Call Center Representative
TEKsystems, Plymouth, MI, United States
Job Overview
TEKsystems is hiring several
FULLY ONSITE CALL CENTER REPS
for a large healthcare system in Plymouth, MI. Candidates must have at least 4 years of call center experience, no more than 4 jobs in the past two years, be able to commute to ZIP 48170, and start work in May 2026.
To apply, send your most updated resume to
rsison@teksystems.com . Interviews are first‑come, first‑served and are being held this week.
Responsibilities
Deliver high‑quality customer service to members, providers, pharmacies, and partners via inbound and outbound calls.
Handle high‑volume inbound inquiries on prescription benefits, prior authorizations, eligibility, and general plan information.
Conduct follow‑up outbound calls to provide updates, clarify information, or resolve outstanding issues.
Respond to confidential or sensitive information while following HIPAA and internal compliance guidelines, and accurately document all call details in multiple internal systems.
Navigate and use multiple software platforms simultaneously (benefit tools, authorization systems, member databases, communication logs).
Meet and exceed performance metrics: call quality, accuracy, productivity, customer satisfaction, and adherence to schedule.
Manage a daily workload of approximately 80–100 calls, troubleshooting issues related to prior authorization status, medication coverage, formulary questions, and pharmacy claim inquiries.
Collaborate with internal departments to resolve complex cases when needed.
Compensation and Benefits The pay range is $21.00‑$21.00/hr. As a Contract‑to‑Hire position, eligible benefits for the temporary role may include:
Medical, dental & vision
Critical illness, accident, and hospital coverage
401(k) retirement plan – pre‑tax and Roth post‑tax contributions
Life insurance (voluntary life & AD&D for employee and dependents)
Short- and long‑term disability
Health spending account (HSA)
Transportation benefits
Employee assistance program
Paid time off / leave (PTO, vacation, sick leave)
Job Type & Location Contract to Hire; fully onsite in Plymouth, MI.
Application Deadline Applications are accepted until March 31, 2026.
Equal Employment Opportunity The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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FULLY ONSITE CALL CENTER REPS
for a large healthcare system in Plymouth, MI. Candidates must have at least 4 years of call center experience, no more than 4 jobs in the past two years, be able to commute to ZIP 48170, and start work in May 2026.
To apply, send your most updated resume to
rsison@teksystems.com . Interviews are first‑come, first‑served and are being held this week.
Responsibilities
Deliver high‑quality customer service to members, providers, pharmacies, and partners via inbound and outbound calls.
Handle high‑volume inbound inquiries on prescription benefits, prior authorizations, eligibility, and general plan information.
Conduct follow‑up outbound calls to provide updates, clarify information, or resolve outstanding issues.
Respond to confidential or sensitive information while following HIPAA and internal compliance guidelines, and accurately document all call details in multiple internal systems.
Navigate and use multiple software platforms simultaneously (benefit tools, authorization systems, member databases, communication logs).
Meet and exceed performance metrics: call quality, accuracy, productivity, customer satisfaction, and adherence to schedule.
Manage a daily workload of approximately 80–100 calls, troubleshooting issues related to prior authorization status, medication coverage, formulary questions, and pharmacy claim inquiries.
Collaborate with internal departments to resolve complex cases when needed.
Compensation and Benefits The pay range is $21.00‑$21.00/hr. As a Contract‑to‑Hire position, eligible benefits for the temporary role may include:
Medical, dental & vision
Critical illness, accident, and hospital coverage
401(k) retirement plan – pre‑tax and Roth post‑tax contributions
Life insurance (voluntary life & AD&D for employee and dependents)
Short- and long‑term disability
Health spending account (HSA)
Transportation benefits
Employee assistance program
Paid time off / leave (PTO, vacation, sick leave)
Job Type & Location Contract to Hire; fully onsite in Plymouth, MI.
Application Deadline Applications are accepted until March 31, 2026.
Equal Employment Opportunity The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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