Customer Relations Coordinator
AutoNation, Buford, GA, United States
The Customer Relations Associate is responsible for fulfilling the dealership's customer relation policies in an effort to build and retain a loyal customer base.
Responsibilities
Responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints
Contact service customers after their visit to monitor quality control and satisfaction Contact customer on the day following delivery of vehicle
Make sure proper managers have received copies of any written complaints
Keep records of all customer complaints and solutions
Assist in resolving customer complaints, which can not be handled by Sales Consultants, Service Advisors, Managers
After putting a dissatisfied customer in contact with the appropriate personnel, follow up with all parties involved to determine what actions were taken. Continue follow up until complaint is completely resolved
Prepare delivery call reports for Customer Relations Manager
Print and distribute customer related reports
Provide feedback for improving the new vehicle delivery process through follow up calls with the customer per their responses
Responsible for making sure surveys are taken care of in a timely manner
Help the Parts Department with tracking, notifying customers when parts are in and help to develop a follow up system of special order parts that are not being attended to
Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Customers, Associates and Suppliers
Requirements
High school diploma or equivalent
Must meet Company's requirements for employment
Prolonged periods of personal computer usage and data entry
Adheres to all company policies, procedures and safety standards
Possess excellent verbal and written communication skills
Must have excellent phone skills and organizational skills
Two years customer service experience (preferred)
Professional appearance
Our Associates have many opportunities for career growth and development Coast-to-Coast
Exciting Benefits And Perks Await You
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
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Responsibilities
Responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints
Contact service customers after their visit to monitor quality control and satisfaction Contact customer on the day following delivery of vehicle
Make sure proper managers have received copies of any written complaints
Keep records of all customer complaints and solutions
Assist in resolving customer complaints, which can not be handled by Sales Consultants, Service Advisors, Managers
After putting a dissatisfied customer in contact with the appropriate personnel, follow up with all parties involved to determine what actions were taken. Continue follow up until complaint is completely resolved
Prepare delivery call reports for Customer Relations Manager
Print and distribute customer related reports
Provide feedback for improving the new vehicle delivery process through follow up calls with the customer per their responses
Responsible for making sure surveys are taken care of in a timely manner
Help the Parts Department with tracking, notifying customers when parts are in and help to develop a follow up system of special order parts that are not being attended to
Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Customers, Associates and Suppliers
Requirements
High school diploma or equivalent
Must meet Company's requirements for employment
Prolonged periods of personal computer usage and data entry
Adheres to all company policies, procedures and safety standards
Possess excellent verbal and written communication skills
Must have excellent phone skills and organizational skills
Two years customer service experience (preferred)
Professional appearance
Our Associates have many opportunities for career growth and development Coast-to-Coast
Exciting Benefits And Perks Await You
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
#J-18808-Ljbffr