Field Service Rep HW - Clarksburg, WV
Siemens Healthineers, Charlottesville, VA, United States
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Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.
Field Service Representative (FSR) The FSR is the primary contact for Varian Medical Systems (VMS) customer service and repair needs, ensuring that our customers’ equipment operates efficiently at all times. The Hardware FSR is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FSR operates in a designated field service territory and represents VMS. This requires a high level of professional communication with their team, customers, management, sales, and other technical support.
Responsibilities
Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.
Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls, demonstrating the ability to assess and prioritize the urgency of customer requests and follow through to completion.
Identify the need to escalation incidents when necessary and/or request assistance from more senior representatives.
Examine difficult customer issues, diagnose, and resolve the issues, and meet established FSR levels.
Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures.
Develop and maintain strong customer relationships using written, verbal, and interpersonal communication skills.
Minimum Required Skills and Knowledge
Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.
Uses acquired job skills and company policies to complete assigned tasks.
Sound knowledge of and professional experience with electronic and electro‑mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment.
Sound knowledge of and professional technical experience with micro‑computers/PC based systems.
Sound computer usage and debugging skills. Ability to identify and repair routine software and delivery system network problems.
Identify and resolve simple imaging system defects.
Performs routine maintenance, including major STBs.
Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
Able to perform vacuum system gun replacements and target replacements. Achieve certification status for C3 products.
Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. Requirements include but are not limited to: proof of valid identification (photo, driver’s license, SSN), criminal background checks, drug screens, immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), annual TB testing, healthcare trainings.
Minimum: HS degree or equivalent; preferred: associate degree, technical/vocational training or military experience with electronics and 2–5 years of related experience.
Other Desired Skills and Knowledge
Able to handle difficult customer situations including troubleshooting while the customer is observing.
Assigned as primary support for machine accounts for which certification has been completed.
Understand and utilize the escalation process to Sr FSR, Management, NTS, PSE, and applications.
Required certifications and training: Completed all required VMS training classes for C3 products; Completed VMS HW Level II and Imaging Level II certification testing.
Experience with business tools such as email, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
Note Candidate must live within close proximity or be willing to relocate to Clarksburg, WV. This is a field‑based "remote" position that requires onsite work at several local customer locations.
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer‑sponsored work authorization now or in the future for employment in the United States.
Base Pay Range $52,420 - $72,072
Benefits Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long‑term and short‑term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Vendor Credentialing Position requires full access to Siemens Healthineers client sites. Many clients require workers to meet Vendor Credentialing requirements before access is granted. Requirements include, but are not limited to: proof of valid identification (photo, driver’s license, SSN), criminal background checks, drug screens, immunizations (COVID‑19, Hep B, MMR, Varicella, Influenza, Tetanus), annual TB testing, healthcare training.
Equal Employment Opportunity Statement Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, or protection veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO Laws Applicants and employees are protected under federal law from discrimination.
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Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.
Field Service Representative (FSR) The FSR is the primary contact for Varian Medical Systems (VMS) customer service and repair needs, ensuring that our customers’ equipment operates efficiently at all times. The Hardware FSR is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FSR operates in a designated field service territory and represents VMS. This requires a high level of professional communication with their team, customers, management, sales, and other technical support.
Responsibilities
Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.
Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls, demonstrating the ability to assess and prioritize the urgency of customer requests and follow through to completion.
Identify the need to escalation incidents when necessary and/or request assistance from more senior representatives.
Examine difficult customer issues, diagnose, and resolve the issues, and meet established FSR levels.
Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures.
Develop and maintain strong customer relationships using written, verbal, and interpersonal communication skills.
Minimum Required Skills and Knowledge
Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.
Uses acquired job skills and company policies to complete assigned tasks.
Sound knowledge of and professional experience with electronic and electro‑mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment.
Sound knowledge of and professional technical experience with micro‑computers/PC based systems.
Sound computer usage and debugging skills. Ability to identify and repair routine software and delivery system network problems.
Identify and resolve simple imaging system defects.
Performs routine maintenance, including major STBs.
Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
Able to perform vacuum system gun replacements and target replacements. Achieve certification status for C3 products.
Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. Requirements include but are not limited to: proof of valid identification (photo, driver’s license, SSN), criminal background checks, drug screens, immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), annual TB testing, healthcare trainings.
Minimum: HS degree or equivalent; preferred: associate degree, technical/vocational training or military experience with electronics and 2–5 years of related experience.
Other Desired Skills and Knowledge
Able to handle difficult customer situations including troubleshooting while the customer is observing.
Assigned as primary support for machine accounts for which certification has been completed.
Understand and utilize the escalation process to Sr FSR, Management, NTS, PSE, and applications.
Required certifications and training: Completed all required VMS training classes for C3 products; Completed VMS HW Level II and Imaging Level II certification testing.
Experience with business tools such as email, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
Note Candidate must live within close proximity or be willing to relocate to Clarksburg, WV. This is a field‑based "remote" position that requires onsite work at several local customer locations.
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer‑sponsored work authorization now or in the future for employment in the United States.
Base Pay Range $52,420 - $72,072
Benefits Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long‑term and short‑term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Vendor Credentialing Position requires full access to Siemens Healthineers client sites. Many clients require workers to meet Vendor Credentialing requirements before access is granted. Requirements include, but are not limited to: proof of valid identification (photo, driver’s license, SSN), criminal background checks, drug screens, immunizations (COVID‑19, Hep B, MMR, Varicella, Influenza, Tetanus), annual TB testing, healthcare training.
Equal Employment Opportunity Statement Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, or protection veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO Laws Applicants and employees are protected under federal law from discrimination.
#J-18808-Ljbffr