Junior Technical Liaison
Erie County, Buffalo, NY, United States
The NY HELPS (Hiring for Emergency Limited Placement Program Statewide) is a New York State program that allows civil service agencies to hire qualified permanent employees quickly and without requiring them to take a competitive civil service exam. It was created to help agencies fill critical vacancies by streamlining the appointment process, though candidates must still meet all other minimum qualifications for the job.
Job Title Junior Technical Liaison (DISS)(NY HELPS)
Department Information & Support Services
Bargaining Unit CSEA
Salary Job Group 7
Starting salary for external candidates: $50,860 (Non-Negotiable)
Employment Type Full-Time
Appointment Type Permanent
Probationary Period Notice Permanent appointments are subject to a probationary period. The probationary period provides an opportunity for the employee to demonstrate their ability to perform the duties of the position satisfactorily. During this time, performance and conduct will be evaluated to determine whether permanent status should be granted at the end of the probationary term. The probationary period typically ranges from
eight (8)
to
twenty-six (26)
weeks.
Shift Day Shift Monday - Friday
Location 95 Franklin St. Buffalo, NY 14202
Examples of Duties The work involves serving as an entry-level intermediary between the Division of Information Support Services (DISS), and various departments throughout the county, including but not limited to the Departments of Health, Labor Relations, Personnel, and Probation. The incumbent may perform or assist with a variety of DISS technical support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, and assisting with computing/information system training sessions, maintaining problem tracking databases, assisting with installing, troubleshooting, and maintaining hardware and software, assisting with backup and recovery operations, and consulting with staff to identify needs and requirements. The work is performed under the direct supervision of a Senior Technical Liaison (DISS) or administrator. Supervision is not a function of this position. Does related work as required.
TYPICAL WORK ACTIVITIES
Assists DISS staff and management to establish requirements for new systems or modifications in compliance with department specific rules and regulations;
Assists countywide programs to revamp workflows by providing technical guidance and expertise;
Interfaces with technical staff to resolve system issues for Erie County employees;
Assists with generating reports from information entered into programs used by county employees, including subscription-based productivity service applications, email, desktop virtualization, enterprise resource planning (ERP) systems, multifactor authentication programs, helpdesk ticketing systems, collaborative platform and document management systems, collaboration platform video conferencing and messaging, password management, remote desktop assistance and county third party or in-house applications; Assists with developing training materials and procedures, or training various departments’ staff in the proper use of hardware or software; May install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications and escalates to higher-level DISS staff as needed; May prepare evaluations of software or hardware, and recommend improvements or upgrades; Refers major hardware or software problems or defective products to vendors or technicians for service; Assists with analyzing machine stops and taking appropriate action;
Reviews and assists with correcting inputs to determine if all data is complete prior to entering jobs to be executed.
Minimum Qualifications
A) Possession of an Associate degree** or sixty (60) credit hours** and one (1) year of experience in Information Technology technical support; or
B) Graduation from high school; two (2) years of experience in Information Technology technical support; or
C) An equivalent combination of training and experience as defined by the limits of (A) and (B).
NOTE: *Per resolution presented to State Civil Service Commission, action approved and filed with the Department of State on December 22, 2025, under the Hiring for Emergency Limited Placement Statewide (HELPS) Program, this title is temporarily reassigned to NON-COMPETITIVE Classification.
NOTE 2: Possession of one of the following may be substituted for one (1) year of the required experience: CompTIA A+ certification, Cisco Certified Network Associate (CCNA), Microsoft Certified: Azure Fundamentals, Google IT Support Professional Certificate or AWS Certified Solutions Architect-Associate.
NOTE 3: **Your degree or credit hours must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee.
Supplemental Information Criminal Background Check
In accordance with New York State law, a criminal background check may be conducted after a conditional offer of employment has been made. A prior conviction will not automatically disqualify a candidate from employment, unless required by law or directly related to the duties of the position. Certain positions may be subject to additional background screening based on statutory or regulatory requirements.
Diversity Statement
Erie County is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, or any other legally protected status.
Visa Sponsorship
Erie County does not sponsor employment-based visa status for any position. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future visa sponsorship.
Posting Period This position will be posted from 3/13/2026 through 3/22/2026.
If interested and meet the above qualifications, please APPLY online and attach transcripts.
OR fill out an Application for Employment (Download PDF reader) at erie.gov, attach transcripts and send to:
Starlet Saffron
Personnel Specialist
95 Franklin St, Room 604
Buffalo, NY 14202
Starlet.Saffron@erie.gov
#J-18808-Ljbffr
Job Title Junior Technical Liaison (DISS)(NY HELPS)
Department Information & Support Services
Bargaining Unit CSEA
Salary Job Group 7
Starting salary for external candidates: $50,860 (Non-Negotiable)
Employment Type Full-Time
Appointment Type Permanent
Probationary Period Notice Permanent appointments are subject to a probationary period. The probationary period provides an opportunity for the employee to demonstrate their ability to perform the duties of the position satisfactorily. During this time, performance and conduct will be evaluated to determine whether permanent status should be granted at the end of the probationary term. The probationary period typically ranges from
eight (8)
to
twenty-six (26)
weeks.
Shift Day Shift Monday - Friday
Location 95 Franklin St. Buffalo, NY 14202
Examples of Duties The work involves serving as an entry-level intermediary between the Division of Information Support Services (DISS), and various departments throughout the county, including but not limited to the Departments of Health, Labor Relations, Personnel, and Probation. The incumbent may perform or assist with a variety of DISS technical support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, and assisting with computing/information system training sessions, maintaining problem tracking databases, assisting with installing, troubleshooting, and maintaining hardware and software, assisting with backup and recovery operations, and consulting with staff to identify needs and requirements. The work is performed under the direct supervision of a Senior Technical Liaison (DISS) or administrator. Supervision is not a function of this position. Does related work as required.
TYPICAL WORK ACTIVITIES
Assists DISS staff and management to establish requirements for new systems or modifications in compliance with department specific rules and regulations;
Assists countywide programs to revamp workflows by providing technical guidance and expertise;
Interfaces with technical staff to resolve system issues for Erie County employees;
Assists with generating reports from information entered into programs used by county employees, including subscription-based productivity service applications, email, desktop virtualization, enterprise resource planning (ERP) systems, multifactor authentication programs, helpdesk ticketing systems, collaborative platform and document management systems, collaboration platform video conferencing and messaging, password management, remote desktop assistance and county third party or in-house applications; Assists with developing training materials and procedures, or training various departments’ staff in the proper use of hardware or software; May install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications and escalates to higher-level DISS staff as needed; May prepare evaluations of software or hardware, and recommend improvements or upgrades; Refers major hardware or software problems or defective products to vendors or technicians for service; Assists with analyzing machine stops and taking appropriate action;
Reviews and assists with correcting inputs to determine if all data is complete prior to entering jobs to be executed.
Minimum Qualifications
A) Possession of an Associate degree** or sixty (60) credit hours** and one (1) year of experience in Information Technology technical support; or
B) Graduation from high school; two (2) years of experience in Information Technology technical support; or
C) An equivalent combination of training and experience as defined by the limits of (A) and (B).
NOTE: *Per resolution presented to State Civil Service Commission, action approved and filed with the Department of State on December 22, 2025, under the Hiring for Emergency Limited Placement Statewide (HELPS) Program, this title is temporarily reassigned to NON-COMPETITIVE Classification.
NOTE 2: Possession of one of the following may be substituted for one (1) year of the required experience: CompTIA A+ certification, Cisco Certified Network Associate (CCNA), Microsoft Certified: Azure Fundamentals, Google IT Support Professional Certificate or AWS Certified Solutions Architect-Associate.
NOTE 3: **Your degree or credit hours must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee.
Supplemental Information Criminal Background Check
In accordance with New York State law, a criminal background check may be conducted after a conditional offer of employment has been made. A prior conviction will not automatically disqualify a candidate from employment, unless required by law or directly related to the duties of the position. Certain positions may be subject to additional background screening based on statutory or regulatory requirements.
Diversity Statement
Erie County is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, or any other legally protected status.
Visa Sponsorship
Erie County does not sponsor employment-based visa status for any position. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future visa sponsorship.
Posting Period This position will be posted from 3/13/2026 through 3/22/2026.
If interested and meet the above qualifications, please APPLY online and attach transcripts.
OR fill out an Application for Employment (Download PDF reader) at erie.gov, attach transcripts and send to:
Starlet Saffron
Personnel Specialist
95 Franklin St, Room 604
Buffalo, NY 14202
Starlet.Saffron@erie.gov
#J-18808-Ljbffr