Director Customer Logistics (Orlando)
Ryder, Orlando, FL, United States
Job Seekers can review the Job Applicant Privacy Policy by clicking here.Job Description:SummaryThe Director Customer Logistics is primarily responsible for operations management, safety, financial and customer relations for one or more customers with multiple warehouse locations.
This individual is responsible for ensuring LEAN and Continuous Improvement deployment for assigned accounts and expanding business with current customers to support business changes and introduce new services. This position participates in business development activities with new customers and will typically manage $10M to $30M in operating revenue for multiple logistics/warehouse operations, as well as the complexity level of the business. Depending on the customer requirements, additional areas of responsibility may include transportation, packaging and/or reverse logistics.
This position is responsible for leading, guiding, training and directing location managers at assigned accounts.
Essential FunctionsBuild and maintain relationships with customer(s) at a regional or corporate level based on operational execution and value creation. Represent Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR)Forecast, plan, manage and ensure assigned accounts meet defined financial targets. Develop and implement mitigation plans as necessary.Manage operations to meet or exceed internal and external Key Performance Indicators(KPIs). Implement mitigation plans if necessary. Lead account(s) during peak seasons, special projects, and implementations.Identify expansion opportunities with current customer(s). May participate in business development and start up activities for new customers.Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targetsOversee the deployment of Ryder's Lean Guiding Principles and foster a culture of continuous improvementHire, train, guide and supervise Group Logistics Managers (GLM) I and II to meet the requirements of the positions within the accountsAdditional ResponsibilitiesPerforms other duties as assigned.Skills and AbilitiesExcellent problem solving skillsExcellent oral and written communication skills with demonstrated leadership capabilitiesAbility to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)Ability to work independently and as a member of a teamFlexibility to operate and self-driven to excel in a fast-paced environmentCapable of multi-tasking, highly organized, with excellent time management skillsDetail oriented with excellent follow-up practicesAbility to inspire and develop othersAbility to create and develop an inclusive and engaged work environmentAbility to effectively oversee management of Profit and Loss statements using data setsDemonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferredQualificationsBachelor's degree in business, logistics, supply chain or related field or an additional two (2) years related experience required.Master's degree preferredEight (8) years or more Logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportations hubs, etc. requiredFive (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills requiredSix (6) years or more managing, leading and developing direct reports requiredSix (6) years or more managing large multi-level teams requiredFive (5) years or more P&L responsibility including forecasting and managing financial targets requiredFive (5) years or more prior experience implementing a LEAN work environment preferredFour (4) years or more managing customer KPIs requiredFour (4) years or more managing customer relationship and interaction requiredThree (3) years or more experience providing customer and senior level management presentations preferredSome sales experience preferredDemonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferredDOT Regulated - NoTarget bonus of 30%Job CategoryLogisticsCompensation Information:The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:Pay Type:SalariedMinimum Pay Range:150,000Maximum Pay Range:165,000Benefits Information:For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.Important Note:Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants:Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.
During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.Current Employees:If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.Job Seekers can review the Job Applicant Privacy Policy by clicking here.SummaryLocation: USA - Apopka FL 32712; USA - Orlando FL 32801Type: Full time
This individual is responsible for ensuring LEAN and Continuous Improvement deployment for assigned accounts and expanding business with current customers to support business changes and introduce new services. This position participates in business development activities with new customers and will typically manage $10M to $30M in operating revenue for multiple logistics/warehouse operations, as well as the complexity level of the business. Depending on the customer requirements, additional areas of responsibility may include transportation, packaging and/or reverse logistics.
This position is responsible for leading, guiding, training and directing location managers at assigned accounts.
Essential FunctionsBuild and maintain relationships with customer(s) at a regional or corporate level based on operational execution and value creation. Represent Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR)Forecast, plan, manage and ensure assigned accounts meet defined financial targets. Develop and implement mitigation plans as necessary.Manage operations to meet or exceed internal and external Key Performance Indicators(KPIs). Implement mitigation plans if necessary. Lead account(s) during peak seasons, special projects, and implementations.Identify expansion opportunities with current customer(s). May participate in business development and start up activities for new customers.Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targetsOversee the deployment of Ryder's Lean Guiding Principles and foster a culture of continuous improvementHire, train, guide and supervise Group Logistics Managers (GLM) I and II to meet the requirements of the positions within the accountsAdditional ResponsibilitiesPerforms other duties as assigned.Skills and AbilitiesExcellent problem solving skillsExcellent oral and written communication skills with demonstrated leadership capabilitiesAbility to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)Ability to work independently and as a member of a teamFlexibility to operate and self-driven to excel in a fast-paced environmentCapable of multi-tasking, highly organized, with excellent time management skillsDetail oriented with excellent follow-up practicesAbility to inspire and develop othersAbility to create and develop an inclusive and engaged work environmentAbility to effectively oversee management of Profit and Loss statements using data setsDemonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferredQualificationsBachelor's degree in business, logistics, supply chain or related field or an additional two (2) years related experience required.Master's degree preferredEight (8) years or more Logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportations hubs, etc. requiredFive (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills requiredSix (6) years or more managing, leading and developing direct reports requiredSix (6) years or more managing large multi-level teams requiredFive (5) years or more P&L responsibility including forecasting and managing financial targets requiredFive (5) years or more prior experience implementing a LEAN work environment preferredFour (4) years or more managing customer KPIs requiredFour (4) years or more managing customer relationship and interaction requiredThree (3) years or more experience providing customer and senior level management presentations preferredSome sales experience preferredDemonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferredDOT Regulated - NoTarget bonus of 30%Job CategoryLogisticsCompensation Information:The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:Pay Type:SalariedMinimum Pay Range:150,000Maximum Pay Range:165,000Benefits Information:For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.Important Note:Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants:Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.
During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.Current Employees:If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.Job Seekers can review the Job Applicant Privacy Policy by clicking here.SummaryLocation: USA - Apopka FL 32712; USA - Orlando FL 32801Type: Full time