Sales Counselor
Everstory Partners, Detroit, MI, United States
Why Everstory
At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support.
Job Type
Full-time
Description
At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. We believe grief is a natural part of the human experience and we commit to being a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed. The Impact You Will Make
The Sales Counselor in a cemetery location is responsible for providing a customer‑focused experience during every interaction with families, guests, and community members. Utilizing the Everstory sales process, based on exemplary discovery, industry‑specific expertise, and customer‑driven solutions, the Sales Counselor will sell products and services to customers who want to pre‑plan their final arrangements and at their immediate time of need, while overseeing customer satisfaction. By effectively executing on monthly goals, the Sales Counselor will maximize revenue for the organization and succeed in a commission‑based selling environment. Responsibilities
Guide individuals and families through end‑of‑life memorial planning using sales presentations and tools provided by Everstory. Provide options that best meet their unique needs or the unique needs of a deceased loved one, including touring the location, identifying existing or potential plots, and advising customers on burial, entombment, cremation, memorials, and merchandise. Understand and present all associated costs and advise on financing, ensuring financing is finalized prior to internment. Manage daily CRM and lead database, including generating new leads via networking, online, and cold calling, generating referrals, and categorizing leads (hot, warm, cold). Plan and conduct community outreach events on‑site and off‑site to build relationships within the broader community and generate new leads. Complete all required paperwork, processes, and authorizations to finalize a sale and deliver the service/product from start to finish. Actively participate in supporting services at the location. Participate in all sales meetings, communicating effectively with local management and team members regarding activity, progress, and results. Core Competencies
Compassion – Genuinely cares about people; cares about their work and non‑work problems; is available and ready to help; demonstrates real empathy. Customer Focus – Dedicated to meeting expectations and requirements of internal and external customers; uses customer information to improve products and services; builds trust and respect. Ethics and Values – Adheres to core values in all situations; practices what is preached. Role Competencies
Drive for Results – Consistently exceeds goals, top performer, bottom‑line oriented. Problem Solving – Seeks comprehensive answers; excels at honest analysis; looks beyond obvious answers. Listening – Practices attentive and active listening; can accurately restate others’ opinions. Business Acumen – Understands how businesses work; knowledgeable about current and future trends, technology, and competition. Perseverance – Pursues tasks with energy, drive, and completion; rarely gives up in face of resistance. Presentation Skills – Effective in formal presentation settings, whether one‑on‑one or large groups, commanding attention and managing group process. Requirements
Education and/or Experience
High school diploma or equivalent required; some additional education preferred in Business, Marketing, and/or Sales. 1 year of sales experience preferred. Valid driver’s license and personal vehicle; mileage reimbursement provided for job duties. Proficiency in MS Office (Excel and Outlook) required. Experience with CRM preferred. Strong attention to detail and problem‑solving skills. Strong verbal, written, and interpersonal communication skills. Strong organizational and planning skills in a fast‑paced environment. Ability to maintain discretion and confidentiality with sensitive information. Availability to work evenings and weekends as needed. Our Investment in You
Everstory Partners is proud to provide a quality work environment and opportunities for personal and professional growth. We offer a competitive benefits package for full‑time employees, including medical, dental, 401(k) with company match, life, short‑term and long‑term disability, vision, tuition reimbursement, employee discount programs, generous PTO, volunteer opportunities, and more. Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. Salary Description
Targeted First‑Year Earnings: $60,000 - $70,000
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At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. We believe grief is a natural part of the human experience and we commit to being a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed. The Impact You Will Make
The Sales Counselor in a cemetery location is responsible for providing a customer‑focused experience during every interaction with families, guests, and community members. Utilizing the Everstory sales process, based on exemplary discovery, industry‑specific expertise, and customer‑driven solutions, the Sales Counselor will sell products and services to customers who want to pre‑plan their final arrangements and at their immediate time of need, while overseeing customer satisfaction. By effectively executing on monthly goals, the Sales Counselor will maximize revenue for the organization and succeed in a commission‑based selling environment. Responsibilities
Guide individuals and families through end‑of‑life memorial planning using sales presentations and tools provided by Everstory. Provide options that best meet their unique needs or the unique needs of a deceased loved one, including touring the location, identifying existing or potential plots, and advising customers on burial, entombment, cremation, memorials, and merchandise. Understand and present all associated costs and advise on financing, ensuring financing is finalized prior to internment. Manage daily CRM and lead database, including generating new leads via networking, online, and cold calling, generating referrals, and categorizing leads (hot, warm, cold). Plan and conduct community outreach events on‑site and off‑site to build relationships within the broader community and generate new leads. Complete all required paperwork, processes, and authorizations to finalize a sale and deliver the service/product from start to finish. Actively participate in supporting services at the location. Participate in all sales meetings, communicating effectively with local management and team members regarding activity, progress, and results. Core Competencies
Compassion – Genuinely cares about people; cares about their work and non‑work problems; is available and ready to help; demonstrates real empathy. Customer Focus – Dedicated to meeting expectations and requirements of internal and external customers; uses customer information to improve products and services; builds trust and respect. Ethics and Values – Adheres to core values in all situations; practices what is preached. Role Competencies
Drive for Results – Consistently exceeds goals, top performer, bottom‑line oriented. Problem Solving – Seeks comprehensive answers; excels at honest analysis; looks beyond obvious answers. Listening – Practices attentive and active listening; can accurately restate others’ opinions. Business Acumen – Understands how businesses work; knowledgeable about current and future trends, technology, and competition. Perseverance – Pursues tasks with energy, drive, and completion; rarely gives up in face of resistance. Presentation Skills – Effective in formal presentation settings, whether one‑on‑one or large groups, commanding attention and managing group process. Requirements
Education and/or Experience
High school diploma or equivalent required; some additional education preferred in Business, Marketing, and/or Sales. 1 year of sales experience preferred. Valid driver’s license and personal vehicle; mileage reimbursement provided for job duties. Proficiency in MS Office (Excel and Outlook) required. Experience with CRM preferred. Strong attention to detail and problem‑solving skills. Strong verbal, written, and interpersonal communication skills. Strong organizational and planning skills in a fast‑paced environment. Ability to maintain discretion and confidentiality with sensitive information. Availability to work evenings and weekends as needed. Our Investment in You
Everstory Partners is proud to provide a quality work environment and opportunities for personal and professional growth. We offer a competitive benefits package for full‑time employees, including medical, dental, 401(k) with company match, life, short‑term and long‑term disability, vision, tuition reimbursement, employee discount programs, generous PTO, volunteer opportunities, and more. Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. Salary Description
Targeted First‑Year Earnings: $60,000 - $70,000
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