Bilingual (English/Spanish) Senior Survey/Support Analyst
Verathon Inc, Goleta, CA, United States
Job Category:
Administration
Requisition Number:
BILIN018476
Posted: January 13, 2026
Full-Time
On-site
Location SHP - HQ, Goleta, CA 93117, USA
Description Strategic Healthcare Programs (SHP) is a leader in analytics and performance management solutions serving the post‑acute market. We are an industry leader in helping Home Health, Hospice, and Skilled Nursing providers improve their financial and quality performance while complying with many regulatory requirements. Additionally, we connect the post‑acute world to the broader provider markets to allow for optimal management across the continuum of care.
The Bilingual (English/Spanish) Senior Survey/Support Analyst’s primary function is to field and return calls from respondents/patients/caregivers and answer questions they may have about the survey that was sent to them by SHP. Detailed understanding of the materials, precise call notation and courteous phone etiquette is expected. This is a full‑time in‑office position, Monday – Friday.
Duties and Responsibilities
Receive inbound calls or place outbound calls to respondents/patients/caregivers
Manually enter data using Excel and other software.
Visual review of on‑screen material for quality and compliance
Mail handling, including opening and extracting envelope contents.
Scanning of surveys along with documentation.
Edit returned surveys and quality assurance of imported data.
Operate a PC and a scanner for data input and review.
Maintain an acceptable level of work quality.
Knowledge, Skills, Abilities, Languages and Experience
Able to follow specific instructions and procedures without deviation
Excellent attention to detail
Good phone skills (helpful, clear, direct, patient, and courteous)
Proficient in core computer skills (Excel, Word, etc.)
Able to lift up to 30 lbs.
Able to push and pull 65‑gallon shred containers on wheels, weighing up to 300 lbs.
Able to push and pull mail carts on wheels, weighing up to 400 lbs.
Minimum of one year of telephone support or similar experience.
Fluent in both English and Spanish.
Pay $24.00 - $25.00 per hour, depending on experience.
Benefits We value work/life balance. We offer comprehensive health benefits, a 401(k) plan with a company match, an employee stock purchase plan, vacation time, sick time, and paid holidays.
Additional Information This position is not eligible for immigration sponsorship.
Qualifications Minimum of one year of telephone support or similar experience.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Administration
Requisition Number:
BILIN018476
Posted: January 13, 2026
Full-Time
On-site
Location SHP - HQ, Goleta, CA 93117, USA
Description Strategic Healthcare Programs (SHP) is a leader in analytics and performance management solutions serving the post‑acute market. We are an industry leader in helping Home Health, Hospice, and Skilled Nursing providers improve their financial and quality performance while complying with many regulatory requirements. Additionally, we connect the post‑acute world to the broader provider markets to allow for optimal management across the continuum of care.
The Bilingual (English/Spanish) Senior Survey/Support Analyst’s primary function is to field and return calls from respondents/patients/caregivers and answer questions they may have about the survey that was sent to them by SHP. Detailed understanding of the materials, precise call notation and courteous phone etiquette is expected. This is a full‑time in‑office position, Monday – Friday.
Duties and Responsibilities
Receive inbound calls or place outbound calls to respondents/patients/caregivers
Manually enter data using Excel and other software.
Visual review of on‑screen material for quality and compliance
Mail handling, including opening and extracting envelope contents.
Scanning of surveys along with documentation.
Edit returned surveys and quality assurance of imported data.
Operate a PC and a scanner for data input and review.
Maintain an acceptable level of work quality.
Knowledge, Skills, Abilities, Languages and Experience
Able to follow specific instructions and procedures without deviation
Excellent attention to detail
Good phone skills (helpful, clear, direct, patient, and courteous)
Proficient in core computer skills (Excel, Word, etc.)
Able to lift up to 30 lbs.
Able to push and pull 65‑gallon shred containers on wheels, weighing up to 300 lbs.
Able to push and pull mail carts on wheels, weighing up to 400 lbs.
Minimum of one year of telephone support or similar experience.
Fluent in both English and Spanish.
Pay $24.00 - $25.00 per hour, depending on experience.
Benefits We value work/life balance. We offer comprehensive health benefits, a 401(k) plan with a company match, an employee stock purchase plan, vacation time, sick time, and paid holidays.
Additional Information This position is not eligible for immigration sponsorship.
Qualifications Minimum of one year of telephone support or similar experience.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr