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Technical Trainer

Genesys Works, Houston, TX, United States


Location : Houston, TX

Employment type : Temporary, Part Time

Reports to : Senior Director of Operations

Mission Genesys Works is a nonprofit organization that trains and employs high school seniors to perform professional services for major corporations. Our mission is to provide pathways to career success for high school students in underserved communities through skills, training, meaningful work experiences, and impactful relationships.

Purpose of Position The purpose of the Technical Trainer position is to provide relevant, engaging technical training to high school students to prepare them for internships at major corporations. The trainer is responsible for teaching and assessing students in the use of Microsoft Office programs as well as basic accounting and IT principles. The trainer will lead, motivate, supervise, and mentor youth to support their development into workforce-ready young professionals.

Key Responsibilities Utilize Genesys Works’ curriculum to teach groups of 20-25 young professionals the fundamentals of business technology during our Summer Training

Prepare students to enter and succeed in the corporate environment by covering subjects such as corporate structure, professional communication, calendar management, presentations, customer service, and the fundamentals of accounting and information technology

Assign and grade student quizzes, tests, presentations, and/or demonstrations promptly through LMS system, Schoology

Develop trusting relationships with our young professionals through mentoring and encouragement, providing feedback and one-on-one coaching when necessary

Collaborate with Program Coordinators in monitoring summer training performance and provide input to support decisions regarding which students earn an internship

Instructional Abilities

Deliver technical curriculum, adapting and differentiating based on student need ? Reinforce students’ professional skill development including effective communication, reliability, dependability, and adaptation to corporate culture

Effectively maintain a growth mindset with students from diverse cultural, economic, and ability backgrounds

Cultivate a positive learning environment with classroom management and engagement strategies

Establish and communicate clear objectives for all learning activities

Provide timely and effective feedback to support professional development

Breakdown of Responsibilities Deliver Curriculum & Mentor Students?(65%)?Grading and Feedback?(35%)

Teach technical curriculum

Grade assignments, quizzes, and presentations

Coach and provide feedback to students

Provide performance feedback to Program Coordinator

Qualifications We seek candidates who believe deeply in our organization’s mission, who thrive in a dynamic environment that values real-world learning, and who demonstrate a previous record of achievement. Ideal candidates will possess:

College degree or equivalent experience

Experience teaching computer skills, business principles, accounting, and/or information technology OR relevant work experience as a business or IT professional

Proficiency in using online meeting tools such as Zoom and Microsoft Teams

Knowledge of or experience with business technologies: Microsoft Office Suite (Outlook, PowerPoint, Excel), computer networkers, servers, operating systems, and information security

Excellent written and oral communication skills

Strong presence and leadership in a classroom setting

Heart, humor, and a commitment to our youth development mission

Commitment to equity and inclusion and proven ability to work with diverse populations

Physical Requirements Including, but not limited to standing and sitting for long periods of time; speaking loudly and clearly; reaching, stooping, and kneeling; and fine‑finger and hand manipulation in the use of a computer, dry‑erase board, or projector. The employee is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading. Most work environments are climate‑controlled, open space floor plans.

Our Commitment to People Genesys Works is an equal opportunity employer who is committed to fostering an equitable, inclusive, and respectful workplace where all individuals feel valued and empowered. It starts with our talented candidates. We celebrate diversity in all its forms and seek to recruit, support, and retain talent that reflects the culturally diverse communities we serve. Discrimination or harassment of any kind has no place here.

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