Senior Enterprise IT Support Specialist

A federal IT services provider is seeking a Senior Customer Service Representative to provide advanced technical support in a regulated environment. The ideal candidate will have 5–8 years of experience, strong problem-solving skills, and proficiency in IT service management tools like ServiceNow or JIRA. This role involves troubleshooting, documentation, and collaboration with various teams to enhance service delivery. A competitive compensation of $25.78 – $37.27 per hour is offered. #J-18808-Ljbffr