Integration Consulting Senior Specialist
Amadeus Hospitality, San Jose, CA, United States
**Job Title**Integration Consulting Senior Specialist**Role Purpose**The Integration Consulting Senior Specialist serves as a senior technical expert in product/solution integration, providing advanced consulting and support to customers throughout the integration lifecycle—from pre-sales to post-implementation. This role acts as a key liaison between Amadeus and customers, ensuring seamless system integration, high product adoption, and continuous process improvement. The specialist also mentors junior team members and contributes to cross-functional projects.**Main Responsibilities****Delivery Management & Pre-Sales Support*** Conduct product demos, analyze customer business flows, and propose tailored integration solutions.* Performance measured by successful demos and quality of proposals.**Integration Consulting & Project Support*** Advise customers on integration activities, deliver functional support, manage schedules, submit requirements, and perform final sign-off.* Performance measured by on-time delivery, quality of requirements, and customer satisfaction.**Post-Implementation Consultancy & Adoption*** Provide ongoing assistance to maximize product adoption, resolve issues, and implement optimization recommendations.* Performance measured by adoption rates, issue resolution time, and customer retention.**Reporting & Stakeholder Communication*** Provide formal status updates, KPIs, and customer feedback to management; maintain transparent communication.* Performance measured by timeliness and accuracy of reports and stakeholder satisfaction.**Process Improvement & Knowledge Sharing*** Support internal process improvements and automation, mentor junior team members, and contribute to knowledge documentation.* Performance measured by improvements implemented, automation delivered, and mentoring sessions.**Stakeholders & Interaction*** Frequent contact with internal customers, peers, delivery management, sales, and R&D.* Occasional contact with senior management and support.**Job Holder Profile*** **Education:** Bachelor’s in Computer Science, Business Administration, IT, or related field; technical certifications valued.* **Experience:** 3–5+ years in product/solution integration, technical consulting, or implementation; experience with system integration projects, API management, and enterprise software.* **Skills:** MS Office, Amadeus Selling Platform / ARD Web, JIRA/Confluence; fluent English; problem-solving, analytical thinking, technical documentation, cross-functional collaboration.**Business understanding*** Solid understanding of the travel industry ecosystem, including key players (airlines, travel agencies, corporations, hotels, railways) and their business processes* Knowledge of Amadeus products/solutions portfolio and how they fit into customer workflows and operations* Understanding of system integration concepts, APIs, data exchange formats (XML, JSON), Python and middleware technologies* Familiarity with customer implementation lifecycle phases: requirements gathering, solution design, development, testing, go-live, and post-implementation support* Basic understanding of airline reservation systems, booking flows, ticketing processes, and departure control systems* Awareness of industry standards and protocols (e.g., IATA standards, NDC, ONE Order) relevant to travel technology* Growing knowledge of regional market specifics in REGION and customer business models* Understanding of Agile/SAFe methodologies and product development lifecycle within Amadeus* Gen AI and Agentic AI is a plus
**Core Competencies*** Accountability, Business Acumen, Technical Excellence, Customer Focus, Communication, Building Relations, Leading Self, Analytical Thinking, Adaptability & Flexibility.**Working at Amadeus, you will find** **A critical mission and purpose** - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. **A truly global DNA** - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. **Great opportunities to learn** - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. **A caring environment** - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. **A complete rewards offer** - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. **A flexible working model** - We want our employees to do their best work, wherever and however it works best for them. **A diverse and inclusive community** - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. **A Reliable Company** - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.#LI-AM2024**Diversity & Inclusion**Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. #J-18808-Ljbffr
**Core Competencies*** Accountability, Business Acumen, Technical Excellence, Customer Focus, Communication, Building Relations, Leading Self, Analytical Thinking, Adaptability & Flexibility.**Working at Amadeus, you will find** **A critical mission and purpose** - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. **A truly global DNA** - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. **Great opportunities to learn** - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. **A caring environment** - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. **A complete rewards offer** - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. **A flexible working model** - We want our employees to do their best work, wherever and however it works best for them. **A diverse and inclusive community** - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. **A Reliable Company** - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.#LI-AM2024**Diversity & Inclusion**Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. #J-18808-Ljbffr