Customer Service Representative
TEKsystems, Scottsdale, AZ, United States
Customer Support Specialist
Location:
Scottsdale, AZ 85255 - Hybrid
Schedule:
Monday-Friday | 8:00 AM - 5:00 PM
Overview We're hiring a Customer Support Specialist to support external customers through phone, email, and chat. This role focuses on delivering timely, accurate, and empathetic support while building strong product knowledge and meeting performance metrics in a fast‑paced contact center environment. You'll be assisting professional end users, including law enforcement and legal professionals, with questions related to hardware, software, and training solutions.
Key Responsibilities
Build and maintain subject matter expertise in company processes, systems, and products
Resolve customer issues via phone, email, and chat by identifying root causes and providing clear solutions
Accurately document all customer interactions following established communication procedures and guidelines
Use CRM tools to manage cases and ensure proper follow‑up and resolution
Meet individual and team performance metrics related to call handling, case management, quality, and customer satisfaction
Provide feedback and suggestions for process or performance improvements to leadership
Basic Qualifications
High school diploma or equivalent (college degree preferred)
1‑2 years of customer support or contact center experience
Strong interpersonal and communication skills (verbal and written)
Proficiency with Microsoft Office
Familiarity with CRM and call center software
Ability to multitask, problem‑solve, and work efficiently with minimal supervision
Strong active listening, conflict resolution, and customer empathy skills
Preferred Qualifications
Bachelor's degree
2+ years of multichannel customer support experience (phone, chat, email) in a fast‑paced environment
Experience using CRM platforms such as Salesforce, MS Dynamics, or similar tools
Experience with contact center software (e.g., InContact or equivalent)
Job Type & Location This is a Contract to Hire position based out of Scottsdale, AZ.
Pay and Benefits Pay range: $23.00 – $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan — Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Scottsdale, AZ.
Application Deadline This position is anticipated to close on Apr 3, 2026.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Location:
Scottsdale, AZ 85255 - Hybrid
Schedule:
Monday-Friday | 8:00 AM - 5:00 PM
Overview We're hiring a Customer Support Specialist to support external customers through phone, email, and chat. This role focuses on delivering timely, accurate, and empathetic support while building strong product knowledge and meeting performance metrics in a fast‑paced contact center environment. You'll be assisting professional end users, including law enforcement and legal professionals, with questions related to hardware, software, and training solutions.
Key Responsibilities
Build and maintain subject matter expertise in company processes, systems, and products
Resolve customer issues via phone, email, and chat by identifying root causes and providing clear solutions
Accurately document all customer interactions following established communication procedures and guidelines
Use CRM tools to manage cases and ensure proper follow‑up and resolution
Meet individual and team performance metrics related to call handling, case management, quality, and customer satisfaction
Provide feedback and suggestions for process or performance improvements to leadership
Basic Qualifications
High school diploma or equivalent (college degree preferred)
1‑2 years of customer support or contact center experience
Strong interpersonal and communication skills (verbal and written)
Proficiency with Microsoft Office
Familiarity with CRM and call center software
Ability to multitask, problem‑solve, and work efficiently with minimal supervision
Strong active listening, conflict resolution, and customer empathy skills
Preferred Qualifications
Bachelor's degree
2+ years of multichannel customer support experience (phone, chat, email) in a fast‑paced environment
Experience using CRM platforms such as Salesforce, MS Dynamics, or similar tools
Experience with contact center software (e.g., InContact or equivalent)
Job Type & Location This is a Contract to Hire position based out of Scottsdale, AZ.
Pay and Benefits Pay range: $23.00 – $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan — Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Scottsdale, AZ.
Application Deadline This position is anticipated to close on Apr 3, 2026.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr