REACH Outreach Specialist - Aurora/North Seattle
ITXL, Seattle, WA, United States
Salary Range: $90,500-$104,500
ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values.
Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice.
Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization’s essential work.
Description Title:
REACH Outreach Supervisor
Location:
Aurora/North Seattle
Schedule:
Monday-Friday 8:30am-5pm
Salary Range:
$90,500-$104,500
Working at Evergreen Treatment Services makes a big difference in our community!
ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values.
Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice.
Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization’s essential work.
REACH Mission and Values The REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life. The REACH mission is to foster community health and safety through outreach, relationship, healing interventions and systems advocacy for people who use drugs. REACH provides outreach-based-care coordination, multidisciplinary clinical services, and supports to access and maintain housing. All services are based in principles of harm reduction that offer respect and dignity to individuals moving through stages of change in their lives.
REACH incorporates a racial equity lens that includes naming the impact and actively dismantling systems of oppression rooted in White Supremacy, while addressing the root causes perpetuating historical trauma and immense suffering in individuals’ lives. We are committed to building a robust behavioral health response that diverts people away from jail by rebuilding community and providing services to ensure those presently marginalized aren’t just surviving, but able to thrive.
REACH offers an array of services ranging from survival support provided where folks are living outside to linkages to essential resources such as housing, assistance to resolve legal issues, health care, entitlements and easily accessible treatment for substance use disorders and mental health conditions.
The REACH team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to our clientele. REACH values diversity of lived experience, is committed to racial equity and social justice, and appreciates hard work, creativity, and a good sense of humor. People who have been impacted by the criminal legal system are encouraged to apply.
This dynamic position plays an important role in helping ETS accomplish our mission!
Job Summary
This position is critical to the functioning of the REACH Outreach Domain and the effective delivery of services to REACH clients encountered on an outreach basis in Seattle and South King County. The Outreach Supervisor will handle supporting direct staff collaborations local community and service provider partners to support individual living outside. The Outreach Supervisor will support team and REACH operations with the Seattle of City Unified Care Team and Human Services Department, King County Regional Homelessness Authority (KCRHA), community-based organizations, and neighborhood businesses. The Outreach Supervisor will also support staff in accessing services within REACH. The Outreach Supervisor is a member of the REACH Leadership team and Evergreen Treatment Services Leadership Council.
The Outreach Team focuses on engaging clients where they are with low barrier services, maintaining connection to case management through consistent outreach, and establishing partnerships with other providers and organizations. The REACH Outreach Team conducts assessments and provide referrals to services such as case management, housing placement, mental health care, and medical care. REACH services are person-centered, strengths-based, trauma-informed, culturally relevant, and respectfully provided from a harm reduction perspective to promote client autonomy and dignity in how they access resources and services.
The position is (hybrid/full-time onsite), and the days and hours are Monday – Friday 8:30-5PM with a 30 min lunch.
Responsibilities
Supervision of Outreach Specialist and Neighborhood Coordinators to ensure that staff are:
Engaging clients through outreach, trusting relationships and individually tailored services rooted in harm reduction, education, and skills building.
Aiding clients to gain access to a wide variety of community resources, following up on shelter referrals and referrals to services or long-term case management.
Advocating for clients to gain access to a wide variety of community resources and by leveraging community partnerships and strategies.
Ensure local service providers in designated area are knowledgeable of all REACH programs and referral processes.
Responsive to referrals, community partnerships, and client needs to manage and prioritize proactive outreach and resource recommendations.
Collaborating with BIA partners engaged in Seattle- Neighborhood Impact Framework (S-NIF) efforts to promote ETS REACH Outreach Neighborhood Model and identify critical partnership relationships and capacity needs.
Partner with PDA LEAD Project Management teams to develop ETS REACH intervention planning.
Manage referrals from various sources and track proper data in Agency database.
Provide administrative support to service provider collaborations and staff communication with partners.
Support direct staff with managing client privacy and service information communication with a variety of stakeholders, balancing linkage to care and crisis coordination needs and client information privacy laws.
Support community stakeholders with managing privacy protection and communication practices to ensure client confidentiality and complete care coordination.
Support Outreach staff in navigating contract boundaries and managing providing good client care.
Support community understanding of the role and purpose of an Outreach team.
Maintain regular contact with various contract monitor teams as needed, including UCT staff, UDP, and Ballard Alliance.
Support integration of Outreach in other REACH pillars to maintain REACH client's connection to case management.
Identifying gaps and barriers in available community resources and advocating for systemic changes.
Attending REACH Team meetings and meetings with UCT, RHA, BIAs and other partners.
Tracking all purchasing activities accurately and timely and ensuring documentation of supplies given.
Participate in case conferencing meetings for outreach and other homeless service providers to discuss clients with high barriers to be able to provide support to outreach staff and inform team of pertinent information.
Participate in all REACH Outreach, Housing, Community Justice, and/ or Integrated Care meetings and other staff activities as needed.
Conduct performance evaluations of supervisees in accordance with agency policies.
Approve leave requests submitted by supervisees to ensure adequate leave and coverage.
Facilitate conflict resolution between supervisees and other staff or partners.
Keep the REACH Directors/AD informed of the material needs of REACH Staff.
Represent REACH community stakeholders using effective communication and strategic partnerships to best leverage REACH’s strengths and contribute to REACH’s success.
Additional duties as assigned.
Requirements Qualifications
Education and/or Relevant and Lived Experience (if applicable):
Minimum 3–5-year experience working within healthcare, social, and housing/shelter systems.
Understanding of addiction and harm reduction practices required.
Minimum 3-5 years’ Experience practicing outreach and service delivery to various sub-populations of people who use drugs and/or people experiencing homelessness.
Experience with case management, homelessness and co-occurring disorders preferred.
3-5 years' experience conducting outreach to variety of community populations, including business, government, client, and partner provider audiences.
1-2 years' experience providing supervision or leadership to staff members working in outreach capacity.
Experience providing community education and training.
Knowledge and Skills:
Have an understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
Ability to interface effectively and compassionately with community members in the U District that may be impacted by people suffering from deep and unaddressed behavioral health issues.
Ability to navigate various communication platforms and manage appropriate levels of communication with a team of multidisciplinary partners.
Understanding of HIPAA/42CFR privacy practices and use of ROI, informed consent, and communication and privacy practices with client care.
Understanding of crisis care coordination and documentation practices.
Strong training and facilitation skills to train variety of audiences of set ETS Community Education Program materials and support provider meeting facilitation.
Strong interpersonal skills and verbal/ written communication skills.
Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.
Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
Flexible team player, with excellent attention to detail.
Ability to maintain confidentiality and use discretion when handling highly sensitive information.
Ability to set boundaries, resolve conflict and de-escalate issues.
Computer literate, with basic knowledge of Microsoft Office Suite (or equivalent suites such as Google Workspace), as well as a high level of initiative in keeping current with technological changes. Skills needed include basic functions such as utilizing MS Outlook email and calendaring programs (or equivalent) and sending attachments, using MS Teams or equivalent chat, call, and videoconference features, and navigating search engines such as Edge or Google and carrying out browser searches and website benchmarking steps.
Additional Essential Information Physical Conditions and Requirements:
The employee may be exposed to illicit drug residues and fumes or other bio-hazardous materials when carrying out job functions. There is also potential for exposure to bloodborne pathogens. ETS will provide employees with appropriate training to limit the risk of exposure to bloodborne pathogens. Policies and procedures are in place addressing each item specifically.
The employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.
The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color, and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.
Equipment Used
Computer, photocopier, fax machine, and phone.
Possible use of a program vehicle, for which a valid Driver’s License and acceptable driving would be required.
Inclusivity And Reasonable Accommodations Evergreen Treatment Services is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Note that a Washington State Patrol criminal background check will be conducted periodically as a condition of ongoing employment, and candidates with prior criminal convictions will be invited to provide additional context as needed.
ETS will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship for ETS. We also seek to provide reasonable accommodation for the interview process.
#J-18808-Ljbffr
ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values.
Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice.
Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization’s essential work.
Description Title:
REACH Outreach Supervisor
Location:
Aurora/North Seattle
Schedule:
Monday-Friday 8:30am-5pm
Salary Range:
$90,500-$104,500
Working at Evergreen Treatment Services makes a big difference in our community!
ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values.
Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice.
Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization’s essential work.
REACH Mission and Values The REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life. The REACH mission is to foster community health and safety through outreach, relationship, healing interventions and systems advocacy for people who use drugs. REACH provides outreach-based-care coordination, multidisciplinary clinical services, and supports to access and maintain housing. All services are based in principles of harm reduction that offer respect and dignity to individuals moving through stages of change in their lives.
REACH incorporates a racial equity lens that includes naming the impact and actively dismantling systems of oppression rooted in White Supremacy, while addressing the root causes perpetuating historical trauma and immense suffering in individuals’ lives. We are committed to building a robust behavioral health response that diverts people away from jail by rebuilding community and providing services to ensure those presently marginalized aren’t just surviving, but able to thrive.
REACH offers an array of services ranging from survival support provided where folks are living outside to linkages to essential resources such as housing, assistance to resolve legal issues, health care, entitlements and easily accessible treatment for substance use disorders and mental health conditions.
The REACH team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to our clientele. REACH values diversity of lived experience, is committed to racial equity and social justice, and appreciates hard work, creativity, and a good sense of humor. People who have been impacted by the criminal legal system are encouraged to apply.
This dynamic position plays an important role in helping ETS accomplish our mission!
Job Summary
This position is critical to the functioning of the REACH Outreach Domain and the effective delivery of services to REACH clients encountered on an outreach basis in Seattle and South King County. The Outreach Supervisor will handle supporting direct staff collaborations local community and service provider partners to support individual living outside. The Outreach Supervisor will support team and REACH operations with the Seattle of City Unified Care Team and Human Services Department, King County Regional Homelessness Authority (KCRHA), community-based organizations, and neighborhood businesses. The Outreach Supervisor will also support staff in accessing services within REACH. The Outreach Supervisor is a member of the REACH Leadership team and Evergreen Treatment Services Leadership Council.
The Outreach Team focuses on engaging clients where they are with low barrier services, maintaining connection to case management through consistent outreach, and establishing partnerships with other providers and organizations. The REACH Outreach Team conducts assessments and provide referrals to services such as case management, housing placement, mental health care, and medical care. REACH services are person-centered, strengths-based, trauma-informed, culturally relevant, and respectfully provided from a harm reduction perspective to promote client autonomy and dignity in how they access resources and services.
The position is (hybrid/full-time onsite), and the days and hours are Monday – Friday 8:30-5PM with a 30 min lunch.
Responsibilities
Supervision of Outreach Specialist and Neighborhood Coordinators to ensure that staff are:
Engaging clients through outreach, trusting relationships and individually tailored services rooted in harm reduction, education, and skills building.
Aiding clients to gain access to a wide variety of community resources, following up on shelter referrals and referrals to services or long-term case management.
Advocating for clients to gain access to a wide variety of community resources and by leveraging community partnerships and strategies.
Ensure local service providers in designated area are knowledgeable of all REACH programs and referral processes.
Responsive to referrals, community partnerships, and client needs to manage and prioritize proactive outreach and resource recommendations.
Collaborating with BIA partners engaged in Seattle- Neighborhood Impact Framework (S-NIF) efforts to promote ETS REACH Outreach Neighborhood Model and identify critical partnership relationships and capacity needs.
Partner with PDA LEAD Project Management teams to develop ETS REACH intervention planning.
Manage referrals from various sources and track proper data in Agency database.
Provide administrative support to service provider collaborations and staff communication with partners.
Support direct staff with managing client privacy and service information communication with a variety of stakeholders, balancing linkage to care and crisis coordination needs and client information privacy laws.
Support community stakeholders with managing privacy protection and communication practices to ensure client confidentiality and complete care coordination.
Support Outreach staff in navigating contract boundaries and managing providing good client care.
Support community understanding of the role and purpose of an Outreach team.
Maintain regular contact with various contract monitor teams as needed, including UCT staff, UDP, and Ballard Alliance.
Support integration of Outreach in other REACH pillars to maintain REACH client's connection to case management.
Identifying gaps and barriers in available community resources and advocating for systemic changes.
Attending REACH Team meetings and meetings with UCT, RHA, BIAs and other partners.
Tracking all purchasing activities accurately and timely and ensuring documentation of supplies given.
Participate in case conferencing meetings for outreach and other homeless service providers to discuss clients with high barriers to be able to provide support to outreach staff and inform team of pertinent information.
Participate in all REACH Outreach, Housing, Community Justice, and/ or Integrated Care meetings and other staff activities as needed.
Conduct performance evaluations of supervisees in accordance with agency policies.
Approve leave requests submitted by supervisees to ensure adequate leave and coverage.
Facilitate conflict resolution between supervisees and other staff or partners.
Keep the REACH Directors/AD informed of the material needs of REACH Staff.
Represent REACH community stakeholders using effective communication and strategic partnerships to best leverage REACH’s strengths and contribute to REACH’s success.
Additional duties as assigned.
Requirements Qualifications
Education and/or Relevant and Lived Experience (if applicable):
Minimum 3–5-year experience working within healthcare, social, and housing/shelter systems.
Understanding of addiction and harm reduction practices required.
Minimum 3-5 years’ Experience practicing outreach and service delivery to various sub-populations of people who use drugs and/or people experiencing homelessness.
Experience with case management, homelessness and co-occurring disorders preferred.
3-5 years' experience conducting outreach to variety of community populations, including business, government, client, and partner provider audiences.
1-2 years' experience providing supervision or leadership to staff members working in outreach capacity.
Experience providing community education and training.
Knowledge and Skills:
Have an understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
Ability to interface effectively and compassionately with community members in the U District that may be impacted by people suffering from deep and unaddressed behavioral health issues.
Ability to navigate various communication platforms and manage appropriate levels of communication with a team of multidisciplinary partners.
Understanding of HIPAA/42CFR privacy practices and use of ROI, informed consent, and communication and privacy practices with client care.
Understanding of crisis care coordination and documentation practices.
Strong training and facilitation skills to train variety of audiences of set ETS Community Education Program materials and support provider meeting facilitation.
Strong interpersonal skills and verbal/ written communication skills.
Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.
Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
Flexible team player, with excellent attention to detail.
Ability to maintain confidentiality and use discretion when handling highly sensitive information.
Ability to set boundaries, resolve conflict and de-escalate issues.
Computer literate, with basic knowledge of Microsoft Office Suite (or equivalent suites such as Google Workspace), as well as a high level of initiative in keeping current with technological changes. Skills needed include basic functions such as utilizing MS Outlook email and calendaring programs (or equivalent) and sending attachments, using MS Teams or equivalent chat, call, and videoconference features, and navigating search engines such as Edge or Google and carrying out browser searches and website benchmarking steps.
Additional Essential Information Physical Conditions and Requirements:
The employee may be exposed to illicit drug residues and fumes or other bio-hazardous materials when carrying out job functions. There is also potential for exposure to bloodborne pathogens. ETS will provide employees with appropriate training to limit the risk of exposure to bloodborne pathogens. Policies and procedures are in place addressing each item specifically.
The employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.
The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color, and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.
Equipment Used
Computer, photocopier, fax machine, and phone.
Possible use of a program vehicle, for which a valid Driver’s License and acceptable driving would be required.
Inclusivity And Reasonable Accommodations Evergreen Treatment Services is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Note that a Washington State Patrol criminal background check will be conducted periodically as a condition of ongoing employment, and candidates with prior criminal convictions will be invited to provide additional context as needed.
ETS will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship for ETS. We also seek to provide reasonable accommodation for the interview process.
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