Italian Speaking Road side assistance for luxury car brand in Greece

Mercier Consultancy is looking for an Italian Speaking Roadside Assistance Representative to support a distinguished luxury car brand in Greece. In this role, you will provide exceptional assistance to Italian-speaking customers, ensuring their experience reflects the high standards of the brand.

Your ability to communicate effectively in Italian will help customers resolve their vehicle-related issues promptly and professionally, delivering outstanding customer service in challenging roadside situations.

Responsibilities

Provide efficient and professional roadside assistance to Italian-speaking customers via phone and digital channels

Assess customer needs accurately and deliver suitable solutions in a timely manner

Collaborate with service providers, including towing and repair services, to facilitate quick assistance

Maintain detailed records of customer interactions within the CRM system

Ensure courteous, empathetic, and professional communication at all times

Collect and analyze customer feedback to enhance service quality

Stay informed about the luxury car brand’s latest products and service updates

Qualifications

Fluency in Italian and English with excellent verbal and written communication skills

Strong customer service mindset and the ability to remain calm under pressure

Previous experience in roadside assistance or customer support is advantageous

Effective problem-solving skills and ability to provide quick solutions

Attention to detail and strong organizational skills

Passion for luxury vehicles and commitment to delivering superior customer experiences

Familiarity with CRM systems and customer service tools is a plus

Benefits

Fully Paid Relocation Package (Flight, Transfer and 2 weeks in Hotel)

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

Monthly Performance Bonus

Free Greek Course

And More...

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