Technical Service Representative (HVAC/Refrigeration)
Jobot, Winston Salem, NC, United States
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Job details Technical Service Representative (HVAC/Refrigeration) Opportunity with Growing Industry Leader / $23-$28 an hour depending on Experience + Bonus / Room for Growth and Great Benefits This Jobot Job is hosted by: Ken McClure
Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.
Salary: $23 - $23 per hour
A bit about us We are a growing leader in industrial and commercial HVAC solutions, providing installation, maintenance, and technical service for complex mechanical and electrical systems. Our team works closely with manufacturers, facilities, and engineering teams to deliver reliable, high-performance climate control solutions. We pride ourselves on technical expertise, strong customer relationships, and creating opportunities for our employees to grow their careers while working on challenging and rewarding projects.
Why join us
$23-$28 an hour depending on Experience
First Shift
Room for Growth
Must be open to travel
Job Details We are seeking an experienced Technical Service Representative with a strong HVAC/refrigeration background to serve as the frontline technical expert for customers and field service teams. This role is responsible for diagnosing equipment issues, resolving technical inquiries, and driving customer satisfaction through timely and accurate support.
The ideal candidate brings hands‑on industry experience, strong troubleshooting ability, and thrives in a fast‑paced, high‑volume service environment.
Position Summary Looking for a dynamic team player that specializes in excellent Technical Service. The Technical Service Representative is responsible for responding to customer and service technical inquiries. Responsibilities include answering technical questions, processing warranty claims, reporting technical issues, disposition of returned parts, and maintaining troubleshooting guides. Works collaboratively with other functional areas to set and meet priorities that support the business strategy. Performs all other duties as assigned.
Key Tasks
Answer technical and parts calls, email inquiries, SMS and Chat from customers and field service personnel.
Assist in processing service claims and parts returns for warranty.
Report technical and parts issues to appropriate departments to ensure customer satisfaction when seeing trends in product defects.
Review and help produce quality manuals and troubleshooting guides for customers and field service technicians.
Stay up to date with our equipment in order to provide good customer service.
Process parts orders and return authorizations for customers and part distributors.
Qualifications
5+ Years in the refrigeration or HVAC Industry
Demonstrates knowledge of operating computer system such as AX, and phone system on a consistent basis.
Ability to sit for long periods of time.
Proficiency in Microsoft Office Suite with strong Computer Skills.
Ability to effectively coordinate day-to-day responsibilities.
Good oral and written communication skills
Knowledge of refrigeration or HVAC process
Positive attitude
Ability to work well with othersMust be an organized individual, strong follow-up is a must
Customer service skills a must
Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.
#J-18808-Ljbffr
Job details Technical Service Representative (HVAC/Refrigeration) Opportunity with Growing Industry Leader / $23-$28 an hour depending on Experience + Bonus / Room for Growth and Great Benefits This Jobot Job is hosted by: Ken McClure
Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.
Salary: $23 - $23 per hour
A bit about us We are a growing leader in industrial and commercial HVAC solutions, providing installation, maintenance, and technical service for complex mechanical and electrical systems. Our team works closely with manufacturers, facilities, and engineering teams to deliver reliable, high-performance climate control solutions. We pride ourselves on technical expertise, strong customer relationships, and creating opportunities for our employees to grow their careers while working on challenging and rewarding projects.
Why join us
$23-$28 an hour depending on Experience
First Shift
Room for Growth
Must be open to travel
Job Details We are seeking an experienced Technical Service Representative with a strong HVAC/refrigeration background to serve as the frontline technical expert for customers and field service teams. This role is responsible for diagnosing equipment issues, resolving technical inquiries, and driving customer satisfaction through timely and accurate support.
The ideal candidate brings hands‑on industry experience, strong troubleshooting ability, and thrives in a fast‑paced, high‑volume service environment.
Position Summary Looking for a dynamic team player that specializes in excellent Technical Service. The Technical Service Representative is responsible for responding to customer and service technical inquiries. Responsibilities include answering technical questions, processing warranty claims, reporting technical issues, disposition of returned parts, and maintaining troubleshooting guides. Works collaboratively with other functional areas to set and meet priorities that support the business strategy. Performs all other duties as assigned.
Key Tasks
Answer technical and parts calls, email inquiries, SMS and Chat from customers and field service personnel.
Assist in processing service claims and parts returns for warranty.
Report technical and parts issues to appropriate departments to ensure customer satisfaction when seeing trends in product defects.
Review and help produce quality manuals and troubleshooting guides for customers and field service technicians.
Stay up to date with our equipment in order to provide good customer service.
Process parts orders and return authorizations for customers and part distributors.
Qualifications
5+ Years in the refrigeration or HVAC Industry
Demonstrates knowledge of operating computer system such as AX, and phone system on a consistent basis.
Ability to sit for long periods of time.
Proficiency in Microsoft Office Suite with strong Computer Skills.
Ability to effectively coordinate day-to-day responsibilities.
Good oral and written communication skills
Knowledge of refrigeration or HVAC process
Positive attitude
Ability to work well with othersMust be an organized individual, strong follow-up is a must
Customer service skills a must
Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.
#J-18808-Ljbffr