Recertification Specialist - E. Boston
Institute of Real Estate Management (IREM), Boston, MA, United States
Job Description
A full-time position is available for an experienced Recertification Specialist in East Boston, MA who will be responsible for processing all annual and interim resident recertifications (HUD 50059) in accordance with HUD guidelines and established company procedures, submitting all subsidy‑related transmissions to HUD and state agencies in accordance with established policies/procedures, and providing a moderate level of general clerical support. This individual must have expertise with HUD S.8 regulations, recertifications, and EIV including resolving voucher discrepancies, voucher processing, and reconciliation.
Job Functions
Ensures that all resident recertifications are processed within the established timeframe and in accordance with established procedures by:
Sending out notifications to residents.
Conducting and tracking all resident interviews pertaining to certifications/recertifications.
Completing all verification.
Processing income certifications/recertifications.
Working patiently, professionally, and cooperatively with residents, First Realty Management staff, and other necessary contacts.
Ensures that all subsidy‑related transmissions are accurate and submitted to HUD and state agencies in accordance with established policies/procedures by:
Processing and submitting monthly Section 8 payments through TRACS (Tenant Rental Assistance Certification System).
Reconciling monthly Section 8 vouchers.
Enterprise Income Verification (EIV) responsibilities include:
Assisting with EIV coordination.
Reviewing monthly and quarterly EIV reports and addressing discrepancies.
Ensuring subsidiary vouchers, (re)certification, EIV, and move‑in/move‑out activities are conducted efficiently.
Other Job Functions
Greets and assists applicants, residents, and other management office visitors.
Answers telephone and assists callers.
Writes work orders/maintenance requests.
Shows rental units and explains the application process to applicants.
Assists with open houses and other special marketing events.
Other duties as assigned.
Requirements
Superior customer service and interpersonal relations skills.
Ability to consistently meet deadlines.
Excellent communication skills, both spoken and written.
Attention to detail, and excellent proofreading skills.
Knowledge of HUD guidelines pertaining to rent subsidy.
Must be knowledgeable and understand the process of what is expected by the HUD.
Proficiency in Microsoft Word and Excel.
Ability to work independently.
Ability to preserve resident and applicant confidentiality.
Strong telephone skills.
Level of Education/Training/License
A certified Occupancy Specialist (COS) designation is preferred.
Recertification and affordable property experience are preferred.
Experience and Benefits
1-3 years experience in affordable housing.
Bi‑lingual in Spanish and English is a plus.
Sign‑on Bonus
Paid Vacation, Holidays, PTO/Personal leave.
401(k) plan
Health, Vision, and Dental Insurance.
Life Insurance, Short‑ & Long‑Term Disability.
Flex spending accounts & Transportation expense accounts.
Opportunity for professional growth and development.
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Job Functions
Ensures that all resident recertifications are processed within the established timeframe and in accordance with established procedures by:
Sending out notifications to residents.
Conducting and tracking all resident interviews pertaining to certifications/recertifications.
Completing all verification.
Processing income certifications/recertifications.
Working patiently, professionally, and cooperatively with residents, First Realty Management staff, and other necessary contacts.
Ensures that all subsidy‑related transmissions are accurate and submitted to HUD and state agencies in accordance with established policies/procedures by:
Processing and submitting monthly Section 8 payments through TRACS (Tenant Rental Assistance Certification System).
Reconciling monthly Section 8 vouchers.
Enterprise Income Verification (EIV) responsibilities include:
Assisting with EIV coordination.
Reviewing monthly and quarterly EIV reports and addressing discrepancies.
Ensuring subsidiary vouchers, (re)certification, EIV, and move‑in/move‑out activities are conducted efficiently.
Other Job Functions
Greets and assists applicants, residents, and other management office visitors.
Answers telephone and assists callers.
Writes work orders/maintenance requests.
Shows rental units and explains the application process to applicants.
Assists with open houses and other special marketing events.
Other duties as assigned.
Requirements
Superior customer service and interpersonal relations skills.
Ability to consistently meet deadlines.
Excellent communication skills, both spoken and written.
Attention to detail, and excellent proofreading skills.
Knowledge of HUD guidelines pertaining to rent subsidy.
Must be knowledgeable and understand the process of what is expected by the HUD.
Proficiency in Microsoft Word and Excel.
Ability to work independently.
Ability to preserve resident and applicant confidentiality.
Strong telephone skills.
Level of Education/Training/License
A certified Occupancy Specialist (COS) designation is preferred.
Recertification and affordable property experience are preferred.
Experience and Benefits
1-3 years experience in affordable housing.
Bi‑lingual in Spanish and English is a plus.
Sign‑on Bonus
Paid Vacation, Holidays, PTO/Personal leave.
401(k) plan
Health, Vision, and Dental Insurance.
Life Insurance, Short‑ & Long‑Term Disability.
Flex spending accounts & Transportation expense accounts.
Opportunity for professional growth and development.
#J-18808-Ljbffr