WIC Customer Service Representative 2
Georgia Department of Public Health (GA), New York, NY, United States
We are accepting applications for the following position:
WIC Customer Service Representative 2 (10126)
Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) works to protect, promote and improve the health and well‑being of all DeKalb County residents.
Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team! For more information about our agency please visit dekalbpublichealth.com.
LOCATION:
Clifton Springs Health Center DIVISION/DEPARTMENT:
Community Health SALARY INFORMATION:
$38,433.04 annually / Pay Grade G / JCCP Code GST121
Benefits
13 paid holidays
3 weeks annual leave
3 weeks sick leave
Flexible schedules within our core working hours of M-F 8:15 am‑5 pm
Pension plan
Employer 401(k) match
Payroll‑deductible health benefits
Payroll‑deductible flex benefits
Flexible spending accounts
Worksite wellness
Diverse workforce
Opportunities for growth
Hybrid teleworking option for eligible positions after probation
Core Responsibilities Under supervision of WIC Office Supervisor, performs work that requires independent judgment.
Reallocates task as necessary
Schedules WIC appointments for clients
Verifies accuracy of data entered by clerical staff using Chart Monitoring logs
Monitors security of voucher paper, printed vouchers, and computer system
Clerical Support
Serves clients in a professional manner. Courteously greets all individuals requesting services
Receives, screens, and directs telephone calls to the appropriate staff. Answers phones courteously, records caller’s questions, requests, and needs, and routes the call immediately
Returns calls from voicemail messages within one business day
Answers client’s questions regarding services offered, business hours, and the eligibility process
Conducts WIC intake through GA Gateway, Gimms, Grits, GWIS, WEC‑scanned item to gateway. Applications may be received through Worker Portal and/or Customer Portal
Reviews documentation: client’s identification, proof of residence and proof of income; scans all documentation into GA Gateway and Insight
Provides and explains the Rights and Responsibilities form, obtains signature, and scans the form into front‑in system
Receives and distributes incoming correspondence
Directs clients appropriately to maintain clinic flow
Updates client’s information, importing from GA Gateway into Front‑End system
Records type of interaction with each client using Daily Activity PARS form; submits the form to assign staff member within clinic; enters clinic activity into PARS database
Issues vouchers and schedules next appointment for secondary nutrition education
Instructs clients on use of WIC vouchers, grocery vendor system, and dual participation
Refers clients to other services offered by health center if needed
Prints vouchers on demand and documents all overrides
Contacts clients from customer portal notification pulled from SharePoint no less than 24 hours after receiving the information from gateway to complete intake processes
Maintains an orderly work area
Contacts clients listed on Clients Without Issues Report to inform of current eligibility status
Follows established procedures in facilitating WIC transfers
Accesses policies and procedures disseminated by State WIC Office, DeKalb WIC District Office, and DeKalb County Board of Health; maintains knowledge and executes daily responsibilities in compliance with and referencing these policies and procedures
Support to Office Supervisor
Supervises clerical staff in the absence of the Office Manager
Aids in maintaining fluent clinic flow by giving periodic verbal assessments of clinic status for Intake and Voucher Pickup to the Office Supervisor throughout the day
Supports training staff; completes Clerical Checklist and Clerical Competency Assessment when needed
Completes reports; files original forms and submits copies to designated person per District Responsibility assignments
Daily identifies pre‑natal clients who have missed their WIC appointments, contacts them, and offers subsequent appointments within processing standards (three attempts)
Qualifications High school diploma or GED AND completion of 90 quarter hours (60 semester hours) at an accredited college or university OR one year of experience in a customer service setting communicating information OR one year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.
Application Process NOTE: Thank you for your interest in DKPH. Due to the volume of applications, we are unable to provide application status by phone or email. All qualified candidates will be considered but may not necessarily receive an interview. Selected applicants will be contacted for next steps; applicants who are not selected will not receive notification. We have the right to close any position at any time for any reason.
Employment with DeKalb Public Health is not complete or official until applicants meet all pre‑employment requirements. Requirements for this position may be subject to pre‑employment drug screening, criminal background check/fingerprinting, previous employment reference check, specific immunizations, motor vehicle check, and/or education and/or licensure verification.
All applicants must apply for this position and complete the application in “Career Opportunities” at Job Opportunities | Locations: dekalb county | Sorted by Posting Date descending | JOB OPPORTUNITIES.
If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to: jannise.gray1@dph.ga.gov.
DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.
#J-18808-Ljbffr
WIC Customer Service Representative 2 (10126)
Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) works to protect, promote and improve the health and well‑being of all DeKalb County residents.
Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team! For more information about our agency please visit dekalbpublichealth.com.
LOCATION:
Clifton Springs Health Center DIVISION/DEPARTMENT:
Community Health SALARY INFORMATION:
$38,433.04 annually / Pay Grade G / JCCP Code GST121
Benefits
13 paid holidays
3 weeks annual leave
3 weeks sick leave
Flexible schedules within our core working hours of M-F 8:15 am‑5 pm
Pension plan
Employer 401(k) match
Payroll‑deductible health benefits
Payroll‑deductible flex benefits
Flexible spending accounts
Worksite wellness
Diverse workforce
Opportunities for growth
Hybrid teleworking option for eligible positions after probation
Core Responsibilities Under supervision of WIC Office Supervisor, performs work that requires independent judgment.
Reallocates task as necessary
Schedules WIC appointments for clients
Verifies accuracy of data entered by clerical staff using Chart Monitoring logs
Monitors security of voucher paper, printed vouchers, and computer system
Clerical Support
Serves clients in a professional manner. Courteously greets all individuals requesting services
Receives, screens, and directs telephone calls to the appropriate staff. Answers phones courteously, records caller’s questions, requests, and needs, and routes the call immediately
Returns calls from voicemail messages within one business day
Answers client’s questions regarding services offered, business hours, and the eligibility process
Conducts WIC intake through GA Gateway, Gimms, Grits, GWIS, WEC‑scanned item to gateway. Applications may be received through Worker Portal and/or Customer Portal
Reviews documentation: client’s identification, proof of residence and proof of income; scans all documentation into GA Gateway and Insight
Provides and explains the Rights and Responsibilities form, obtains signature, and scans the form into front‑in system
Receives and distributes incoming correspondence
Directs clients appropriately to maintain clinic flow
Updates client’s information, importing from GA Gateway into Front‑End system
Records type of interaction with each client using Daily Activity PARS form; submits the form to assign staff member within clinic; enters clinic activity into PARS database
Issues vouchers and schedules next appointment for secondary nutrition education
Instructs clients on use of WIC vouchers, grocery vendor system, and dual participation
Refers clients to other services offered by health center if needed
Prints vouchers on demand and documents all overrides
Contacts clients from customer portal notification pulled from SharePoint no less than 24 hours after receiving the information from gateway to complete intake processes
Maintains an orderly work area
Contacts clients listed on Clients Without Issues Report to inform of current eligibility status
Follows established procedures in facilitating WIC transfers
Accesses policies and procedures disseminated by State WIC Office, DeKalb WIC District Office, and DeKalb County Board of Health; maintains knowledge and executes daily responsibilities in compliance with and referencing these policies and procedures
Support to Office Supervisor
Supervises clerical staff in the absence of the Office Manager
Aids in maintaining fluent clinic flow by giving periodic verbal assessments of clinic status for Intake and Voucher Pickup to the Office Supervisor throughout the day
Supports training staff; completes Clerical Checklist and Clerical Competency Assessment when needed
Completes reports; files original forms and submits copies to designated person per District Responsibility assignments
Daily identifies pre‑natal clients who have missed their WIC appointments, contacts them, and offers subsequent appointments within processing standards (three attempts)
Qualifications High school diploma or GED AND completion of 90 quarter hours (60 semester hours) at an accredited college or university OR one year of experience in a customer service setting communicating information OR one year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.
Application Process NOTE: Thank you for your interest in DKPH. Due to the volume of applications, we are unable to provide application status by phone or email. All qualified candidates will be considered but may not necessarily receive an interview. Selected applicants will be contacted for next steps; applicants who are not selected will not receive notification. We have the right to close any position at any time for any reason.
Employment with DeKalb Public Health is not complete or official until applicants meet all pre‑employment requirements. Requirements for this position may be subject to pre‑employment drug screening, criminal background check/fingerprinting, previous employment reference check, specific immunizations, motor vehicle check, and/or education and/or licensure verification.
All applicants must apply for this position and complete the application in “Career Opportunities” at Job Opportunities | Locations: dekalb county | Sorted by Posting Date descending | JOB OPPORTUNITIES.
If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to: jannise.gray1@dph.ga.gov.
DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.
#J-18808-Ljbffr