Director of Housekeeping
Hyatt Regency, Honolulu, HI, United States
Organization
Hyatt Regency Waikiki Beach Resort and Spa
Summary At Hyatt, we believe our guests choose us because of our caring and attentive associates who are dedicated to delivering efficient service and meaningful experiences. This position reports to the Rooms Director. The Director of Housekeeping is responsible for overseeing all housekeeping operations and ensuring exceptional cleanliness standards throughout the property. This includes guest rooms, public areas, and back‑of‑house spaces. The role leads the housekeeping team to meet brand standards while driving colleague engagement, training, and operational efficiency. The ideal candidate brings strong leadership, attention to detail, and experience working in a union environment. This individual will foster a culture of excellence, ensuring both guest satisfaction and colleague success.
Salary range: $106,800 - $136,200
Duties
Provide strategic and day‑to‑day leadership of the housekeeping department
Develop and manage departmental budgets, labor costs, and operational plans
Ensure compliance with Hyatt brand standards for cleanliness and presentation
Oversee staffing, scheduling, and labor management to meet service goals
Train, coach, and mentor a diverse, multilingual, and multicultural team
Promote exceptional guest service, including handling guest requests and concerns
Maintain and enforce inspection programs to ensure consistent quality
Conduct daily room inspections and ensure cleanliness standards are upheld
Manage inventory, purchasing, and par levels for housekeeping and laundry supplies
Stay current with housekeeping and laundry technologies and best practices
Partner with vendors to ensure proper pricing, delivery, and equipment maintenance
Collaborate closely with other departments to support overall hotel operations
Ensure compliance with all safety, security, OSHA, and ADA policies and procedures
Support special services such as turndown and VIP guest accommodations as needed
Qualifications
Proven experience in housekeeping leadership, preferably in a union environment
Strong organizational, communication, and leadership skills
Knowledge of housekeeping operations, laundry processes, and inventory management
Ability to manage multiple priorities in a fast‑paced environment
Commitment to delivering high levels of guest and colleague satisfaction
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
Previous hotel pre‑opening experience preferred, especially with opening hotels
Service‑oriented style with professional presentation skills
Hotel/Hospitality degree an asset
High energy, entrepreneurial spirit, motivational leader, effective communicator, and ability to improve the bottom line
Clear, concise written and verbal communication skills in English
Proficiency in Microsoft Word and Excel
Excellent organizational, interpersonal, and administrative skills
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
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Summary At Hyatt, we believe our guests choose us because of our caring and attentive associates who are dedicated to delivering efficient service and meaningful experiences. This position reports to the Rooms Director. The Director of Housekeeping is responsible for overseeing all housekeeping operations and ensuring exceptional cleanliness standards throughout the property. This includes guest rooms, public areas, and back‑of‑house spaces. The role leads the housekeeping team to meet brand standards while driving colleague engagement, training, and operational efficiency. The ideal candidate brings strong leadership, attention to detail, and experience working in a union environment. This individual will foster a culture of excellence, ensuring both guest satisfaction and colleague success.
Salary range: $106,800 - $136,200
Duties
Provide strategic and day‑to‑day leadership of the housekeeping department
Develop and manage departmental budgets, labor costs, and operational plans
Ensure compliance with Hyatt brand standards for cleanliness and presentation
Oversee staffing, scheduling, and labor management to meet service goals
Train, coach, and mentor a diverse, multilingual, and multicultural team
Promote exceptional guest service, including handling guest requests and concerns
Maintain and enforce inspection programs to ensure consistent quality
Conduct daily room inspections and ensure cleanliness standards are upheld
Manage inventory, purchasing, and par levels for housekeeping and laundry supplies
Stay current with housekeeping and laundry technologies and best practices
Partner with vendors to ensure proper pricing, delivery, and equipment maintenance
Collaborate closely with other departments to support overall hotel operations
Ensure compliance with all safety, security, OSHA, and ADA policies and procedures
Support special services such as turndown and VIP guest accommodations as needed
Qualifications
Proven experience in housekeeping leadership, preferably in a union environment
Strong organizational, communication, and leadership skills
Knowledge of housekeeping operations, laundry processes, and inventory management
Ability to manage multiple priorities in a fast‑paced environment
Commitment to delivering high levels of guest and colleague satisfaction
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
Previous hotel pre‑opening experience preferred, especially with opening hotels
Service‑oriented style with professional presentation skills
Hotel/Hospitality degree an asset
High energy, entrepreneurial spirit, motivational leader, effective communicator, and ability to improve the bottom line
Clear, concise written and verbal communication skills in English
Proficiency in Microsoft Word and Excel
Excellent organizational, interpersonal, and administrative skills
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
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