Senior Commercial Lending Support Lead
Chartway Credit Union, Salt Lake City, UT, United States
Job Title: Commercial Support Manager
Job Type: Full-time
Location: Virginia Beach, Virginia or Salt Lake City, Utah
All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities. Job Title: Commercial Support Manager
Job Type: Full-time
Location: Virginia Beach, Virginia or Salt Lake City, Utah
All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.
The Commercial Support Manager reports to the Vice President of Commercial Lending and plays a critical role in supporting the commercial lending framework through leadership of the commercial support team. This position ensures that commercial loan documentation, processing, and compliance activities are completed accurately and efficiently. By building team capability and improving workflow coordination, the Commercial Support Manager enables lending leadership to focus on strategic growth, portfolio management, and underwriting oversight.
This position supports both commercial lending and the retail driven small business pipeline by establishing standards, improving processes, and supporting timely loan delivery. The Commercial Support Manager fosters a collaborative and development focused environment that prepares the team to handle a wide range of commercial lending activities.
Responsible And Accountable For
Leadership and Team Development
Lead, mentor, and develop commercial support team members Establish clear expectations and workflows to support commercial and small business lending volume Provide training on commercial loan documentation, compliance requirements, and system utilization Support professional and skill development to build a fully capable commercial support function
Commercial Loan Support Oversight
Oversee preparation, review, and processing of commercial loan documentation Ensure accuracy, completeness, and compliance with internal policies and regulatory requirements Monitor quality control standards and resolve documentation or processing issues Coordinate with lenders, analysts, underwriters, and business development partners to support timely loan closing and onboarding
Operational Excellence
Identify and implement process improvements that increase efficiency and reduce errors Support integration of small business loan processing from retail channels into commercial operations Evaluate workload distribution and adjust staffing assignments as needed Serve as a subject matter expert for commercial loan support processes, systems, and documentation platforms
Collaboration and Communication
Work closely with the Vice President of Commercial Lending and lending leadership team to align support operations with strategic priorities Serve as a liaison between commercial lending, credit, loan operations, and retail business development Provide updates on support activities, issues, and process improvements
Knowledge, Skills And Abilities
Comprehensive knowledge of commercial lending products and documentation requirements Strong understanding of commercial lending compliance and regulatory expectations Ability to coach and develop team members Strong organizational and prioritization skills High attention to detail and accuracy Effective communication and relationship building skills Ability to evaluate and streamline processes
Technical Knowledge and Systems Expertise
Core System Proficiency Experience with an LOS (loan servicing system) including loan setup, modifications, and GL validation Finastra LaserPro for commercial loan document generation Document imaging systems CoreLogic flood system or Lereta OFAC, AML, and KYC screening platforms
Loan Operations and Servicing Technical Knowledge
Commercial loan boarding to the core system NAICS, call report coding, and CRA classifications Amortization schedules and payment structuring Collateral system setups including UCC, mortgage, insurance, and covenant tracking Tickler and tracking system configuration
Documentation and Compliance Technical Skills
Interpretation of entity documentation including LLCs, LPs, trusts, and corporations Flood, insurance, and title compliance workflows QC checklist design and document exception management
System Integration and Process Technical Skills
Understanding of workflow across LOS to document preparation to core system to imaging
Software and Productivity Tools
Microsoft Teams and SharePoint Adobe and e signature platforms such as DocuSign
EDUCATION And EXPERIENCE
Five or more years of commercial lending experience required Experience with commercial loan documentation and compliance required Prior leadership or mentoring experience preferred Credit union or financial institution experience preferred
Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.
Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.
If a reasonable accommodation is needed for the job interview process, please contact our Talent Acquisition Team at 1-877-319-4818 extension 74862 or email us at recruiter@chartway.com.
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Job Type: Full-time
Location: Virginia Beach, Virginia or Salt Lake City, Utah
All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities. Job Title: Commercial Support Manager
Job Type: Full-time
Location: Virginia Beach, Virginia or Salt Lake City, Utah
All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.
The Commercial Support Manager reports to the Vice President of Commercial Lending and plays a critical role in supporting the commercial lending framework through leadership of the commercial support team. This position ensures that commercial loan documentation, processing, and compliance activities are completed accurately and efficiently. By building team capability and improving workflow coordination, the Commercial Support Manager enables lending leadership to focus on strategic growth, portfolio management, and underwriting oversight.
This position supports both commercial lending and the retail driven small business pipeline by establishing standards, improving processes, and supporting timely loan delivery. The Commercial Support Manager fosters a collaborative and development focused environment that prepares the team to handle a wide range of commercial lending activities.
Responsible And Accountable For
Leadership and Team Development
Lead, mentor, and develop commercial support team members Establish clear expectations and workflows to support commercial and small business lending volume Provide training on commercial loan documentation, compliance requirements, and system utilization Support professional and skill development to build a fully capable commercial support function
Commercial Loan Support Oversight
Oversee preparation, review, and processing of commercial loan documentation Ensure accuracy, completeness, and compliance with internal policies and regulatory requirements Monitor quality control standards and resolve documentation or processing issues Coordinate with lenders, analysts, underwriters, and business development partners to support timely loan closing and onboarding
Operational Excellence
Identify and implement process improvements that increase efficiency and reduce errors Support integration of small business loan processing from retail channels into commercial operations Evaluate workload distribution and adjust staffing assignments as needed Serve as a subject matter expert for commercial loan support processes, systems, and documentation platforms
Collaboration and Communication
Work closely with the Vice President of Commercial Lending and lending leadership team to align support operations with strategic priorities Serve as a liaison between commercial lending, credit, loan operations, and retail business development Provide updates on support activities, issues, and process improvements
Knowledge, Skills And Abilities
Comprehensive knowledge of commercial lending products and documentation requirements Strong understanding of commercial lending compliance and regulatory expectations Ability to coach and develop team members Strong organizational and prioritization skills High attention to detail and accuracy Effective communication and relationship building skills Ability to evaluate and streamline processes
Technical Knowledge and Systems Expertise
Core System Proficiency Experience with an LOS (loan servicing system) including loan setup, modifications, and GL validation Finastra LaserPro for commercial loan document generation Document imaging systems CoreLogic flood system or Lereta OFAC, AML, and KYC screening platforms
Loan Operations and Servicing Technical Knowledge
Commercial loan boarding to the core system NAICS, call report coding, and CRA classifications Amortization schedules and payment structuring Collateral system setups including UCC, mortgage, insurance, and covenant tracking Tickler and tracking system configuration
Documentation and Compliance Technical Skills
Interpretation of entity documentation including LLCs, LPs, trusts, and corporations Flood, insurance, and title compliance workflows QC checklist design and document exception management
System Integration and Process Technical Skills
Understanding of workflow across LOS to document preparation to core system to imaging
Software and Productivity Tools
Microsoft Teams and SharePoint Adobe and e signature platforms such as DocuSign
EDUCATION And EXPERIENCE
Five or more years of commercial lending experience required Experience with commercial loan documentation and compliance required Prior leadership or mentoring experience preferred Credit union or financial institution experience preferred
Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.
Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.
If a reasonable accommodation is needed for the job interview process, please contact our Talent Acquisition Team at 1-877-319-4818 extension 74862 or email us at recruiter@chartway.com.
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