Customer Service Representative Job
FYZICAL Therapy & Balance Centers, Rockville, MD, United States
Customer Service Representative Job – Rockville, MD
Why You'll Love This Job
If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist opening in Rockville, MD, that is a perfect fit for you!
As the first and last person our amazing patients see when they enter and leave our cutting‑edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love.
We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting‑edge tools to provide our patients with the individualized care they need and deserve. As our Client Care Specialist, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.
Start down your exciting career path today by applying for our Client Care Specialist job opening!
Responsibilities
Handle patient scheduling, appointments, multi‑phone line
Gather new patient data; keep track of all patient referrals
Disseminate information to patients; act as a go‑between for patients and clinicians
Send and keep a log of all reports sent to doctors
Collect all payments; insurance verification
Collect/open mail; distribute mail to proper areas/people
Send benefits paperwork to billing companies
Handle all scheduling and ensuing communication
Answer phones, act as a patient liaison, answer any questions from potential or current patients
Schedule patients; coordinate evaluations, re‑evaluations, appointment reminders and cancellations
Collect new patient intake information; track all clinic referrals
Fax/Email reports to physicians; keep a log of incoming reports
Verify Insurance and track insurance‑covered visits; take copayments
Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
Communicate with the office manager and clinicians about scheduling/patient arrival
Skills & Qualifications
High school diploma or equivalent
Valid driver’s license and reliable transportation
Great communicator and multitasker, detail‑oriented
Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
H.S. graduate or GED certificate
Excellent at handling details, communicating and multitasking
Great demeanor, strong integrity and compassion
Apply today to join the team at one of the many independently owned and operated FYZICAL franchise locations across the nation. Members of the FYZICAL Family radiate excitement and enthusiasm for the future because our franchise model is transforming an industry dominated by hospitals and corporations. From all across the nation—in large cities, rural communities, and small towns— FYZICAL teams are achieving amazing results for our patients and careers.
#J-18808-Ljbffr
If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist opening in Rockville, MD, that is a perfect fit for you!
As the first and last person our amazing patients see when they enter and leave our cutting‑edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love.
We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting‑edge tools to provide our patients with the individualized care they need and deserve. As our Client Care Specialist, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.
Start down your exciting career path today by applying for our Client Care Specialist job opening!
Responsibilities
Handle patient scheduling, appointments, multi‑phone line
Gather new patient data; keep track of all patient referrals
Disseminate information to patients; act as a go‑between for patients and clinicians
Send and keep a log of all reports sent to doctors
Collect all payments; insurance verification
Collect/open mail; distribute mail to proper areas/people
Send benefits paperwork to billing companies
Handle all scheduling and ensuing communication
Answer phones, act as a patient liaison, answer any questions from potential or current patients
Schedule patients; coordinate evaluations, re‑evaluations, appointment reminders and cancellations
Collect new patient intake information; track all clinic referrals
Fax/Email reports to physicians; keep a log of incoming reports
Verify Insurance and track insurance‑covered visits; take copayments
Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
Communicate with the office manager and clinicians about scheduling/patient arrival
Skills & Qualifications
High school diploma or equivalent
Valid driver’s license and reliable transportation
Great communicator and multitasker, detail‑oriented
Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
H.S. graduate or GED certificate
Excellent at handling details, communicating and multitasking
Great demeanor, strong integrity and compassion
Apply today to join the team at one of the many independently owned and operated FYZICAL franchise locations across the nation. Members of the FYZICAL Family radiate excitement and enthusiasm for the future because our franchise model is transforming an industry dominated by hospitals and corporations. From all across the nation—in large cities, rural communities, and small towns— FYZICAL teams are achieving amazing results for our patients and careers.
#J-18808-Ljbffr