RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIER
Micro Electronics, Tustin, CA, United States
Customer Service Representative (CSR) Job Description
CSR with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution. Responsible for all customer types of inquiry and products, working closely with customer and internal teams to provide exceptional service in a fast-paced environment.
Key Responsibilities
Build relationships with customers via phone and email communication and resolve customer issues to ensure a high level of customer satisfaction.
Answer phones in a timely and efficient manner in a high call volume support setting.
Process customer orders via phone, standing orders, field service orders, and replacement orders, fax orders, electronic data interchange (EDI).
Effectively support both sales and service field representatives by responding to inquiries, placing orders, and providing proof of delivery as needed.
Maintain a level of accuracy and efficiency both as a department and individually.
Knowledgeable on our products and special projects as deemed vital by the manager.
Must communicate timely and accurately and establish and maintain good working relationships with upper management and internal departments such as Field Service, Sales, Finance, Bids and Contracts, HR and IT.
Position Requirements
Must have basic computer skills including MS Office 2000 or later (Word, Excel, Outlook).
Basic math skills and statistical knowledge.
Proficient at keyboard entry; prior experience entering orders while on the phone a plus; multitasking and problem solving.
Enjoys working with people.
One to three years customer service experience required.
High school graduate required. Associate’s degree preferred.
Primary language English.
Little to no travel required.
Must be self-motivating with a positive outlook and focus on quality work.
Demonstrates personal sense of urgency, attention to detail, and an aspiration for continuous professional development.
Exhibits a need to succeed by setting personal goals to outperform company metrics.
Able to maintain a positive attitude and work constructively in a team environment.
Able to handle multiple tasks and key deliverables while performing under time constraints.
Excellent time management and organizational skills.
The hourly rate for this position is $21 / hour, without benefits.
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
#J-18808-Ljbffr
CSR with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution. Responsible for all customer types of inquiry and products, working closely with customer and internal teams to provide exceptional service in a fast-paced environment.
Key Responsibilities
Build relationships with customers via phone and email communication and resolve customer issues to ensure a high level of customer satisfaction.
Answer phones in a timely and efficient manner in a high call volume support setting.
Process customer orders via phone, standing orders, field service orders, and replacement orders, fax orders, electronic data interchange (EDI).
Effectively support both sales and service field representatives by responding to inquiries, placing orders, and providing proof of delivery as needed.
Maintain a level of accuracy and efficiency both as a department and individually.
Knowledgeable on our products and special projects as deemed vital by the manager.
Must communicate timely and accurately and establish and maintain good working relationships with upper management and internal departments such as Field Service, Sales, Finance, Bids and Contracts, HR and IT.
Position Requirements
Must have basic computer skills including MS Office 2000 or later (Word, Excel, Outlook).
Basic math skills and statistical knowledge.
Proficient at keyboard entry; prior experience entering orders while on the phone a plus; multitasking and problem solving.
Enjoys working with people.
One to three years customer service experience required.
High school graduate required. Associate’s degree preferred.
Primary language English.
Little to no travel required.
Must be self-motivating with a positive outlook and focus on quality work.
Demonstrates personal sense of urgency, attention to detail, and an aspiration for continuous professional development.
Exhibits a need to succeed by setting personal goals to outperform company metrics.
Able to maintain a positive attitude and work constructively in a team environment.
Able to handle multiple tasks and key deliverables while performing under time constraints.
Excellent time management and organizational skills.
The hourly rate for this position is $21 / hour, without benefits.
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
#J-18808-Ljbffr