate with social workers and case management to support funding for discharge planning
Ensure accurate and timely account updates related to Medicaid, Charity Care, or commercial coverage
Research and resolve issues that may delay payment or account resolution
Support quality, productivity, and collection goals while maintaining patient-centered service
Partner across the revenue cycle and hospital departments to facilitate efficient account resolution.
Required Qualifications
High School Diploma or GED required (or completion within one year of hire)
Minimum 4 years of hospital billing, accounting, or related healthcare financial experience
Knowledge of Medicaid, Charity Care, uncompensated care, and insurance regulations
Familiarity with medical terminology and insurance verification preferred
Prior experience in hospital admissions or patient financial services preferred.
Strong attention to detail and computer proficiency
Effective verbal and written communication skills
Bilingual skills, English/Spanish, preferred.
Scheduling Requirements
Full-time
Schedule: rotating schedule: one month M-F 8a-4p, then next month M-F 9a-5p with alternating biweekly Tue-Sat 10:30a-6:30p (Schedule changes based on business needs)
Other Openings: 10-30 am - 6:30 pm Tuesday - Saturday 9-5 or 8-4 Monday -Friday Tuesday and Sunday off - 9AM -5 PM 3-11PM Evening - Off Wednesday and Thursday
Rotating holidays required
Work Environment
Hospital-based, patient-facing role
Regular interaction with patients, families, visitors, clinical staff, and hospital departments
Why Join RWJBarnabas Health RWJBarnabas Health is New Jersey's largest integrated healthcare system, committed to delivering high-quality, equitable care while supporting the communities we serve. We offer opportunities for growth, meaningful work, and the chance to make a real impact on patients' lives during critical moments.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.
Benefits At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees' physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:
Paid Time Off including Vacation, Holidays, and Sick Time
Retirement Plans
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Disability and Life Insurance
Paid Parental Leave
Tuition Reimbursement
Student Loan Planning Support
Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Community and Volunteer Opportunities
Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
....and more!
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
RWJBarnabas Health is an Equal Opportunity Employer
#J-18808-Ljbffr
Category:
Revenue Cycle and Patient Access
Status:
Full-Time
Shift:
Day
Facility:
RWJBarnabas Health Corporate Services
Department:
Patient Financial Services
Pay Range:
$22.50 - $30.00 per hour
Location:
One Robert Wood Johnson Place, New Brunswick, NJ 08901
Job Summary RWJBarnabas Health is seeking a Financial Counselor to support patients and families by ensuring financial coverage is cleared for hospital services. This role plays a critical part in the revenue cycle, helping patients understand insurance benefits, financial responsibility, and available assistance programs such as Medicaid and Charity Care. The Financial Counselor serves as a patient advocate, working collaboratively with clinical, social work, and case management teams to support access to care while driving timely account resolution.
Key Responsibilities
Verify insurance eligibility and benefits to ensure financial clearance prior to or during care
Identify appropriate payment sources, including commercial insurance, Medicaid, Charity Care, and self-pay
Screen patients for eligibility programs and submit applications timely for approval.
Create financial estimates and collect point-of-service payments when appropriate
Educate patients and families on financial responsibility, coverage options, and available resources
Act as a patient advocate, addressing concerns related to billing, access to care, and service quality
Collaborate with social workers and case management to support funding for discharge planning
Ensure accurate and timely account updates related to Medicaid, Charity Care, or commercial coverage
Research and resolve issues that may delay payment or account resolution
Support quality, productivity, and collection goals while maintaining patient-centered service
Partner across the revenue cycle and hospital departments to facilitate efficient account resolution.
Required Qualifications
High School Diploma or GED required (or completion within one year of hire)
Minimum 4 years of hospital billing, accounting, or related healthcare financial experience
Knowledge of Medicaid, Charity Care, uncompensated care, and insurance regulations
Familiarity with medical terminology and insurance verification preferred
Prior experience in hospital admissions or patient financial services preferred.
Strong attention to detail and computer proficiency
Effective verbal and written communication skills
Bilingual skills, English/Spanish, preferred.
Scheduling Requirements
Full-time
Schedule: rotating schedule: one month M-F 8a-4p, then next month M-F 9a-5p with alternating biweekly Tue-Sat 10:30a-6:30p (Schedule changes based on business needs)
Other Openings: 10-30 am - 6:30 pm Tuesday - Saturday 9-5 or 8-4 Monday -Friday Tuesday and Sunday off - 9AM -5 PM 3-11PM Evening - Off Wednesday and Thursday
Rotating holidays required
Work Environment
Hospital-based, patient-facing role
Regular interaction with patients, families, visitors, clinical staff, and hospital departments
Why Join RWJBarnabas Health RWJBarnabas Health is New Jersey's largest integrated healthcare system, committed to delivering high-quality, equitable care while supporting the communities we serve. We offer opportunities for growth, meaningful work, and the chance to make a real impact on patients' lives during critical moments.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.
Benefits At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees' physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:
Paid Time Off including Vacation, Holidays, and Sick Time
Retirement Plans
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Disability and Life Insurance
Paid Parental Leave
Tuition Reimbursement
Student Loan Planning Support
Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Community and Volunteer Opportunities
Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
....and more!
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
RWJBarnabas Health is an Equal Opportunity Employer
#J-18808-Ljbffr