Associate Billing Specialist
Y-Axis, New Bremen, OH, United States
Philippines - Full Time
Start Date: Immediate
Expiry Date: 26 Apr, 26
Posted On: 26 Jan, 26
Experience: 0 year(s) or above
Remote Job: Yes
Telecommute: Yes
Sponsor Visa: No
Skills: Billing Support, Subscription Management, Customer Service, Attention to Detail, Problem Solving, Time Management, Organizational Skills, Analytical Skills, Communication Skills, Excel, Google Sheets, Continuous Improvement, Proactivity, Collaboration, Customer Experience, Process Improvement
About the Company At Cloudbeds, we’re transforming hospitality with a remote team building AI‑powered solutions that solve hoteliers’ biggest challenges.
How You’ll Make an Impact As an Associate Billing Specialist, you will play a key role supporting Cloudbeds customers and internal teams with billing and subscription inquiries. You will handle billing‑related tickets via email or phone, manage exit interviews for cancellations, and collaborate with other departments to identify and resolve subscription‑related product bugs and issues. By analyzing trends and contributing to process improvements, you will enhance the customer experience while maintaining accuracy in subscription records.
Responsibilities
Address billing and subscription inquiries, escalating complex issues when necessary.
Efficiently manage and process billing tickets (emails) and calls while taking ownership of follow‑ups.
Resolve delicate customer billing situations, including compensation requests.
Gather details for credit and refund requests and handle finance‑related inquiries.
Analyze billing ticket trends and propose improvements to enhance the customer experience.
Contribute to billing support articles and tutorials to expand internal and external knowledge base.
Participate in task‑force projects and assist with end‑of‑the‑month processes as needed.
Qualifications
Previous experience in billing support, subscription management, or customer service.
High attention to detail and a proven ability to make high‑stakes decisions.
Strong written, verbal, and analytical skills with excellent problem‑solving abilities.
Confidence in declining requests while taking accountability for decisions made.
Familiarity with billing or subscription management procedures.
Commitment to continuous improvement and learning new skills.
Strong time management and organizational skills.
Proficiency in Excel/Google Sheets.
Fluent in English.
Bonus Skills to Stand Out
Google Data Studio experience.
Fluency in Spanish and Portuguese.
Benefits
Remote First, Remote Always.
PTO in accordance with local labor requirements.
Two corporate apartment accommodations for team members for free (San Diego & São Paulo).
Monthly Wellness Fridays—extra long weekend every month.
Full Paid Parental Leave.
Home office stipend based on country of residency.
Professional development courses in Cloudbeds University.
Access to professional development, including manager training, upskilling, and knowledge transfer.
Equality, Diversity, and Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates diversity in our global team. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics.
Cloudbeds ensures reasonable accommodations for persons with disabilities during the hiring process, including ASL interpreter if needed. For accommodation requests, contact our HR team at (858) 324-5112 or via email at accommodations@cloudbeds.com.
How to Apply To apply for this position, please visit Cloudbeds’ Careers page and submit your application directly.
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Start Date: Immediate
Expiry Date: 26 Apr, 26
Posted On: 26 Jan, 26
Experience: 0 year(s) or above
Remote Job: Yes
Telecommute: Yes
Sponsor Visa: No
Skills: Billing Support, Subscription Management, Customer Service, Attention to Detail, Problem Solving, Time Management, Organizational Skills, Analytical Skills, Communication Skills, Excel, Google Sheets, Continuous Improvement, Proactivity, Collaboration, Customer Experience, Process Improvement
About the Company At Cloudbeds, we’re transforming hospitality with a remote team building AI‑powered solutions that solve hoteliers’ biggest challenges.
How You’ll Make an Impact As an Associate Billing Specialist, you will play a key role supporting Cloudbeds customers and internal teams with billing and subscription inquiries. You will handle billing‑related tickets via email or phone, manage exit interviews for cancellations, and collaborate with other departments to identify and resolve subscription‑related product bugs and issues. By analyzing trends and contributing to process improvements, you will enhance the customer experience while maintaining accuracy in subscription records.
Responsibilities
Address billing and subscription inquiries, escalating complex issues when necessary.
Efficiently manage and process billing tickets (emails) and calls while taking ownership of follow‑ups.
Resolve delicate customer billing situations, including compensation requests.
Gather details for credit and refund requests and handle finance‑related inquiries.
Analyze billing ticket trends and propose improvements to enhance the customer experience.
Contribute to billing support articles and tutorials to expand internal and external knowledge base.
Participate in task‑force projects and assist with end‑of‑the‑month processes as needed.
Qualifications
Previous experience in billing support, subscription management, or customer service.
High attention to detail and a proven ability to make high‑stakes decisions.
Strong written, verbal, and analytical skills with excellent problem‑solving abilities.
Confidence in declining requests while taking accountability for decisions made.
Familiarity with billing or subscription management procedures.
Commitment to continuous improvement and learning new skills.
Strong time management and organizational skills.
Proficiency in Excel/Google Sheets.
Fluent in English.
Bonus Skills to Stand Out
Google Data Studio experience.
Fluency in Spanish and Portuguese.
Benefits
Remote First, Remote Always.
PTO in accordance with local labor requirements.
Two corporate apartment accommodations for team members for free (San Diego & São Paulo).
Monthly Wellness Fridays—extra long weekend every month.
Full Paid Parental Leave.
Home office stipend based on country of residency.
Professional development courses in Cloudbeds University.
Access to professional development, including manager training, upskilling, and knowledge transfer.
Equality, Diversity, and Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates diversity in our global team. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics.
Cloudbeds ensures reasonable accommodations for persons with disabilities during the hiring process, including ASL interpreter if needed. For accommodation requests, contact our HR team at (858) 324-5112 or via email at accommodations@cloudbeds.com.
How to Apply To apply for this position, please visit Cloudbeds’ Careers page and submit your application directly.
#J-18808-Ljbffr