Sales Supervisor
AYR Wellness Inc., Akron, OH, United States
Company Description
Ayr Wellness is a leading U.S. multi‑state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high‑quality cannabis products, proudly serving both medical patients and adult‑use consumers across our markets. At Ayr, our strength lies in our people. We’re re‑imagining how we work across every part of our business, and we’re looking for builders and doers to roll up their sleeves and help shape what’s next. The cannabis industry is fast‑moving, complex, and full of opportunity. Together, we’re not only shaping a company, but also building the future of cannabis. At Ayr you’ll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long‑term success. For more information, please visit www.ayrwellness.com. Job Summary
AYR Wellness’ Sales Supervisor is accountable for managing the dispensary’s sales floor in cooperation with the Assistant Manager and Lead Budtender(s). The role includes opening/closing the store, managing breaks, controlling the flow of patients, responding to patient questions and concerns, assisting budtenders, ensuring cash controls are executed consistently, focusing on patient care/customer service, employee engagement and driving profitability through a positive patient experience. The Sales Lead Supervisor must educate the team, inspire operational efficiency, and deliver effective coaching. The Sales Lead Supervisor reports to the Dispensary Store Manager. Executes
Maintain all aspects of dispensary operations in strict compliance with Department of Health, municipal and state legal regulations. All opening/closing procedures, including cash accounting procedures and end‑of‑day reporting. Cash handling standard operating procedures, including register checks to ensure no variances between cash actual and POS software. Ensure dispensary operations are prepared for service and patients. Oversee the sales floor to ensure a positive patient experience. Identify and address employee issues on a timely basis; document appropriately in the Accountability Log and inform the Dispensary Store Manager of any concerns regarding employee performance management. Informs & Educates
Team by executing Product Knowledge Training to ensure the team is well‑educated on the PA Medical Marijuana program, fundamentals of cannabis, and our entire menu of products. Onboard and train new hires in accordance with company standards. Routines Daily
Opening and closing the dispensary according to Opening/Closing Procedures Guides. Host one‑minute meetings/team huddles to inform the team about promos, new products, updates to ops and announcements. Ensure the cleaning checklist is completed consistently and all COVID‑19 protocols are met. Manage the sales floor, ensuring a positive patient experience. Manage online orders/curbside reservations in an organized and timely manner. Provide sales floor observations, coaching/feedback to budtenders on communication, engagement with patients, and product recommendations. Maintain store presentation in terms of visual assets and cleanliness. Address and resolve patient concerns. Maintain pride in the appearance of the store, ensuring all areas, including restrooms, are consistently clean, safe, and guest‑ready. Weekly
Conduct tech sweep to ensure all technology is working properly and contact IT if repairs are needed. Ensure the visitor log is fully filled out consistently with all necessary verifications provided. Qualifications
Must stay current and adhere to all policies and regulations of the state cannabis agency. Must meet age requirement as outlined by state cannabis agency. Able to pass all background checks as required by state cannabis agency. Able to accommodate scheduling that may include varied shifts, weekends, and holidays. Maintain regular and punctual attendance. Education
High school diploma/GED required. Experience
1‑3 years. Prior customer service experience in a hospitality, pharmacy, customer services or retail environment. Competencies (Knowledge, Skills, and Attitude)
Customer Obsessed:
Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships, creating trustful, authentic connections; viewed as a good listener, easy to approach and talk to, and often in the know early in any given situation. Relationship Building:
Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth. Results Oriented:
Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything. Functional/Technical Skill:
Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good. Direct reports
No direct reports, but leads project teams. Working conditions
Work is primarily performed in a dispensary setting; the working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures. Involves frequent contact with staff, vendors, and customers. Work may include dealing with law enforcement and occasional State inspectors. Physical requirements
Frequent communication with customers and/or caregivers regarding medical conditions and symptoms; must be able to exchange accurate information about product offerings. Frequently operate computer/POS system and other standard office equipment such as printers, phones, and photocopy machines. Remain in a stationary position when checking in customers or operating the register. Constantly move and transport dispensary products/totes up to 30 lbs. throughout the dispensary. Ability to twist, turn, bend, stand, and walk as required to perform duties associated with functioning as a dispensary agent. Equal Opportunity Employer
AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
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Ayr Wellness is a leading U.S. multi‑state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high‑quality cannabis products, proudly serving both medical patients and adult‑use consumers across our markets. At Ayr, our strength lies in our people. We’re re‑imagining how we work across every part of our business, and we’re looking for builders and doers to roll up their sleeves and help shape what’s next. The cannabis industry is fast‑moving, complex, and full of opportunity. Together, we’re not only shaping a company, but also building the future of cannabis. At Ayr you’ll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long‑term success. For more information, please visit www.ayrwellness.com. Job Summary
AYR Wellness’ Sales Supervisor is accountable for managing the dispensary’s sales floor in cooperation with the Assistant Manager and Lead Budtender(s). The role includes opening/closing the store, managing breaks, controlling the flow of patients, responding to patient questions and concerns, assisting budtenders, ensuring cash controls are executed consistently, focusing on patient care/customer service, employee engagement and driving profitability through a positive patient experience. The Sales Lead Supervisor must educate the team, inspire operational efficiency, and deliver effective coaching. The Sales Lead Supervisor reports to the Dispensary Store Manager. Executes
Maintain all aspects of dispensary operations in strict compliance with Department of Health, municipal and state legal regulations. All opening/closing procedures, including cash accounting procedures and end‑of‑day reporting. Cash handling standard operating procedures, including register checks to ensure no variances between cash actual and POS software. Ensure dispensary operations are prepared for service and patients. Oversee the sales floor to ensure a positive patient experience. Identify and address employee issues on a timely basis; document appropriately in the Accountability Log and inform the Dispensary Store Manager of any concerns regarding employee performance management. Informs & Educates
Team by executing Product Knowledge Training to ensure the team is well‑educated on the PA Medical Marijuana program, fundamentals of cannabis, and our entire menu of products. Onboard and train new hires in accordance with company standards. Routines Daily
Opening and closing the dispensary according to Opening/Closing Procedures Guides. Host one‑minute meetings/team huddles to inform the team about promos, new products, updates to ops and announcements. Ensure the cleaning checklist is completed consistently and all COVID‑19 protocols are met. Manage the sales floor, ensuring a positive patient experience. Manage online orders/curbside reservations in an organized and timely manner. Provide sales floor observations, coaching/feedback to budtenders on communication, engagement with patients, and product recommendations. Maintain store presentation in terms of visual assets and cleanliness. Address and resolve patient concerns. Maintain pride in the appearance of the store, ensuring all areas, including restrooms, are consistently clean, safe, and guest‑ready. Weekly
Conduct tech sweep to ensure all technology is working properly and contact IT if repairs are needed. Ensure the visitor log is fully filled out consistently with all necessary verifications provided. Qualifications
Must stay current and adhere to all policies and regulations of the state cannabis agency. Must meet age requirement as outlined by state cannabis agency. Able to pass all background checks as required by state cannabis agency. Able to accommodate scheduling that may include varied shifts, weekends, and holidays. Maintain regular and punctual attendance. Education
High school diploma/GED required. Experience
1‑3 years. Prior customer service experience in a hospitality, pharmacy, customer services or retail environment. Competencies (Knowledge, Skills, and Attitude)
Customer Obsessed:
Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships, creating trustful, authentic connections; viewed as a good listener, easy to approach and talk to, and often in the know early in any given situation. Relationship Building:
Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth. Results Oriented:
Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything. Functional/Technical Skill:
Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good. Direct reports
No direct reports, but leads project teams. Working conditions
Work is primarily performed in a dispensary setting; the working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures. Involves frequent contact with staff, vendors, and customers. Work may include dealing with law enforcement and occasional State inspectors. Physical requirements
Frequent communication with customers and/or caregivers regarding medical conditions and symptoms; must be able to exchange accurate information about product offerings. Frequently operate computer/POS system and other standard office equipment such as printers, phones, and photocopy machines. Remain in a stationary position when checking in customers or operating the register. Constantly move and transport dispensary products/totes up to 30 lbs. throughout the dispensary. Ability to twist, turn, bend, stand, and walk as required to perform duties associated with functioning as a dispensary agent. Equal Opportunity Employer
AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
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