Senior Product Owner, Direct-to-Consumer AI
HomeServe, Norwalk, CT, United States
Senior Product Owner, Direct-to-Consumer AI
Job Category : Non-Union Non-Contact Center
Requisition Number : SENIO008457
Posted : March 25, 2026
Full-Time
On-site
Locations Showing 1 location
45 Glover Ave Norwalk, CT 06850, USA
Description Position Overview The Senior Product Owner, Direct-to-Consumer (DTC) AI will lead the development and deployment of AI-powered solutions that transform HomeServe's Direct to Consumer business. Embedded within the AI organization, this role serves as the bridge between AI capabilities and DTC business objectives—translating customer acquisition, enrollment, and self-service challenges into intelligent solutions that deliver measurable value.
This role owns the AI product roadmap for DTC, identifying high-impact opportunities across digital enrollment, MyAccount, marketing personalization, and customer self-service. The Sr Product Owner will leverage HomeServe's AI portfolio—including conversational AI, machine learning, and automation technologies—to increase conversion rates, reduce abandonment, and enable hyper-personalized customer experiences.
The role requires close partnership with DTC business leaders to understand strategic priorities, while collaborating with AI engineers, data scientists, and platform teams to deliver solutions. The Product Owner will manage the full product lifecycle from opportunity identification and business case development through deployment and performance optimization. Success is measured by adoption of AI capabilities within DTC, quantifiable business impact, and acceleration of HomeServe's vision of AI-enabled customer experiences.
This role offers a flexible hybrid work schedule: remote work on Monday & Friday and in-office Tuesday-Thursday.
Responsibilities
Define and drive product vision and strategy, from identification and planning, through to prioritization, solution design, development, and maintenance, ensuring alignment with organizational goals and user needs
Conduct market research and competitive analysis to inform product strategy
Engage with stakeholders to gather insights, identify pain points, and ensure their product meets stakeholder needs
Lead user research initiatives and incorporate feedback into product development
Create and maintain product roadmaps, prioritizing capabilities that deliver business value and align with user needs
Collaborate with finance to develop and manage product funding models and budgets, ensuring efficient allocation of resources to maximize ROI
Product Management
Actively participate in key planning and review sessions, including Program Increment (PI) planning and solution demonstrations / walkthroughs
Make strategic decisions on the prioritization of features and enhancements
Balance short-term needs with long-term goals, ensuring the highest value features are delivered to stakeholders in a timely manner
Develop and refine the Product backlog, ensuring it reflects business priorities
Manage Feature prioritization and dependencies, working with different product teams as required
Review and provide input into user stories and acceptance criteria, ensuring alignment with business vision, priorities, and requirements
Functional Leadership and Collaboration
Own the relationship with senior business leaders associated with the product, understanding their vision, objectives, and priorities for the product
Support innovation and experimentation initiatives, encouraging new ideas and approaches that drive business growth and transformation
Communicate the value and benefits of the product to business stakeholders, ensuring their buy-in and support
Track key technical and product metrics in real time to improve the flow of work, and creates insightful feedback for the product team
Coordinate and resolve issues and dependencies between their own product team and other product teams
Technical Leadership
Oversee architectural planning to ensure sustainable product development that aligns with long-term technology objectives and roadmap
Limit system customizations, adopting a fit-to-standard approach where possible
Collaborate with technology teams to define and monitor key non-functional requirements (NFRs) that impact product performance and user satisfaction
Collaborate with IT and security teams to ensure product quality and security compliance
Manage technical debt and architectural runway
Documentation and Knowledge Management
Develop and maintain comprehensive product documentation
Guide creation and maintenance of product-related user guides and training materials
Document process flows and technical specifications
Contribute to organizational learning and knowledge sharing
Essential Functions 25%
Stakeholder Engagement, Prioritization & Requirements Management
30%
Performance Monitoring and Reporting
10%
Technical Collaboration
15%
Innovation and Continuous Improvement
5%
Documentation & Knowledge Management
100%
Total
Job Requirements Education & Experience
Bachelor’s degree in computer science, Information Systems, Business, or related field
5-7 years of product management or equivalent experience, ideally leading distributed teams in an Agile environment.
Product Management certifications (SAFe, POPM, CSPO, CPO) preferred
Experience in direct-to-consumer, e-commerce, or digital product environments preferred
Familiarity with customer acquisition funnels, digital enrollment journeys, or self-service platforms a plus
Technical Skills
Familiarity with AI/ML concepts, including conversational AI, machine learning, and intelligent automation
Experience translating business challenges into AI use cases and defining requirements for data science and engineering teams
Understanding of how AI capabilities integrate with digital platforms, CRMs, and customer-facing applications
Ability to evaluate AI solution performance and iterate based on model accuracy, adoption, and business outcomes
Strong understanding of SAFe framework and Lean-Agile principles, with the ability to apply them to a complex, multi-technology environment in order to drive business agility
Proficiency in Agile methodologies (Scrum, Kanban, Safe)
Experience with common Agile tools (Jira, Confluence, GitHub)
Understanding of modern technology architectures and practices
Knowledge of value stream mapping to identify and optimize processes that enhance customer value and drive operational efficiency
Familiarity with product cost accounting
Leadership and Soft Skills
Strong stakeholder management skills, with experience working closely with senior executives and influencing strategic product decisions
Excellent interpersonal skills and ability to work across multiple teams and geographies
Demonstrated leadership skills in building, mentoring, and motivating high-performing product teams, fostering a collaborative and innovative work culture that promotes high performance, professional growth and employee engagement
Self-motivated, detail-oriented, and capable of working in a fast-paced, results-oriented environment
Strong presentation and communication skills with the ability to convey complex ideas succinctly to executive leadership
Success Metrics Product Performance
Feature cycle time
Break-in (unplanned work) rate
Customer satisfaction scores
Revenue/cost metrics
Fit to standard versus customization ratio
Agile Delivery
Program Predictability Measures
PI objectives achievement rateTeam velocity and delivery predictability
Process Quality Minimum Physical Requirements The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.
This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Salary Range (Norwalk, CT): $157,592.85 - $210,123.80
Annual Bonus Potential: 20%
HomeServe USA is an equal opportunity employer.
#HUSA #LI-NM1 #LI-ONSITE
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Requisition Number : SENIO008457
Posted : March 25, 2026
Full-Time
On-site
Locations Showing 1 location
45 Glover Ave Norwalk, CT 06850, USA
Description Position Overview The Senior Product Owner, Direct-to-Consumer (DTC) AI will lead the development and deployment of AI-powered solutions that transform HomeServe's Direct to Consumer business. Embedded within the AI organization, this role serves as the bridge between AI capabilities and DTC business objectives—translating customer acquisition, enrollment, and self-service challenges into intelligent solutions that deliver measurable value.
This role owns the AI product roadmap for DTC, identifying high-impact opportunities across digital enrollment, MyAccount, marketing personalization, and customer self-service. The Sr Product Owner will leverage HomeServe's AI portfolio—including conversational AI, machine learning, and automation technologies—to increase conversion rates, reduce abandonment, and enable hyper-personalized customer experiences.
The role requires close partnership with DTC business leaders to understand strategic priorities, while collaborating with AI engineers, data scientists, and platform teams to deliver solutions. The Product Owner will manage the full product lifecycle from opportunity identification and business case development through deployment and performance optimization. Success is measured by adoption of AI capabilities within DTC, quantifiable business impact, and acceleration of HomeServe's vision of AI-enabled customer experiences.
This role offers a flexible hybrid work schedule: remote work on Monday & Friday and in-office Tuesday-Thursday.
Responsibilities
Define and drive product vision and strategy, from identification and planning, through to prioritization, solution design, development, and maintenance, ensuring alignment with organizational goals and user needs
Conduct market research and competitive analysis to inform product strategy
Engage with stakeholders to gather insights, identify pain points, and ensure their product meets stakeholder needs
Lead user research initiatives and incorporate feedback into product development
Create and maintain product roadmaps, prioritizing capabilities that deliver business value and align with user needs
Collaborate with finance to develop and manage product funding models and budgets, ensuring efficient allocation of resources to maximize ROI
Product Management
Actively participate in key planning and review sessions, including Program Increment (PI) planning and solution demonstrations / walkthroughs
Make strategic decisions on the prioritization of features and enhancements
Balance short-term needs with long-term goals, ensuring the highest value features are delivered to stakeholders in a timely manner
Develop and refine the Product backlog, ensuring it reflects business priorities
Manage Feature prioritization and dependencies, working with different product teams as required
Review and provide input into user stories and acceptance criteria, ensuring alignment with business vision, priorities, and requirements
Functional Leadership and Collaboration
Own the relationship with senior business leaders associated with the product, understanding their vision, objectives, and priorities for the product
Support innovation and experimentation initiatives, encouraging new ideas and approaches that drive business growth and transformation
Communicate the value and benefits of the product to business stakeholders, ensuring their buy-in and support
Track key technical and product metrics in real time to improve the flow of work, and creates insightful feedback for the product team
Coordinate and resolve issues and dependencies between their own product team and other product teams
Technical Leadership
Oversee architectural planning to ensure sustainable product development that aligns with long-term technology objectives and roadmap
Limit system customizations, adopting a fit-to-standard approach where possible
Collaborate with technology teams to define and monitor key non-functional requirements (NFRs) that impact product performance and user satisfaction
Collaborate with IT and security teams to ensure product quality and security compliance
Manage technical debt and architectural runway
Documentation and Knowledge Management
Develop and maintain comprehensive product documentation
Guide creation and maintenance of product-related user guides and training materials
Document process flows and technical specifications
Contribute to organizational learning and knowledge sharing
Essential Functions 25%
Stakeholder Engagement, Prioritization & Requirements Management
30%
Performance Monitoring and Reporting
10%
Technical Collaboration
15%
Innovation and Continuous Improvement
5%
Documentation & Knowledge Management
100%
Total
Job Requirements Education & Experience
Bachelor’s degree in computer science, Information Systems, Business, or related field
5-7 years of product management or equivalent experience, ideally leading distributed teams in an Agile environment.
Product Management certifications (SAFe, POPM, CSPO, CPO) preferred
Experience in direct-to-consumer, e-commerce, or digital product environments preferred
Familiarity with customer acquisition funnels, digital enrollment journeys, or self-service platforms a plus
Technical Skills
Familiarity with AI/ML concepts, including conversational AI, machine learning, and intelligent automation
Experience translating business challenges into AI use cases and defining requirements for data science and engineering teams
Understanding of how AI capabilities integrate with digital platforms, CRMs, and customer-facing applications
Ability to evaluate AI solution performance and iterate based on model accuracy, adoption, and business outcomes
Strong understanding of SAFe framework and Lean-Agile principles, with the ability to apply them to a complex, multi-technology environment in order to drive business agility
Proficiency in Agile methodologies (Scrum, Kanban, Safe)
Experience with common Agile tools (Jira, Confluence, GitHub)
Understanding of modern technology architectures and practices
Knowledge of value stream mapping to identify and optimize processes that enhance customer value and drive operational efficiency
Familiarity with product cost accounting
Leadership and Soft Skills
Strong stakeholder management skills, with experience working closely with senior executives and influencing strategic product decisions
Excellent interpersonal skills and ability to work across multiple teams and geographies
Demonstrated leadership skills in building, mentoring, and motivating high-performing product teams, fostering a collaborative and innovative work culture that promotes high performance, professional growth and employee engagement
Self-motivated, detail-oriented, and capable of working in a fast-paced, results-oriented environment
Strong presentation and communication skills with the ability to convey complex ideas succinctly to executive leadership
Success Metrics Product Performance
Feature cycle time
Break-in (unplanned work) rate
Customer satisfaction scores
Revenue/cost metrics
Fit to standard versus customization ratio
Agile Delivery
Program Predictability Measures
PI objectives achievement rateTeam velocity and delivery predictability
Process Quality Minimum Physical Requirements The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.
This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Salary Range (Norwalk, CT): $157,592.85 - $210,123.80
Annual Bonus Potential: 20%
HomeServe USA is an equal opportunity employer.
#HUSA #LI-NM1 #LI-ONSITE
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr